Subject: Re: Snüz - SnuzPouch Designz Sleeping Bag Tog - Cloud Inquiry ||SO600931495
From: "Alina D'Souza" <[email-masked]>
To: "Asad ." <[email-masked]>
Cc: Catalogue Data <[email-masked]>, Shady Elgendy <[email-masked]>, Ekta Jesswani <[email-masked]>, Denmark A <[email-masked]>, Naib Khan <[email-masked]>, Eugene Mugisa <[email-masked]>, Abdelmohsen basha <[email-masked]>, Simone van Geemen <[email-masked]>, customer care <[email-masked]>, Michaela Manibo <[email-masked]>, Hyacinth Joyce <[email-masked]>
Date: Thu, 6 Aug 2020 12:37:42 +0400
List-Id: <ccteam.mumzworld.com>

Hi Asad,

Customer ordered Snuz - Snüz - SnuzPouch Designz Sleeping Bag Tog - Cloud
1st order# 600931495 - Order date 22nd July

Due to SKU issue on Magento, it mentions the 2.5 TOG on SKU Description,
However it shows on NS as Snuz - SnuzPouch Designz Sleeping Bag 1.0 Tog -
Cloud

Customer needs 2.5 and due to SKU issue the 2nd replacement order which was
created delivered the same item  Snuz - SnuzPouch Designz Sleeping Bag 1.0
Tog - Cloud to the customer.

We need to update our system with the right SKU for 2.5 TOG, and we need to
inform the customer that we can replace the item with 2.5 and would need to
collect the 2 previous orders ( 1.0 TOG Cloud)

Regards,
Alina

On Thu, Aug 6, 2020 at 12:26 PM Asad . <[email-masked]> wrote:

> Hi Alina, Share with me the details of the customer and the full history
> as to what has went wrong? I will call the customer.
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
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> *From: *Alina D'Souza <[email-masked]>
> *Date: *Thursday, 6 August 2020 at 12:24 PM
> *To: *Catalogue Data <[email-masked]>, Shady Elgendy <
> [email-masked]>, Asad <[email-masked]>, Ekta Jesswani <
> [email-masked]>, Denmark A <[email-masked]>, Naib Khan <
> [email-masked]>, Eugene Mugisa <[email-masked]>, Abdelmohsen
> basha <[email-masked]>, Simone van Geemen <[email-masked]>
> *Cc: *customer care <[email-masked]>, Michaela Manibo <
> [email-masked]>, Hyacinth Joyce <[email-masked]>
> *Subject: *Re: Snüz - SnuzPouch Designz Sleeping Bag Tog - Cloud Inquiry
> ||SO600931495
>
>
>
> Hi Ekta / Shady
>
>
>
> This is to bring to you notice Customer below, insisting to speak to Mona.
>
>
>
> Customer placed 1st order # 600931495
> <https://mumzworldhelp.zendesk.com/agent/tickets/600931495> Sku
> :LGSF-SW006BH-config
>
> Name: Snüz - SnuzPouch Designz Sleeping Bag Tog - Cloud
>
> The product description stated that this SnuzPouch sleep bag is 2.5 TOG
> (Warmth Factor) but it was only 1.0 TOH.
>
>
>
> Anas placed a new order without the collection and the 2nd
> order# 600935912 was sent the same 1.0
>
>
>
> Both the items are with the customer have raised a collection request, we
> tried contacting the customer however customer only insisting to spk to
> Mona.
>
>
>
> @Catalogue Data <[email-masked]> @Simone van Geemen
> <[email-masked]> need your assistance to confirm the description.
>
>
>
> @Naib Khan <[email-masked]> @Eugene Mugisa <[email-masked]> @Abdelmohsen
> basha <[email-masked]> Please arrange collection on both the CRA
> from the customer
>
> CRA_AR_RE13725
>
> CRA_AR_RE13987
>
>
> Snüz - SnuzPouch Designz Sleeping Bag Tog - Cloud
>
>
>
> Regards,
>
> Alina
>
>
>
> On Thu, Aug 6, 2020 at 10:15 AM Hyacinth Joyce <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> Do we have an update on this?
>
>
>
> Kindly check and advise ASAP.
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Fri, 24 Jul 2020 at 14:10, Michaela Manibo <
> [email-masked]> wrote:
>
> Team,
>
> Please check the item and the description on this item as the customer got
> 1 TOG instead of the 2.5 TOG
>
> LGSF-SW006AH
>
>
>
> https://www.mumzworld.com/en/snuzpod-pouch-designz-sleeping-bag-tog-cloud
>
>
> *SKU:* LGSF-SW006AH
>
>
> In NS, it is showing
>
>
>
> Please advise which one is the real 2.5 TOG as the customer needs
> replacement.
>
> Thanks
>
>
>