Subject: Re: Warranty Confirmation - Order No. 600645078
From: Hyacinth Joyce <[email-masked]>
To: [email-masked], [email-masked]
Cc: John Garcia <[email-masked]>, customer care <[email-masked]>
Date: Sat, 8 Aug 2020 09:35:33 +0400
List-Id: <ccteam.mumzworld.com>

Hi Hussain,

Please see the below image shared by the customer in reference to her base.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Tue, 4 Aug 2020 at 15:09, <[email-masked]> wrote:

> Hi Joyce,
>
>
>
> Also please confirm with the customer if the base of the blender is same
> as the picture shown below.
>
>
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *From:* [email-masked] <[email-masked]>
> *Sent:* Tuesday, August 4, 2020 12:29 PM
> *To:* 'Hyacinth Joyce' <[email-masked]>; [email-masked]' <
> [email-masked]>
> *Cc:* 'John Garcia' <[email-masked]>; 'customer care' <
> [email-masked]>
> *Subject:* RE: Warranty Confirmation - Order No. 600645078
>
>
>
> Hi Joyce,
>
>
>
> Thank you for the patience.
>
>
>
> We will send the blender replacement tomorrow to Mumzworld Warehouse.
>
> Kindly confirm the PO number.
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *From:* Hyacinth Joyce <[email-masked]>
> *Sent:* Sunday, August 2, 2020 8:23 AM
> *To:* [email-masked]; [email-masked]
> *Cc:* John Garcia <[email-masked]>; customer care <
> [email-masked]>
> *Subject:* Re: Warranty Confirmation - Order No. 600645078
>
>
>
> Hi Team,
>
>
>
> Kindly update, the customer is following up.
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Mon, 27 Jul 2020 at 11:19, Hyacinth Joyce <[email-masked]> wrote:
>
> Hi Hussain,
>
>
>
> Do we have an update about the item ETA?
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Wed, 22 Jul 2020 at 17:42, <[email-masked]> wrote:
>
> Hello Joyce,
>
>
>
> Thank you for the patience.
>
> The brand has completed the inspection and agreed to give the replacement
> for the mixing unit.
>
>
>
> The Item will be getting dispatched from France. We await for the tracking
> number of the package.
>
> Once the tracking number is received we will update you on the ETA.
>
>
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *From:* Hyacinth Joyce <[email-masked]>
> *Sent:* Wednesday, July 22, 2020 10:16 AM
> *To:* [email-masked]; [email-masked]
> *Cc:* John Garcia <[email-masked]>; customer care <
> [email-masked]>
> *Subject:* Re: Warranty Confirmation - Order No. 600645078
>
>
>
> Hi Team,
>
>
>
> Please update.
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Mon, 20 Jul 2020 at 17:49, Hyacinth Joyce <[email-masked]> wrote:
>
> Hi Hussain,
>
>
>
> Do we have an update?
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Sun, 19 Jul 2020 at 11:06, <[email-masked]> wrote:
>
> Hi Joyce,
>
>
>
> Thank you for you call.
>
> Since today being weekend in US, please give us time till tomorrow.
>
>
>
> Will keep you posted..
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *From:* Hyacinth Joyce <[email-masked]>
> *Sent:* Sunday, July 19, 2020 9:57 AM
> *To:* [email-masked]; [email-masked]
> *Cc:* John Garcia <[email-masked]>; customer care <
> [email-masked]>
> *Subject:* Re: Warranty Confirmation - Order No. 600645078
>
>
>
> Hi Hussain,
>
>
>
> Please see the below image shared by he customer.
>
>
>
>
>
> Kindly assist urgently as the customer needs the item in good working
> condition asap. She added below.
>
>
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Mon, 13 Jul 2020 at 16:00, Hyacinth Joyce <[email-masked]> wrote:
>
> Hi Husain,
>
>
>
> Thank you for the update.
>
>
>
> We will inform the customer and we'll share the required information once
> responded.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Mon, 13 Jul 2020 at 14:26, <[email-masked]> wrote:
>
> Hello Joyce,
>
>
>
> Apologies for the late response.
