Subject: Re: MISSING BOXES - KSA WAREHOUSE - 100138984
From: Mary Anne Agapito <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: Sagar Khawani <[email-masked]>, Alaa Musa <[email-masked]>, Ahmed Irfan <[email-masked]>, Hyacinth Joyce <[email-masked]>, "Asad ." <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Malak Nobeh <[email-masked]>, Moataz Salah El Din <[email-masked]>, KSA Lastmile <[email-masked]>, Zubair Wahid <[email-masked]>
Date: Thu, 6 Aug 2020 12:37:40 +0400
List-Id: <ccteam.mumzworld.com>

Hi Hussain,

Please receive the CRA to initiate the refund

We need an urgent update. This case is long overdue.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, Jul 23, 2020 at 5:59 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Hussain,
>
> As per the previous emails, the item has already been collected since 01
> July.
>
>
> @Zubair Wahid <[email-masked]> @Ahmed Irfan <[email-masked]>
> - is the item already in the warehouse?
>
> Please receive the CRA so the refund could be done.
>
> The customer is extremely furious. As per the customer, it is not his
> fault the item has missing parts, he already returned the only piece he
> received but up until now, his money was not returned yet.
>
> Please help us resolve the issue.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Mon, Jul 20, 2020 at 9:04 PM Hussain Firoz Miyagamwala <
> [email-masked]> wrote:
>
>> Dear Mary,
>>
>> Please arrange the collection and have this item returned back to us.
>>
>> @Zubair Wahid <[email-masked]> The item is worth 1.3K
>>
>> @Sagar Khawani <[email-masked]> Please only refund once the item is
>> collected and returned to us
>>
>> CRAKTM8845
>>
>>
>>
>> On Fri, Jul 17, 2020 at 9:13 AM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Hussain,
>>>
>>> Please create the CRA asap. This is long overdue and the customer is
>>> extremely furious.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Tue, Jul 14, 2020 at 6:05 PM Zubair Wahid <[email-masked]>
>>> wrote:
>>>
>>>> @Hussain Firoz Miyagamwala <[email-masked]> please proceed to
>>>> create the CRA
>>>>
>>>> On Tue, Jul 14, 2020 at 4:38 PM Alaa Musa <[email-masked]> wrote:
>>>>
>>>>> Hi team,
>>>>>
>>>>> Please raise CRA as we need to refund the customer.
>>>>>
>>>>> Regards,
>>>>> Alaa
>>>>>
>>>>>
>>>>> On Mon, 13 Jul 2020 at 13:00, Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Ahmed and Hussain,
>>>>>>
>>>>>> Did you already receive the item?
>>>>>>
>>>>>> The customer is extremely furious he still not receive his money back.
>>>>>>
>>>>>> Please create the CRA so we could initiate the refund process.
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, Jun 23, 2020 at 3:10 PM Ahmed Irfan <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Hussain,
>>>>>>>
>>>>>>> We have not physically received the item, Once we receive it we will
>>>>>>> update ASAP.
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>> On Sun, Jun 21, 2020 at 12:44 PM Hussain Firoz Miyagamwala <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Dear Zubair,
>>>>>>>>
>>>>>>>> Please confirm if this was left in Tamer and you have this SKU.
>>>>>>>> So that I can create CRA for the same.
>>>>>>>>
>>>>>>>>
>>>>>>>> *KSA-FAMC-28-16OT*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, Jun 21, 2020 at 1:39 PM Hyacinth Joyce <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Zubair,
>>>>>>>>>
>>>>>>>>> Thank you for the update.
>>>>>>>>>
>>>>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> kindly assist
>>>>>>>>> to update CRA in order for us to proceed with the refund. Collection has
>>>>>>>>> been arranged.
>>>>>>>>>
>>>>>>>>> Thank you.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Joyce Alvarado*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, 21 Jun 2020 at 10:07, Zubair Wahid <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi team
>>>>>>>>>> As the shipment has already been delivered to the customer with
>>>>>>>>>> missing pieces in an item, we will create the CRA for that item. Hussain
>>>>>>>>>> can you assist in making the same.
>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>>
>>>>>>>>>> On Sun, Jun 21, 2020, 7:24 AM Asad . <[email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Zubair, please update here urgently.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Asad Pirzada*
>>>>>>>>>>> Chief Operations Officer
>>>>>>>>>>>
>>>>>>>>>>> *M * +971 504 09 5386
>>>>>>>>>>> *E* [email-masked]
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>>>>> Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>>>>
>>>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>>>
>>>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>>>
>>>>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *From: *Mary Anne Agapito <[email-masked]>
>>>>>>>>>>> *Date: *Saturday, 20 June 2020 at 5:12 PM
>>>>>>>>>>> *To: *Zubair Wahid <[email-masked]>, Hussain Firoz
>>>>>>>>>>> Miyagamwala <[email-masked]>
>>>>>>>>>>> *Cc: *"Raghu Nalloor (R3PL)" <[email-masked]>,
>>>>>>>>>>> "Azharuddin Kalamuddin (R3PL)" <
>>>>>>>>>>> [email-masked]>, Eugene Mugisa <
>>>>>>>>>>> [email-masked]>, customer care <[email-masked]>,
>>>>>>>>>>> Malak Nobeh <[email-masked]>, Asad <[email-masked]>,
>>>>>>>>>>> Moataz Salah El Din <[email-masked]>
>>>>>>>>>>> *Subject: *Re: MISSING BOXES - KSA WAREHOUSE - 100138984
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Hi Team,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> The customer called again and extremely furious. The customer is
