Subject: Re: Return Request SKU GT-CH79348-19DG / Chicco - Cuddle & Bubble – Dusty Green - Order No. 600849570
From: Anas nazzal <[email-masked]>
To: Naib Khan <[email-masked]>, Road Rider <[email-masked]>
Cc: Hyacinth Joyce <[email-masked]>, Hafiz Abdul Ghaffar <[email-masked]>, Eugene Mugisa <[email-masked]>, "Alina D'Souza" <[email-masked]>, Abdelmohsen basha <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Shady Elgendy <[email-masked]>, Denmark A <[email-masked]>
Date: Sat, 8 Aug 2020 09:37:35 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

Kindly do the needful as the customer called again to follow up.

Best Regards,
Anas Nazzal

On Thu, Aug 6, 2020 at 3:44 PM Naib Khan <[email-masked]> wrote:

> Hi Hyacinth,
>
> order out for delivery with Road Rider.
>
> @Hafiz Abdul Ghaffar <[email-masked]> Please delivered today
> ASAP.
>
> Regards.
> Naib
>
>
> On Thu, 6 Aug 2020 at 15:15, Hyacinth Joyce <[email-masked]> wrote:
>
>> Hi Naib and Eugene,
>>
>> May we know if to which courier did we arrange the reship?
>>
>> The customer called again to follow up.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Thu, 6 Aug 2020 at 12:27, Denmark A <[email-masked]> wrote:
>>
>>> Dear Hyacinth,
>>>
>>> This is noted .
>>>
>>> @Naib Khan <[email-masked]> Please assist us to reship a package to
>>> the below address today without fail, due to the customer giving birth and
>>> needing the item ASAP.
>>>
>>> @Alina D'Souza <[email-masked]> Please do not refund the customer
>>> as the item will be reship today as per customer request.
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Thu, Aug 6, 2020 at 12:20 PM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi Alina and Denmark,
>>>>
>>>> We have spoken with the customer and she has requested to ship back the
>>>> item to her.
>>>>
>>>> @Denmark A <[email-masked]> Please assist to reship, her
>>>> updated address is below. Kindly inform to deliver Today.
>>>>
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Thu, 6 Aug 2020 at 11:52, Alina D'Souza <[email-masked]> wrote:
>>>>
>>>>> Noted with thanks.
>>>>>
>>>>> Regards,
>>>>> Alina
>>>>>
>>>>> On Thu, Aug 6, 2020 at 11:48 AM Denmark A <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Abdelmohsen,
>>>>>>
>>>>>> Items received in damage already and waiting for the system to be
>>>>>> REFUNDED in status to proceed with the customer wants.
>>>>>>
>>>>>> @Alina D'Souza <[email-masked]> @customer care
>>>>>> <[email-masked]> Please inform the customer.
>>>>>>
>>>>>> Regards,
>>>>>> Den mark
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Aug 6, 2020 at 11:39 AM Abdelmohsen basha <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hello Denmark,
>>>>>>>
>>>>>>> Receive item as damaged and update on netsuite then confirm to the
>>>>>>> email.
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>> On Thu, 6 Aug 2020 at 11:38, Shady Elgendy <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Confirmed
>>>>>>>> ᐧ
>>>>>>>>
>>>>>>>> On Thu, Aug 6, 2020 at 9:40 AM Abdelmohsen basha <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> AED 496 is the item price
>>>>>>>>>
>>>>>>>>> On Thu, 6 Aug 2020 at 09:18, Shady Elgendy <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Cost?
>>>>>>>>>> ᐧ
>>>>>>>>>>
>>>>>>>>>> On Thu, Aug 6, 2020 at 9:13 AM Abdelmohsen basha <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hello Shady,
>>>>>>>>>>>
>>>>>>>>>>> Please notice that because the SO date is in may and we have no
>>>>>>>>>>> PO for this date, so we can't return it back to the vendor, If you approve,
>>>>>>>>>>> we may receive it in as damaged item and refund the customer then she can
>>>>>>>>>>> place a new order for the same item.
>>>>>>>>>>>
>>>>>>>>>>> Thanks
>>>>>>>>>>>
>>>>>>>>>>> On Thu, 6 Aug 2020 at 08:56, Shady Elgendy <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> +Abdelmohsen basha <[email-masked]> Please check this
>>>>>>>>>>>> case urgent
>>>>>>>>>>>> ᐧ
>>>>>>>>>>>>
>>>>>>>>>>>> On Wed, Aug 5, 2020 at 4:43 PM Alina D'Souza <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Shady,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Need your assistance this item is probably from our old stock
>>>>>>>>>>>>> and we do not have a PO for this.
>>>>>>>>>>>>>
>>>>>>>>>>>>> The item is taken in May and customer opened it now as she
>>>>>>>>>>>>> gave birth. Please advise if we can accept the return.
>>>>>>>>>>>>>
>>>>>>>>>>>>> DATE9-May-2020
