Subject: Re: Order #600929297 // Sku :BK-1893893 // Name :Pack 'N Play Playard With Change 'N Carry Changing Pad // Missing Part
From: Mary Anne Agapito <[email-masked]>
To: Kenneth Nwaso <[email-masked]>, Denmark A <[email-masked]>, Michael Rolle <[email-masked]>, "Returns.fc" <[email-masked]>
Cc: Hyacinth Joyce <[email-masked]>, "Alina D'Souza" <[email-masked]>, Yaseen Shaqra <[email-masked]>, customer care <[email-masked]>
Date: Thu, 6 Aug 2020 17:40:28 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

May we have an update on this case, please?

The customer keeps on following up and very upset about the delay. The
vendor confirmed replacement has been given with no missing parts.

Please check and update us urgently. Thank you

Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, Aug 5, 2020 at 6:44 PM Mari Ibasan (CW.Accounts) <
[email-masked]> wrote:

>
>
> Pls check this video. We’ve open the box before we delivered to your
> warehouse.
>
>
>
>
>
>
>
>
>
> *From:* Hyacinth Joyce <[email-masked]>
> *Sent:* Wednesday, August 5, 2020 4:12 PM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Denmark A
> <[email-masked]>
> *Cc:* Yaseen Shaqra <[email-masked]>; customer care <
> [email-masked]>; Kenneth Nwaso <[email-masked]>;
> Michael Rolle <[email-masked]>; Account <
> [email-masked]>
> *Subject:* Re: Order #600929297 // Sku :BK-1893893 // Name :Pack 'N Play
> Playard With Change 'N Carry Changing Pad // Missing Part
>
>
>
> Hi Mari,
>
>
>
> The customer opened the small box inside the master box yet the bassinet
> mattress is not found. Please see the below images shared by the customer.
>
>
>
>
>
>
>
> The customer is extremely upset about what happened.
>
>
>
> The customer needs the replacement ASAP and informed that he will not
> accept the item if the packaging is torn/damage.
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Tue, 4 Aug 2020 at 18:21, Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
> Dear there is no missing part on the item even on the first item. The
> bassinet mattress is in the small box inside the big box. They have to open
> all the boxes including the thin box inside the master box.
>
>
>
> *From:* Yaseen Shaqra <[email-masked]>
> *Sent:* Tuesday, August 4, 2020 6:04 PM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Cc:* Denmark A <[email-masked]>; customer care <
> [email-masked]>; Returns.fc <[email-masked]>; Alina
> D'Souza <[email-masked]>; Kenneth Nwaso <[email-masked]>;
> Michael Rolle <[email-masked]>; Account <
> [email-masked]>
> *Subject:* Re: Order #600929297 // Sku :BK-1893893 // Name :Pack 'N Play
> Playard With Change 'N Carry Changing Pad // Missing Part
>
>
>
> Hi Mari,
>
>
>
> The customer confirmed that she received the same item that she returned
> on the first time, so the item still missing the same part
>
>
>
> On Tue, Aug 4, 2020 at 5:45 PM Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
> Dear Team,
>
>
>
> Old item is already returned to us on 30 Jul 2020. And replacement already
> received by your team on 30 Jul.
>
>
>
> Could you please clarify your needs from our side,
>
>
>
> *From:* Yaseen Shaqra <[email-masked]>
> *Sent:* Tuesday, August 4, 2020 4:13 PM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Cc:* Denmark A <[email-masked]>; customer care <
> [email-masked]>; Returns.fc <[email-masked]>; Alina
> D'Souza <[email-masked]>; Kenneth Nwaso <[email-masked]>;
> Michael Rolle <[email-masked]>; Account <
> [email-masked]>
> *Subject:* Re: Order #600929297 // Sku :BK-1893893 // Name :Pack 'N Play
> Playard With Change 'N Carry Changing Pad // Missing Part
>
>
>
> Hi Mari,
>
>
>
> Please note that the customer received the replacement item a couple of
> days ago, she confirmed that it is the same item that she received in the
> first time
>
>
>
>
>
> Kindly note that the customer wants to arrange the delivery of the new
> item and the collection of the old item at the same time
>
>
>
>
>
> On Thu, Jul 30, 2020 at 1:01 PM Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
> Thanks for informing us.
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Thursday, July 30, 2020 12:48 PM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
> Nwaso <[email-masked]>; Michael Rolle <