>>>>>>>>>>> asking for a refund.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Do we still have to collect the few parts he received before
>>>>>>>>>>> refunding the customer back?
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> @Asad <[email-masked]>  - please help us resolve the issue.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thank you
>>>>>>>>>>>
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sat, Jun 13, 2020 at 4:37 PM Mary Anne Agapito <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hi Zubair and Hussain,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> The customer doesn't want the item anymore wants a refund
>>>>>>>>>>> instead.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please create the CRA to initiate a refund. The customer already
>>>>>>>>>>> filed a complaint to consumer rights.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> We will await your response. Thank you
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sat, Jun 6, 2020 at 5:13 PM Zubair Wahid <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> This item is not available in the warehouse, can you check if
>>>>>>>>>>> the customer would like a replacement or a similar item?
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sat, Jun 6, 2020 at 3:39 PM Mary Anne Agapito <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hi Zubair,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Sorry to butt in.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Yes it is.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> 100138984_1
>>>>>>>>>>>
>>>>>>>>>>> KSA-FAMC-28-16OT
>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=966165>
>>>>>>>>>>>
>>>>>>>>>>> Baby Love - Wonder House
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sat, Jun 6, 2020 at 4:24 PM Zubair Wahid <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> can you
>>>>>>>>>>> confirm if this is the item in the shipment KSA-FAMC-28-16OT
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sat, Jun 6, 2020 at 2:26 PM Hussain Firoz Miyagamwala <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Dear Raghu,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> This is still not solved.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> @Zubair please help
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sat, 6 Jun 2020, 3:23 pm Mary Anne Agapito, <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hi Team,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> What is the update on this case?
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> The customer is extremely furious, he wants the item otherwise
>>>>>>>>>>> he wants his money back.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> This is long overdue. Please help us resolve the issue once and
>>>>>>>>>>> for all.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thank you
>>>>>>>>>>>
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sun, May 17, 2020 at 10:17 AM Malak Nobeh <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Raghu,
>>>>>>>>>>>
>>>>>>>>>>> Update please!
>>>>>>>>>>>
>>>>>>>>>>> Thanks.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Thu, 14 May 2020 at 14:41, Raghu Nalloor (R3PL) <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> This will be closed today and reply:
>>>>>>>>>>>
>>>>>>>>>>> Raghu
>>>>>>>>>>>
>>>>>>>>>>> Sent from my iPhone
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On 14 May 2020, at 10:29 AM, Eugene Mugisa <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>> 
>>>>>>>>>>>
>>>>>>>>>>> + @Hussain Firoz Miyagamwala <[email-masked]> @Raghu
>>>>>>>>>>> Nalloor (R3PL) <[email-masked]> @Azharuddin
>>>>>>>>>>> Kalamuddin (R3PL) <[email-masked]>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please check this case
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Best,
>>>>>>>>>>>
>>>>>>>>>>> Eugene.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *From:* Malak Nobeh <[email-masked]>
>>>>>>>>>>> *Sent:* Thursday, May 7, 2020 11:23 AM
>>>>>>>>>>> *To:* Hussain Firoz Miyagamwala <[email-masked]>
>>>>>>>>>>> *Cc:* Raghu Nalloor (R3PL) <[email-masked]>;
>>>>>>>>>>> Azharuddin Kalamuddin (R3PL) <
>>>>>>>>>>> [email-masked]>; customer care <
>>>>>>>>>>> [email-masked]>; Eugene Mugisa <[email-masked]>
>>>>>>>>>>> *Subject:* Re: MISSING BOXES - KSA WAREHOUSE - 100138984
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Gentle Reminder
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Tue, 5 May 2020 at 12:07, Hussain Firoz Miyagamwala <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Raghu / Azhar,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please check this case urgently.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Tue, May 5, 2020 at 12:06 PM Malak Nobeh <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Gentle reminder Hussain
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Mon, 4 May 2020 at 14:29, Malak Nobeh <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hi Hussain,
>>>>>>>>>>>
>>>>>>>>>>> The customer got the below item with missing Parts:
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> She got ONLY the item which I highlight it, the rest of the
>>>>>>>>>>> house is MISSING.
>>>>>>>>>>>
>>>>>>>>>>> This is KSA WH.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thanks.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>