>
>
>
> Brand requires batch number. Can you request customer to share the Batch
> Number, it is at the bottom – 4 Digits.
>
> Picture for your reference.
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *From:* Hyacinth Joyce <[email-masked]>
> *Sent:* Monday, July 13, 2020 10:34 AM
> *To:* [email-masked]; [email-masked]
> *Cc:* John Garcia <[email-masked]>; customer care <
> [email-masked]>
> *Subject:* Re: Warranty Confirmation - Order No. 600645078
>
>
>
> Hi Team,
>
>
>
> Please update.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Sat, 4 Jul 2020 at 11:05, Hyacinth Joyce <[email-masked]> wrote:
>
> Hi Team,
>
>
>
> Kindly update.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Mon, 22 Jun 2020 at 19:53, <[email-masked]> wrote:
>
> Hi Joyce,
>
>
>
> We are checking with the brand.
>
> Will keep you posted.
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *From:* Hyacinth Joyce <[email-masked]>
> *Sent:* Monday, June 22, 2020 7:29 PM
> *To:* [email-masked]; [email-masked]
> *Cc:* John Garcia <[email-masked]>; customer care <
> [email-masked]>
> *Subject:* Re: Warranty Confirmation - Order No. 600645078
>
>
>
> Hi team,
>
>
>
> Kindly update.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Thu, 18 Jun 2020 at 12:32, Hyacinth Joyce <[email-masked]> wrote:
>
> Hi Hussain,
>
>
>
> We have contacted and spoken with the customer and explained to her the
> above email.
>
>
>
> As a good gesture, may we collect the item first and send it to your in
> order for your to check better?
>
>
>
> The customer informed that she has carefully followed the instructions in
> terms of how the item should be used.
>
>
>
> Thank you.
>
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Sat, 30 May 2020 at 13:02, <[email-masked]> wrote:
>
> Hi Joyce,
>
>
>
> Awaiting your response on below.
>
> Please confirm asap if the customer can pay 140 AED for the spare part, so
> accordingly we can get it processed with the current order.
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *From:* [email-masked] <[email-masked]>
> *Sent:* Thursday, May 21, 2020 4:19 PM
> *To:* 'Hyacinth Joyce' <[email-masked]>
> *Cc:* 'John Garcia' <[email-masked]>; [email-masked]' <
> [email-masked]>; 'customer care' <[email-masked]>
> *Subject:* RE: Warranty Confirmation - Order No. 600645078
>
>
>
> Hi Joyce,
>
>
>
> Kindly confirm if the customer can pay 140 AED for the spare part, so
> accordingly we can get it processed with the current order.
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *From:* [email-masked] <[email-masked]>
> *Sent:* Wednesday, May 20, 2020 4:45 PM
> *To:* 'Hyacinth Joyce' <[email-masked]>
> *Cc:* 'John Garcia' <[email-masked]>; [email-masked]' <
> [email-masked]>; 'customer care' <[email-masked]>
> *Subject:* RE: Warranty Confirmation - Order No. 600645078
>
>
>
> Hi Joyce,
>
>
>
> For the below case we have got the following response from the brand, once
> the video was shared with them.
>
>
>
> “The gear on the mixing unit has been machined. This is due to a long and
> difficult mixing, the gear under the bowl and on the mixing unit has warmed
> up, and since there is a small clearance (less than a millimetre), the one
> of the mixing unit began to get machined. It must not be far from being
> round.
>
> You can replace the mixing unit to the customer.
>
>
>
> We can send you one mixing unit (A001117SAV600) with the current order.
> The price of the spare part is AED 140”
>
>
>
> ETA of this item would be nearly End of June and customer needs to pay us
> the amount in advance.
>
>
>
> As per the response from the brand, kindly confirm if the customer can pay
> 140 AED for the spare part, so accordingly we can get it processed with the
> current order.
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *From:* [email-masked] <[email-masked]>
> *Sent:* Sunday, May 17, 2020 4:00 PM
> *To:* 'Hyacinth Joyce' <[email-masked]>
> *Cc:* 'John Garcia' <[email-masked]>; [email-masked]' <
> [email-masked]>; 'customer care' <[email-masked]>
> *Subject:* RE: Warranty Confirmation - Order No. 600645078
>
>
>
> Hi Joyce,
>
>
>
> Perfect!
