Subject: Re: HomeBox SOP
From: Saurabh Dadu <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Fri, 7 Aug 2020 07:40:25 +0000

Hi Urvika

I need an SOP with

  1.  What questions we answer ourselves
  2.  What questions we escalate
  3.  How do we escalate
  4.  Who is the 2nd Escalation point
  5.  How long do we wait before re-escalation

What you sent me is NOT an SOP but just a general handbook.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Urvika Chaudhary <[email-masked]>
Sent: 06 August 2020 6:28 PM
To: Saurabh Dadu <[email-masked]>
Subject: HomeBox SOP

Hi Sir,

Please find below the attached document for HB.

Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[email-masked]
www.livesalesman.com<http://www.livesalesman.com/>