Subject: Re: Return Request SKU GT-CH79348-19DG / Chicco - Cuddle & Bubble – Dusty Green - Order No. 600849570
From: Hyacinth Joyce <[email-masked]>
To: Naib Khan <[email-masked]>, Eugene Mugisa <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Abdelmohsen basha <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Shady Elgendy <[email-masked]>, Denmark A <[email-masked]>
Date: Thu, 6 Aug 2020 15:15:39 +0400
List-Id: <ccteam.mumzworld.com>

Hi Naib and Eugene,

May we know if to which courier did we arrange the reship?

The customer called again to follow up.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, 6 Aug 2020 at 12:27, Denmark A <[email-masked]> wrote:

> Dear Hyacinth,
>
> This is noted .
>
> @Naib Khan <[email-masked]> Please assist us to reship a package to
> the below address today without fail, due to the customer giving birth and
> needing the item ASAP.
>
> @Alina D'Souza <[email-masked]> Please do not refund the customer as
> the item will be reship today as per customer request.
>
> Regards,
> Den mark
>
> On Thu, Aug 6, 2020 at 12:20 PM Hyacinth Joyce <[email-masked]>
> wrote:
>
>> Hi Alina and Denmark,
>>
>> We have spoken with the customer and she has requested to ship back the
>> item to her.
>>
>> @Denmark A <[email-masked]> Please assist to reship, her updated
>> address is below. Kindly inform to deliver Today.
>>
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Thu, 6 Aug 2020 at 11:52, Alina D'Souza <[email-masked]> wrote:
>>
>>> Noted with thanks.
>>>
>>> Regards,
>>> Alina
>>>
>>> On Thu, Aug 6, 2020 at 11:48 AM Denmark A <[email-masked]> wrote:
>>>
>>>> Dear Abdelmohsen,
>>>>
>>>> Items received in damage already and waiting for the system to be
>>>> REFUNDED in status to proceed with the customer wants.
>>>>
>>>> @Alina D'Souza <[email-masked]> @customer care
>>>> <[email-masked]> Please inform the customer.
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>>
>>>>
>>>> On Thu, Aug 6, 2020 at 11:39 AM Abdelmohsen basha <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Denmark,
>>>>>
>>>>> Receive item as damaged and update on netsuite then confirm to the
>>>>> email.
>>>>>
>>>>> Thanks
>>>>>
>>>>> On Thu, 6 Aug 2020 at 11:38, Shady Elgendy <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Confirmed
>>>>>> ᐧ
>>>>>>
>>>>>> On Thu, Aug 6, 2020 at 9:40 AM Abdelmohsen basha <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> AED 496 is the item price
>>>>>>>
>>>>>>> On Thu, 6 Aug 2020 at 09:18, Shady Elgendy <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Cost?
>>>>>>>> ᐧ
>>>>>>>>
>>>>>>>> On Thu, Aug 6, 2020 at 9:13 AM Abdelmohsen basha <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hello Shady,
>>>>>>>>>
>>>>>>>>> Please notice that because the SO date is in may and we have no PO
>>>>>>>>> for this date, so we can't return it back to the vendor, If you approve, we
>>>>>>>>> may receive it in as damaged item and refund the customer then she can
>>>>>>>>> place a new order for the same item.
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>>
>>>>>>>>> On Thu, 6 Aug 2020 at 08:56, Shady Elgendy <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> +Abdelmohsen basha <[email-masked]> Please check this case
>>>>>>>>>> urgent
>>>>>>>>>> ᐧ
>>>>>>>>>>
>>>>>>>>>> On Wed, Aug 5, 2020 at 4:43 PM Alina D'Souza <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Shady,
>>>>>>>>>>>
>>>>>>>>>>> Need your assistance this item is probably from our old stock
>>>>>>>>>>> and we do not have a PO for this.
>>>>>>>>>>>
>>>>>>>>>>> The item is taken in May and customer opened it now as she gave
>>>>>>>>>>> birth. Please advise if we can accept the return.
>>>>>>>>>>>
>>>>>>>>>>> DATE9-May-2020
>>>>>>>>>>> DELIVERED DATE11-May-2020
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> 600849570 GT-CH79348-19DG
>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=848183> Chicco
>>>>>>>>>>> - Cuddle & Bubble – Dusty Green
>>>>>>>>>>> Regards,
>>>>>>>>>>> Alina
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Wed, Aug 5, 2020 at 1:48 PM Alina D'Souza <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Denmark,
>>>>>>>>>>>>
>>>>>>>>>>>> Was this from the damaged stock do we collect and replace it
>>>>>>>>>>>> for the customer?
>>>>>>>>>>>>
>>>>>>>>>>>> Regards,
>>>>>>>>>>>> Alina
>>>>>>>>>>>>
>>>>>>>>>>>> On Tue, Aug 4, 2020 at 5:43 PM Denmark A <[email-masked]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Dear Alina,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Regarding this we do not have Updated PO to proceed with the
>>>>>>>>>>>>> RMA.
>>>>>>>>>>>>> Please ask ekta regarding this matter.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Check the below PO
>>>>>>>>>>>>>
>>>>>>>>>>>>> Customer purchased : 9-May-2020
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>> Den mark
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Tue, Aug 4, 2020 at 5:33 PM Alina D'Souza <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Denmark,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Customer is about to give birth needs the replacement asap
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please update CRA
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>> Alina
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Thu, Jul 23, 2020 at 6:22 PM Mary Anne Agapito <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Denmark,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> The customer called again, wants an urgent update as she is
>>>>>>>>>>>>>>> about to give birth. She wants to know if she could have it or if she needs
>>>>>>>>>>>>>>> to buy another one.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Please assist with the RMA.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Wed, Jul 22, 2020 at 10:25 AM brands <[email-masked]>
>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Kindly send us the RMA so we can check.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Raymond Serrano
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Sales Associate
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> T: +971 4 222 0799 <+97142220799> M: +971 54 306 6543
>>>>>>>>>>>>>>>> <+971543066543>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> A: Office 1805 Emirates NBD New Deira Building
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Baniyas Road, Deira, Dubai P.O. Box 6761
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>>>>>>>>>>>>>> *Sent:* Wednesday, July 22, 2020 9:23 AM
>>>>>>>>>>>>>>>> *To:* info <[email-masked]>; brands <[email-masked]>
>>>>>>>>>>>>>>>> *Cc:* customer care <[email-masked]>; Afra Syed <
>>>>>>>>>>>>>>>> [email-masked]>; Returns.fc <[email-masked]>;
>>>>>>>>>>>>>>>> Denmark A <[email-masked]>; Alina D'Souza <
>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>> *Subject:* Re: Return Request SKU GT-CH79348-19DG / Chicco
>>>>>>>>>>>>>>>> - Cuddle & Bubble – Dusty Green - Order No. 600849570
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> In addition, please see the attached invoice.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Wed, 22 Jul 2020 at 09:21, Hyacinth Joyce <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> The customer with the above-mentioned order purchased the
>>>>>>>>>>>>>>>> below item in May and informed that she just opened the item in preparation
>>>>>>>>>>>>>>>> for her delivery. The item has scratches and rust.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Please see the below images for your reference.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> 600849570
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> GT-CH79348-19DG
>>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=848183>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Chicco - Cuddle & Bubble – Dusty Green
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> 1
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Kindly check and advise ASAP.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>