Subject: Re: Return Request SKU GT-CH79348-19DG / Chicco - Cuddle & Bubble – Dusty Green - Order No. 600849570
From: Anas nazzal <[email-masked]>
To: Naib Khan <[email-masked]>
Cc: Road Rider Customer Support <[email-masked]>, Road Rider <[email-masked]>, Hyacinth Joyce <[email-masked]>, Hafiz Abdul Ghaffar <[email-masked]>, Eugene Mugisa <[email-masked]>, "Alina D'Souza" <[email-masked]>, Abdelmohsen basha <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Shady Elgendy <[email-masked]>, Denmark A <[email-masked]>
Date: Sat, 8 Aug 2020 12:29:55 +0400
List-Id: <ccteam.mumzworld.com>

Dear Naib,

Thanks for your prompt response.
The customer confirmed that the order has been delivered.

Best regards,
Anas Nazzal

On Sat, Aug 8, 2020 at 11:18 AM Naib Khan <[email-masked]> wrote:

> Hi  Anas,
>
> Order Delivered.
>
>
> Regards.
> Naib
>
>
> On Sat, 8 Aug 2020 at 09:37, Anas nazzal <[email-masked]> wrote:
>
>> Dear Team,
>>
>> Kindly do the needful as the customer called again to follow up.
>>
>> Best Regards,
>> Anas Nazzal
>>
>> On Thu, Aug 6, 2020 at 3:44 PM Naib Khan <[email-masked]> wrote:
>>
>>> Hi Hyacinth,
>>>
>>> order out for delivery with Road Rider.
>>>
>>> @Hafiz Abdul Ghaffar <[email-masked]> Please delivered today
>>> ASAP.
>>>
>>> Regards.
>>> Naib
>>>
>>>
>>> On Thu, 6 Aug 2020 at 15:15, Hyacinth Joyce <[email-masked]> wrote:
>>>
>>>> Hi Naib and Eugene,
>>>>
>>>> May we know if to which courier did we arrange the reship?
>>>>
>>>> The customer called again to follow up.
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Thu, 6 Aug 2020 at 12:27, Denmark A <[email-masked]> wrote:
>>>>
>>>>> Dear Hyacinth,
>>>>>
>>>>> This is noted .
>>>>>
>>>>> @Naib Khan <[email-masked]> Please assist us to reship a package
>>>>> to the below address today without fail, due to the customer giving birth
>>>>> and needing the item ASAP.
>>>>>
>>>>> @Alina D'Souza <[email-masked]> Please do not refund
>>>>> the customer as the item will be reship today as per customer request.
>>>>>
>>>>> Regards,
>>>>> Den mark
>>>>>
>>>>> On Thu, Aug 6, 2020 at 12:20 PM Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Alina and Denmark,
>>>>>>
>>>>>> We have spoken with the customer and she has requested to ship back
>>>>>> the item to her.
>>>>>>
>>>>>> @Denmark A <[email-masked]> Please assist to reship, her
>>>>>> updated address is below. Kindly inform to deliver Today.
>>>>>>
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> On Thu, 6 Aug 2020 at 11:52, Alina D'Souza <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Noted with thanks.
>>>>>>>
>>>>>>> Regards,
>>>>>>> Alina
>>>>>>>
>>>>>>> On Thu, Aug 6, 2020 at 11:48 AM Denmark A <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear Abdelmohsen,
>>>>>>>>
>>>>>>>> Items received in damage already and waiting for the system to be
>>>>>>>> REFUNDED in status to proceed with the customer wants.
>>>>>>>>
>>>>>>>> @Alina D'Souza <[email-masked]> @customer care
>>>>>>>> <[email-masked]> Please inform the customer.
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Den mark
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Aug 6, 2020 at 11:39 AM Abdelmohsen basha <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hello Denmark,
>>>>>>>>>
>>>>>>>>> Receive item as damaged and update on netsuite then confirm to the
>>>>>>>>> email.
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>>
>>>>>>>>> On Thu, 6 Aug 2020 at 11:38, Shady Elgendy <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Confirmed
>>>>>>>>>> ᐧ
>>>>>>>>>>
>>>>>>>>>> On Thu, Aug 6, 2020 at 9:40 AM Abdelmohsen basha <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> AED 496 is the item price
>>>>>>>>>>>
>>>>>>>>>>> On Thu, 6 Aug 2020 at 09:18, Shady Elgendy <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Cost?
>>>>>>>>>>>> ᐧ
>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, Aug 6, 2020 at 9:13 AM Abdelmohsen basha <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hello Shady,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please notice that because the SO date is in may and we have
>>>>>>>>>>>>> no PO for this date, so we can't return it back to the vendor, If you
>>>>>>>>>>>>> approve, we may receive it in as damaged item and refund the customer then
>>>>>>>>>>>>> she can place a new order for the same item.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Thu, 6 Aug 2020 at 08:56, Shady Elgendy <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> +Abdelmohsen basha <[email-masked]> Please check this
>>>>>>>>>>>>>> case urgent
>>>>>>>>>>>>>> ᐧ
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Wed, Aug 5, 2020 at 4:43 PM Alina D'Souza <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Shady,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Need your assistance this item is probably from our old