>
> Will keep you posted once the shipment arrives.
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *From:* Hyacinth Joyce <[email-masked]>
> *Sent:* Sunday, May 17, 2020 3:56 PM
> *To:* [email-masked]
> *Cc:* John Garcia <[email-masked]>; [email-masked];
> customer care <[email-masked]>
> *Subject:* Re: Warranty Confirmation - Order No. 600645078
>
>
>
> Hi Husain,
>
>
>
> Thank you for the update.
>
>
>
> We have spoken with the customer and she will wait.
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Sun, 17 May 2020 at 15:50, <[email-masked]> wrote:
>
> Hi Joyce,
>
>
>
> Yes, we received the video and the blender didn’t work.
>
> We can provide you a replacement but only problem is currently we do not
> have stocks for this item.
>
>
>
> Can the customer wait until the next shipment?
>
> Next shipment would arrive by 15th June 2020.
>
>
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *From:* Hyacinth Joyce <[email-masked]>
> *Sent:* Saturday, May 16, 2020 11:58 AM
> *To:* [email-masked]
> *Cc:* John Garcia <[email-masked]>; [email-masked];
> customer care <[email-masked]>
> *Subject:* Re: Warranty Confirmation - Order No. 600645078
>
>
>
> Hi Husain,
>
>
>
> The customer informed that she has shared the video on the whatsapp number
> that you have shared.
>
>
>
> Are we going to arrange a collection of the item?
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Thu, 14 May 2020 at 14:09, <[email-masked]> wrote:
>
> Hi Team,
>
>
>
> Sure, you can send the video on 0553024282.
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *From:* Hyacinth Joyce <[email-masked]>
> *Sent:* Thursday, May 14, 2020 12:22 PM
> *To:* [email-masked]
> *Cc:* John Garcia <[email-masked]>; [email-masked];
> customer care <[email-masked]>
> *Subject:* Re: Warranty Confirmation - Order No. 600645078
>
>
>
> Hi Hussain,
>
>
>
> The customer is having difficulty in attaching the video through email,
> can she send it through WhatsApp?
>
>
>
> If it is possible, kindly hare the mobile number where she can send it
> through.
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Thu, 14 May 2020 at 11:33, <[email-masked]> wrote:
>
> Hi John,
>
>
>
> Good morning!
>
>
>
> Warranty is 1 year against manufacturing defect.
>
> Can we request the customer to share a video?
>
>
>
> *Thanks and Regards,*
>
>
>
> *Husain Poonawala*
>
> *Mob: +971 55 3001469*
>
> *Email: [email-masked]
>
> *Web:   **www.playsmartme.com* <http://www.playsmartme.com/>
>
>
>
> *From:* John Garcia <[email-masked]>
> *Sent:* Thursday, May 14, 2020 9:52 AM
> *To:* [email-masked]
> *Cc:* Ghislain <[email-masked]>; customer care <
> [email-masked]>; Hyacinth Joyce <[email-masked]>
> *Subject:* Re: Warranty Confirmation - Order No. 600645078
>
>
>
> Good morning Husain,
>
>
>
> Please help us solve the case.
>
>
>
> Thank you for your usual support.
>
>
>
> *John Carl Garcia*
> Logistics Executive
>
> *P* +971 4 245 1326   *E* [email-masked]
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
> On Thu, May 14, 2020 at 9:46 AM Hyacinth Joyce <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> Do we have an update on this?
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Wed, 13 May 2020 at 16:12, Hyacinth Joyce <[email-masked]> wrote:
>
> Hi Team,
>
>
>
> The customer with the above mentioned order no. placed an order for the
> below item in November 2019.
>
>
>
>
> 600645078
>
> PST-BMA001117UK
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=580732>
>
> Babymoov Nutribaby (+) Food Processor & Blender - loft white
>
> 1
>
>
>
> As per customer the blender suddenly stopped working.
>
>
>
> Kindly check and advise about warranty.
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>