Subject: Re: Return Request SKU GT-CH79348-19DG / Chicco - Cuddle & Bubble – Dusty Green - Order No. 600849570
From: Denmark A <[email-masked]>
To: Hyacinth Joyce <[email-masked]>, Naib Khan <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Abdelmohsen basha <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Thu, 6 Aug 2020 12:27:18 +0400
List-Id: <ccteam.mumzworld.com>

Dear Hyacinth,

This is noted .

@Naib Khan <[email-masked]> Please assist us to reship a package to the
below address today without fail, due to the customer giving birth and
needing the item ASAP.

@Alina D'Souza <[email-masked]> Please do not refund the customer as
the item will be reship today as per customer request.

Regards,
Den mark

On Thu, Aug 6, 2020 at 12:20 PM Hyacinth Joyce <[email-masked]> wrote:

> Hi Alina and Denmark,
>
> We have spoken with the customer and she has requested to ship back the
> item to her.
>
> @Denmark A <[email-masked]> Please assist to reship, her updated
> address is below. Kindly inform to deliver Today.
>
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Thu, 6 Aug 2020 at 11:52, Alina D'Souza <[email-masked]> wrote:
>
>> Noted with thanks.
>>
>> Regards,
>> Alina
>>
>> On Thu, Aug 6, 2020 at 11:48 AM Denmark A <[email-masked]> wrote:
>>
>>> Dear Abdelmohsen,
>>>
>>> Items received in damage already and waiting for the system to be
>>> REFUNDED in status to proceed with the customer wants.
>>>
>>> @Alina D'Souza <[email-masked]> @customer care
>>> <[email-masked]> Please inform the customer.
>>>
>>> Regards,
>>> Den mark
>>>
>>>
>>>
>>> On Thu, Aug 6, 2020 at 11:39 AM Abdelmohsen basha <[email-masked]>
>>> wrote:
>>>
>>>> Hello Denmark,
>>>>
>>>> Receive item as damaged and update on netsuite then confirm to the
>>>> email.
>>>>
>>>> Thanks
>>>>
>>>> On Thu, 6 Aug 2020 at 11:38, Shady Elgendy <[email-masked]> wrote:
>>>>
>>>>> Confirmed
>>>>> ᐧ
>>>>>
>>>>> On Thu, Aug 6, 2020 at 9:40 AM Abdelmohsen basha <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> AED 496 is the item price
>>>>>>
>>>>>> On Thu, 6 Aug 2020 at 09:18, Shady Elgendy <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Cost?
>>>>>>> ᐧ
>>>>>>>
>>>>>>> On Thu, Aug 6, 2020 at 9:13 AM Abdelmohsen basha <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hello Shady,
>>>>>>>>
>>>>>>>> Please notice that because the SO date is in may and we have no PO
>>>>>>>> for this date, so we can't return it back to the vendor, If you approve, we
>>>>>>>> may receive it in as damaged item and refund the customer then she can
>>>>>>>> place a new order for the same item.
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>>
>>>>>>>> On Thu, 6 Aug 2020 at 08:56, Shady Elgendy <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> +Abdelmohsen basha <[email-masked]> Please check this case
>>>>>>>>> urgent
>>>>>>>>> ᐧ
>>>>>>>>>
>>>>>>>>> On Wed, Aug 5, 2020 at 4:43 PM Alina D'Souza <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Shady,
>>>>>>>>>>
>>>>>>>>>> Need your assistance this item is probably from our old stock and
>>>>>>>>>> we do not have a PO for this.
>>>>>>>>>>
>>>>>>>>>> The item is taken in May and customer opened it now as she gave
>>>>>>>>>> birth. Please advise if we can accept the return.
>>>>>>>>>>
>>>>>>>>>> DATE9-May-2020
>>>>>>>>>> DELIVERED DATE11-May-2020
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> 600849570 GT-CH79348-19DG
>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=848183> Chicco
>>>>>>>>>> - Cuddle & Bubble – Dusty Green
>>>>>>>>>> Regards,
>>>>>>>>>> Alina
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Wed, Aug 5, 2020 at 1:48 PM Alina D'Souza <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Denmark,
>>>>>>>>>>>
>>>>>>>>>>> Was this from the damaged stock do we collect and replace it for
>>>>>>>>>>> the customer?
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>> Alina
>>>>>>>>>>>
>>>>>>>>>>> On Tue, Aug 4, 2020 at 5:43 PM Denmark A <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Dear Alina,
>>>>>>>>>>>>
>>>>>>>>>>>> Regarding this we do not have Updated PO to proceed with the
>>>>>>>>>>>> RMA.
>>>>>>>>>>>> Please ask ekta regarding this matter.
>>>>>>>>>>>>
>>>>>>>>>>>> Check the below PO
>>>>>>>>>>>>
>>>>>>>>>>>> Customer purchased : 9-May-2020
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Regards,
>>>>>>>>>>>> Den mark
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Tue, Aug 4, 2020 at 5:33 PM Alina D'Souza <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Denmark,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Customer is about to give birth needs the replacement asap
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please update CRA
>>>>>>>>>>>>>
>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>> Alina
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Thu, Jul 23, 2020 at 6:22 PM Mary Anne Agapito <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Denmark,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> The customer called again, wants an urgent update as she is
>>>>>>>>>>>>>> about to give birth. She wants to know if she could have it or if she needs
>>>>>>>>>>>>>> to buy another one.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please assist with the RMA.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Wed, Jul 22, 2020 at 10:25 AM brands <[email-masked]>
>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Kindly send us the RMA so we can check.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Raymond Serrano
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Sales Associate
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> T: +971 4 222 0799 <+97142220799> M: +971 54 306 6543
>>>>>>>>>>>>>>> <+971543066543>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> A: Office 1805 Emirates NBD New Deira Building
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Baniyas Road, Deira, Dubai P.O. Box 6761
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>>>>>>>>>>>>> *Sent:* Wednesday, July 22, 2020 9:23 AM
>>>>>>>>>>>>>>> *To:* info <[email-masked]>; brands <[email-masked]>
>>>>>>>>>>>>>>> *Cc:* customer care <[email-masked]>; Afra Syed <
>>>>>>>>>>>>>>> [email-masked]>; Returns.fc <[email-masked]>;
>>>>>>>>>>>>>>> Denmark A <[email-masked]>; Alina D'Souza <
>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>> *Subject:* Re: Return Request SKU GT-CH79348-19DG / Chicco
>>>>>>>>>>>>>>> - Cuddle & Bubble – Dusty Green - Order No. 600849570
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> In addition, please see the attached invoice.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Wed, 22 Jul 2020 at 09:21, Hyacinth Joyce <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> The customer with the above-mentioned order purchased the
>>>>>>>>>>>>>>> below item in May and informed that she just opened the item in preparation
>>>>>>>>>>>>>>> for her delivery. The item has scratches and rust.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Please see the below images for your reference.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> 600849570
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> GT-CH79348-19DG
>>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=848183>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Chicco - Cuddle & Bubble – Dusty Green
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> 1
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Kindly check and advise ASAP.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>