>>>>>>>>>>>>> DELIVERED DATE11-May-2020
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> 600849570 GT-CH79348-19DG
>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=848183> Chicco
>>>>>>>>>>>>> - Cuddle & Bubble – Dusty Green
>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>> Alina
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Wed, Aug 5, 2020 at 1:48 PM Alina D'Souza <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Denmark,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Was this from the damaged stock do we collect and replace it
>>>>>>>>>>>>>> for the customer?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>> Alina
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Tue, Aug 4, 2020 at 5:43 PM Denmark A <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Dear Alina,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Regarding this we do not have Updated PO to proceed with the
>>>>>>>>>>>>>>> RMA.
>>>>>>>>>>>>>>> Please ask ekta regarding this matter.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Check the below PO
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Customer purchased : 9-May-2020
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>> Den mark
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Tue, Aug 4, 2020 at 5:33 PM Alina D'Souza <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi Denmark,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Customer is about to give birth needs the replacement asap
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Please update CRA
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>> Alina
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Thu, Jul 23, 2020 at 6:22 PM Mary Anne Agapito <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hi Denmark,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> The customer called again, wants an urgent update as she
>>>>>>>>>>>>>>>>> is about to give birth. She wants to know if she could have it or if she
>>>>>>>>>>>>>>>>> needs to buy another one.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Please assist with the RMA.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Wed, Jul 22, 2020 at 10:25 AM brands <[email-masked]>
>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hi,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Kindly send us the RMA so we can check.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Raymond Serrano
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Sales Associate
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> T: +971 4 222 0799 <+97142220799> M: +971 54 306 6543
>>>>>>>>>>>>>>>>>> <+971543066543>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> A: Office 1805 Emirates NBD New Deira Building
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Baniyas Road, Deira, Dubai P.O. Box 6761
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>>>>>>>>>>>>>>>> *Sent:* Wednesday, July 22, 2020 9:23 AM
>>>>>>>>>>>>>>>>>> *To:* info <[email-masked]>; brands <[email-masked]>
>>>>>>>>>>>>>>>>>> *Cc:* customer care <[email-masked]>; Afra Syed <
>>>>>>>>>>>>>>>>>> [email-masked]>; Returns.fc <[email-masked]>;
>>>>>>>>>>>>>>>>>> Denmark A <[email-masked]>; Alina D'Souza <
>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>> *Subject:* Re: Return Request SKU GT-CH79348-19DG /
>>>>>>>>>>>>>>>>>> Chicco - Cuddle & Bubble – Dusty Green - Order No. 600849570
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> In addition, please see the attached invoice.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Wed, 22 Jul 2020 at 09:21, Hyacinth Joyce <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> The customer with the above-mentioned order purchased the
>>>>>>>>>>>>>>>>>> below item in May and informed that she just opened the item in preparation
>>>>>>>>>>>>>>>>>> for her delivery. The item has scratches and rust.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Please see the below images for your reference.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> 600849570
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> GT-CH79348-19DG
>>>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=848183>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Chicco - Cuddle & Bubble – Dusty Green
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> 1
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Kindly check and advise ASAP.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>