>>>>>>>>>>>>>>> stock and we do not have a PO for this.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> The item is taken in May and customer opened it now as she
>>>>>>>>>>>>>>> gave birth. Please advise if we can accept the return.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> DATE9-May-2020
>>>>>>>>>>>>>>> DELIVERED DATE11-May-2020
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> 600849570 GT-CH79348-19DG
>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=848183> Chicco
>>>>>>>>>>>>>>> - Cuddle & Bubble – Dusty Green
>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>> Alina
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Wed, Aug 5, 2020 at 1:48 PM Alina D'Souza <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi Denmark,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Was this from the damaged stock do we collect and replace
>>>>>>>>>>>>>>>> it for the customer?
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>> Alina
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Tue, Aug 4, 2020 at 5:43 PM Denmark A <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Dear Alina,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Regarding this we do not have Updated PO to proceed with
>>>>>>>>>>>>>>>>> the RMA.
>>>>>>>>>>>>>>>>> Please ask ekta regarding this matter.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Check the below PO
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Customer purchased : 9-May-2020
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>> Den mark
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Tue, Aug 4, 2020 at 5:33 PM Alina D'Souza <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hi Denmark,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Customer is about to give birth needs the replacement asap
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Please update CRA
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>> Alina
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Thu, Jul 23, 2020 at 6:22 PM Mary Anne Agapito <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Hi Denmark,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> The customer called again, wants an urgent update as she
>>>>>>>>>>>>>>>>>>> is about to give birth. She wants to know if she could have it or if she
>>>>>>>>>>>>>>>>>>> needs to buy another one.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Please assist with the RMA.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Wed, Jul 22, 2020 at 10:25 AM brands <
>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Hi,
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Kindly send us the RMA so we can check.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Raymond Serrano
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Sales Associate
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> T: +971 4 222 0799 <+97142220799> M: +971 54 306 6543
>>>>>>>>>>>>>>>>>>>> <+971543066543>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> A: Office 1805 Emirates NBD New Deira Building
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Baniyas Road, Deira, Dubai P.O. Box 6761
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>>>>>>>>>>>>>>>>>> *Sent:* Wednesday, July 22, 2020 9:23 AM
>>>>>>>>>>>>>>>>>>>> *To:* info <[email-masked]>; brands <[email-masked]>
>>>>>>>>>>>>>>>>>>>> *Cc:* customer care <[email-masked]>; Afra Syed <
>>>>>>>>>>>>>>>>>>>> [email-masked]>; Returns.fc <
>>>>>>>>>>>>>>>>>>>> [email-masked]>; Denmark A <
>>>>>>>>>>>>>>>>>>>> [email-masked]>; Alina D'Souza <
>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>> *Subject:* Re: Return Request SKU GT-CH79348-19DG /
>>>>>>>>>>>>>>>>>>>> Chicco - Cuddle & Bubble – Dusty Green - Order No. 600849570
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> In addition, please see the attached invoice.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> On Wed, 22 Jul 2020 at 09:21, Hyacinth Joyce <
>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> The customer with the above-mentioned order purchased
>>>>>>>>>>>>>>>>>>>> the below item in May and informed that she just opened the item in
>>>>>>>>>>>>>>>>>>>> preparation for her delivery. The item has scratches and rust.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Please see the below images for your reference.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> 600849570
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> GT-CH79348-19DG
>>>>>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=848183>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Chicco - Cuddle & Bubble – Dusty Green
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> 1
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Kindly check and advise ASAP.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>>