> [email-masked]>; Account <[email-masked]>
> *Subject:* Re: Order #600929297 // Sku :BK-1893893 // Name :Pack 'N Play
> Playard With Change 'N Carry Changing Pad // Missing Part
>
>
>
> Dear Mari,
>
>
>
> Replacement item received with thanks.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Jul 29, 2020 at 5:12 PM Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
> I have instructed you already to get in touch with our driver.
>
>
>
> We will send the item tomorrow, please hand over the item on the same
> time. Make exchange upon delivery.
>
>
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Wednesday, July 29, 2020 3:22 PM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
> Nwaso <[email-masked]>; Michael Rolle <
> [email-masked]>; Account <[email-masked]>
> *Subject:* Re: Order #600929297 // Sku :BK-1893893 // Name :Pack 'N Play
> Playard With Change 'N Carry Changing Pad // Missing Part
>
>
>
> Dear Mari,
>
>
>
> Your team left without informing us, and usually Mr. Endurance is coming
> to us if there is replacement or repair item needed to collect,but for
> almost 2 days he's not around.
>
> Definitely replacement is needed.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Jul 29, 2020 at 3:15 PM Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
> You did not give the item to our driver yesterday or today. How are we
> going to replace the item.
>
>
>
> Do you still need the replacement or no?
>
>
>
>
>
>
>
> *From:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Sent:* Tuesday, July 28, 2020 12:31 PM
> *To:* 'Denmark A' <[email-masked]>
> *Cc:* 'customer care' <[email-masked]>; 'Returns.fc' <
> [email-masked]>; 'Alina D'Souza' <[email-masked]>;
> 'Kenneth Nwaso' <[email-masked]>; 'Michael Rolle' <
> [email-masked]>
> *Subject:* RE: Order #600929297 // Sku :BK-1893893 // Name :Pack 'N Play
> Playard With Change 'N Carry Changing Pad // Missing Part
>
>
>
> Ok. Replacement will be sent tomorrow with the driver.
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Tuesday, July 28, 2020 10:01 AM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
> Nwaso <[email-masked]>; Michael Rolle <
> [email-masked]>
> *Subject:* Re: Order #600929297 // Sku :BK-1893893 // Name :Pack 'N Play
> Playard With Change 'N Carry Changing Pad // Missing Part
>
>
>
> Dear Mari,
>
>
>
> Will dispatch today.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Tue, Jul 28, 2020 at 9:53 AM Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
> Hi,
>
>
>
> Have you return back the item?. We can only send the replacement once we
> have the old item.
>
>
>
> *From:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Sent:* Monday, July 27, 2020 3:23 PM
> *To:* 'Denmark A' <[email-masked]>
> *Cc:* 'customer care' <[email-masked]>; 'Returns.fc' <
> [email-masked]>; 'Alina D'Souza' <[email-masked]>;
> 'Kenneth Nwaso' <[email-masked]>; 'Michael Rolle' <
> [email-masked]>
> *Subject:* RE: Order #600929297 // Sku :BK-1893893 // Name :Pack 'N Play
> Playard With Change 'N Carry Changing Pad // Missing Part
>
>
>
> Dear Team,
>
>
>
> Please return us back the item and we will replace new one.
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Monday, July 27, 2020 1:34 PM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
> Nwaso <[email-masked]>; Michael Rolle <
> [email-masked]>
> *Subject:* Re: Order #600929297 // Sku :BK-1893893 // Name :Pack 'N Play
> Playard With Change 'N Carry Changing Pad // Missing Part
>
>
>
> Dear Mari,
>
>
>
> Please respond.
>
>
>
> POMUMZ_DXB229516  for your reference.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sun, Jul 26, 2020 at 4:33 PM Denmark A <[email-masked]> wrote:
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Return Reason:missing_part_or_pieces
> Comments :Received this item with the upper bassinet mattress missing and
> traces of prior usage. Please expedite return and send a BRAND NEW playard
> on priority - baby coming. Thank you, Kourosch Rouze.
>
>
>
>
>
>
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Stay HOME Stay SAFE…
>
> Best Regards,
>
> Den mark
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Mohammed*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Mohammed*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>