Subject: Re: Snüz - SnuzPouch Designz Sleeping Bag Tog - Cloud Inquiry ||SO600931495
From: "Alina D'Souza" <[email-masked]>
To: Catalogue Data <[email-masked]>, Shady Elgendy <[email-masked]>, Asad <[email-masked]>, Ekta Jesswani <[email-masked]>, Denmark A <[email-masked]>, Naib Khan <[email-masked]>, Eugene Mugisa <[email-masked]>, Abdelmohsen basha <[email-masked]>, Simone van Geemen <[email-masked]>
Cc: customer care <[email-masked]>, Michaela Manibo <[email-masked]>, Hyacinth Joyce <[email-masked]>
Date: Thu, 6 Aug 2020 12:24:08 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ekta / Shady

This is to bring to you notice Customer below, insisting to speak to Mona.

Customer placed 1st order # 600931495
<https://mumzworldhelp.zendesk.com/agent/tickets/600931495> Sku
:LGSF-SW006BH-config
Name: Snüz - SnuzPouch Designz Sleeping Bag Tog - Cloud
The product description stated that this SnuzPouch sleep bag is 2.5 TOG
(Warmth Factor) but it was only 1.0 TOH.

Anas placed a new order without the collection and the 2nd order# 600935912
was sent the same 1.0

Both the items are with the customer have raised a collection request, we
tried contacting the customer however customer only insisting to spk to
Mona.

@Catalogue Data <[email-masked]> @Simone van Geemen
<[email-masked]> need your assistance to confirm the description.

@Naib Khan <[email-masked]> @Eugene Mugisa <[email-masked]>
@Abdelmohsen
basha <[email-masked]> Please arrange collection on both the CRA from
the customer
CRA_AR_RE13725
CRA_AR_RE13987
Snüz - SnuzPouch Designz Sleeping Bag Tog - Cloud

Regards,
Alina

On Thu, Aug 6, 2020 at 10:15 AM Hyacinth Joyce <[email-masked]> wrote:

> Hi Team,
>
> Do we have an update on this?
>
> