Subject: Re: Urgent: Need confirmation - Reship/CRA
From: Nada Issa <[email-masked]>
To: Nesty John Pascua <[email-masked]>
Cc: Mark Balais <[email-masked]>, Alaa Musa <[email-masked]>, Ronald Gaviola <[email-masked]>, Moataz Salah El Din <[email-masked]>, Ekta Jesswani <[email-masked]>, Yaseen Shaqra <[email-masked]>, Radwa Ali <[email-masked]>, Rodina Magdy <[email-masked]>, Anne D’souza <[email-masked]>, customer care <[email-masked]>, Pavankumar A <[email-masked]>, lastmile <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Thu, 6 Aug 2020 13:53:35 +0400
List-Id: <ccteam.mumzworld.com>

700235633

 Replacement order #700249318

 600889380

 cancel and refund

Waiting for the rest to answer will update you once they answer.

Regards,

On Thu, Aug 6, 2020 at 12:43 PM Nada Issa <[email-masked]> wrote:

> Hi Pavankumar,
>
> #700240922
>
> On Thu, Aug 6, 2020 at 11:26 AM Nesty John Pascua <[email-masked]>
> wrote:
>
>> Dear Mark,
>>
>> Please create CRA for the below order. as per the below mail.
>>
>> 600915877
>>
>>  cancel and refund
>>
>> 600837701-1
>>
>>  cancel and refund
>>
>> Regards,
>> Nesty
>>
>> On Thu, Aug 6, 2020 at 10:07 AM Pavankumar A <[email-masked]>
>> wrote:
>>
>>> @Nesty John Pascua <[email-masked]> FYI, Please proceed with CC
>>> confirmation,
>>>
>>> @Alaa Musa <[email-masked]> @Nada Issa Saad <[email-masked]> What
>>> about reminanig need reship or cancel?
>>>
>>> The above package was with us, I don't understand with your
>>> status...Please suggest properly, Thanks
>>>
>>> On Thu, Aug 6, 2020 at 9:36 AM Alaa Musa <[email-masked]> wrote:
>>>
>>>> Hi Ronald and Pavankumar
>>>>
>>>> I can see that only one of the above mentioned shipment was a return
>>>> case , please create CRA  for 600844292
>>>>
>>>> Regards,
>>>> Alaa
>>>>
>>>>
>>>> On Thu, 6 Aug 2020 at 08:45, Pavankumar A <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Nada,
>>>>>
>>>>> Please check and confirm with customers as well as below shipments:
>>>>>
>>>>> Order number Pieces
>>>>> 600816364 1
>>>>> 600822367 1
>>>>> 700236818 1
>>>>> 700235633 1
>>>>> 600889380 1
>>>>> 600830477 1
>>>>> 700236374 1
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Aug 5, 2020 at 6:02 PM Nada Issa <[email-masked]> wrote:
>>>>>
>>>>>> Dear Pavankumar,
>>>>>>
>>>>>> 600915877
>>>>>>
>>>>>>  cancel and refund
>>>>>>
>>>>>>  700243055
>>>>>>
>>>>>>  reship
>>>>>>
>>>>>>  700240922
>>>>>>
>>>>>>  order delivered on 15-jun-2020
>>>>>>
>>>>>>  600837701-1
>>>>>>
>>>>>>  cancel and refund
>>>>>>
>>>>>>
>>>>>>
>>>>>> Waiting for the rest to answer will update you once they answer.
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> On Wed, Aug 5, 2020 at 1:54 PM Nada Issa <[email-masked]> wrote:
>>>>>>
>>>>>>> Will do,
>>>>>>>
>>>>>>> On Wed, Aug 5, 2020 at 12:55 PM Pavankumar A <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Dear Nada,
>>>>>>>>
>>>>>>>> Okay we will proceed to reship but,
>>>>>>>>
>>>>>>>> Please update on all,  and make a table and send weather not
>>>>>>>> interested or Reship,
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>>
>>>>>>>> On Wed, Aug 5, 2020 at 12:12 PM Nada Issa Saad <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> The customer still wants the order #700243055. Can you please reship
>>>>>>>>> it.
>>>>>>>>>
>>>>>>>>> Thanks,
>>>>>>>>> Nada
>>>>>>>>>
>>>>>>>>> On Wed, Aug 5, 2020 at 8:28 AM Ronald Gaviola <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hello +Alaa Musa <[email-masked]> +Moataz Salah El Din
>>>>>>>>>> <[email-masked]>
>>>>>>>>>>
>>>>>>>>>> Please check. Also I see some of those are collections. Can we
>>>>>>>>>> hand them directly to returns to process CRA?
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>> Ronald
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Tue, Aug 4, 2020 at 10:24 PM Pavankumar A <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Dear Ekta,
>>>>>>>>>>>
>>>>>>>>>>> Below shipments are returned by DHL, We can reship with other
>>>>>>>>>>> couriers but the time is passed, So please confirm with customers still
>>>>>>>>>>> they want this shipments, we will reship, If the customer doesn't want
>>>>>>>>>>> shipment, We will cancel and will create CRA for those.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Order ID Pcs
>>>>>>>>>>> 700243055 2
>>>>>>>>>>> 200281515_2 2
>>>>>>>>>>> 700236818 1
>>>>>>>>>>> 600887884 1
>>>>>>>>>>> 700236374 1
>>>>>>>>>>> 600900739 2
>>>>>>>>>>> 600915877 1
>>>>>>>>>>> 700240922 1
>>>>>>>>>>> 600844292 1
>>>>>>>>>>> 600813597 3
>>>>>>>>>>> 600837701_1 2
>>>>>>>>>>>
>>>>>>>>>>> Please confirm ASAP, Thanks
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Pavankumar A*
>>>>>>>>>>> Last Mile Operations
>>>>>>>>>>>
>>>>>>>>>>> *P* +971 507074205
>>>>>>>>>>> *E* [email-masked] <[email-masked]>
>>>>>>>>>>>
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>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>> *Pavankumar A*
>>>>>>>> Last Mile Operations
>>>>>>>>
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>>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Regards,
>>>>>
>>>>> *Pavankumar A*
>>>>> Last Mile Operations
>>>>>
>>>>> *P* +971 507074205
>>>>> *E* [email-masked] <[email-masked]>
>>>>>
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>>>>
>>>
>>> --
>>>
>>> Regards,
>>>
>>> *Pavankumar A*
>>> Last Mile Operations
>>>
>>> *P* +971 507074205
>>> *E* [email-masked] <[email-masked]>
>>>
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>>
>>
>> --
>> Regards,
>> Nesty John R. Pascua
>> Mumzworld.com
>>
>