Subject: Re: Order #600941602 URGENT CRA_AR_RE13975
From: Mohit Caleb <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, Eugene Mugisa <[email-masked]>, Naib Khan <[email-masked]>, Denmark A <[email-masked]>, Abdelmohsen basha <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Shady Elgendy <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Thu, 6 Aug 2020 12:49:25 +0400
List-Id: <ccteam.mumzworld.com>

Hello Alina,

We've checked this on our end the item supplied from the vendor was wrong,
picking & packing was done through scanning of the barcode on the item
which matches the UPC on Netsuite.

Thanks & Regards,

On Thu, Aug 6, 2020 at 9:39 AM Alina D'Souza <[email-masked]> wrote:

> Hi Mohit,
>
> The customer complained about social media, ordered black we sent
> charcoal in colour. Please advise
>
> A new order has been placed for the customer once received please pick and
> pack accordingly checking the color
>
> Order # 600945881
>
> @Naib Khan <[email-masked]> @Abdelmohsen basha <[email-masked]> Request
> you to please schedule an urgent collection today for the wrong item.
>
> Order #600941602
> <https://mumzworldhelp.zendesk.com/agent/tickets/600941602>
>
> Products Details
> Sku :BS-F2161BB
> Name :Dreambaby - Royale Converta - Black
> Date Placed :2020-08-01 15:07:43
> Date Shipped :2020-08-04 16:29:44
> Qty Ordered :1.0000
> Amount :552.38
> Shipping Country:United Arab Emirates
>
> Return Reason:wrong_item_received
> Comments :I ordered the black and you sent me charcoal color, always
> making mistakes or sending defective items. Horrible customer service
>
> Regards,
> Alina
>

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