Subject: RE: Missing Item - 100139066/'/ awb: 70805046
From: "Asim" <[email-masked]>
To: "'DXB CS'" <[email-masked]>
Cc: "'premiumaccount'" <[email-masked]>, <[email-masked]>, "'Samiya Sheikh'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Hussain Firoz Miyagamwala'" <[email-masked]>, "'Ronald Gaviola'" <[email-masked]>, "'Eugene Mugisa'" <[email-masked]>, "'Alaa Musa'" <[email-masked]>, "'Asad'" <[email-masked]>, "'Ekta Jesswani'" <[email-masked]>, "'Amir Julkarnain'" <[email-masked]>, "'Mary Anne Agapito'" <[email-masked]>
Date: Sat, 8 Aug 2020 18:22:22 +0300
List-Id: <ccteam.mumzworld.com>

Dear Anita,

   As per system both pieces DLVD and scanned on same day.

 

 

Kind Regards

Asim Atif

NAQEL Express 

Courier Business unit – Western

Mobile : +966594936341

Email :[email-masked]

 

From: DXB CS [mailto:[email-masked]] 
Sent: Saturday, August 08, 2020 5:13 PM
To: 'Asim'
Cc: 'premiumaccount'; [email-masked]; 'Samiya Sheikh'; 'customer care'; 'Hussain Firoz Miyagamwala'; 'Ronald Gaviola'; 'Eugene Mugisa'; 'Alaa Musa'; 'Asad'; 'Ekta Jesswani'; 'Amir Julkarnain'; 'Mary Anne Agapito'
Subject: RE: Missing Item - 100139066/'/ awb: 70805046

Dear Team,

Please assist here. 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Mary Anne Agapito [mailto:[email-masked]] 
Sent: Saturday, August 8, 2020 6:06 PM
To: DXB CS <[email-masked]>
Cc: premiumaccount <[email-masked]>; [email-masked]; Samiya Sheikh <[email-masked]>; customer care <[email-masked]>; Hussain Firoz Miyagamwala <[email-masked]>; Ronald Gaviola <[email-masked]>; Eugene Mugisa <[email-masked]>; Alaa Musa <[email-masked]>; Asad <[email-masked]>; Ekta Jesswani <[email-masked]>; Amir Julkarnain <[email-masked]>
Subject: Re: Missing Item - 100139066/'/ awb: 70805046

Hi Anita,

What had happened to this case?

We didn't hear from you since then.

The customer called today and asking for the missing car seat. She is extremely upset about this issue.

@Eugene Mugisa <mailto:[email-masked]>  @Asad <mailto:[email-masked]>  @Ekta Jesswani <mailto:[email-masked]>  @Amir Julkarnain <mailto:[email-masked]>  -  the order was placed on 19 April, the order was delivered on 11 May up until now the car seat hasn't been delivered yet.

Please assist us in resolving this issue once and for all.

Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Mon, Jul 6, 2020 at 8:36 AM DXB CS <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team ,

Please check and update here . 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Alaa Musa [mailto: <mailto:[email-masked]> [email-masked]] 
Sent: Sunday, July 5, 2020 9:55 AM
To: DXB CS < <mailto:[email-masked]> [email-masked]>; Ronald Gaviola < <mailto:[email-masked]> [email-masked]>; premiumaccount < <mailto:[email-masked]> [email-masked]>
Cc: Samiya Sheikh < <mailto:[email-masked]> [email-masked]>; Mary Anne Agapito < <mailto:[email-masked]> [email-masked]>; customer care < <mailto:[email-masked]> [email-masked]>; Hussain Firoz Miyagamwala < <mailto:[email-masked]> [email-masked]>; Eugene Mugisa < <mailto:[email-masked]> [email-masked]>
Subject: Re: Missing Item - 100139066/'/ awb: 70805046

Hi team, 

Please update me with regards to this! where is the second package ? 

Regards, 

Alaa

 

On Wed, 17 Jun 2020 at 12:45, Samiya Sheikh <[email-masked] <mailto:[email-masked]> > wrote:

Hi Team,

Kindly update urgently, @Ronald Gaviola <mailto:[email-masked]>  please assist urgently.

Regards 

On Thu, May 28, 2020 at 12:53 PM DXB CS <[email-masked] <mailto:[email-masked]> > wrote:

Dear Mary ,

Please allow us to check with concern team .

Will revert you back soon. 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Mary Anne Agapito [mailto: <mailto:[email-masked]> [email-masked]] 
Sent: Thursday, May 28, 2020 12:41 PM
To: DXB CS < <mailto:[email-masked]> [email-masked]>
Cc: customer care < <mailto:[email-masked]> [email-masked]>; Hussain Firoz Miyagamwala < <mailto:[email-masked]> [email-masked]>; Eugene Mugisa < <mailto:[email-masked]> [email-masked]>; Samiya Sheikh < <mailto:[email-masked]> [email-masked]>
Subject: Missing Item - 100139066/'/ awb: 70805046

Hi Anita,

As per the customer, only 1 box was delivered by your courier.

The other box where it has this item is missing

 <https://3651277.app.netsuite.com/app/common/item/item.nl?id=899456> 
JRT-JK901115-90

Jikel - Cruise Travel System - Grey

Our record shows, 2 boxes have been given 

Kindly check and do the needful

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE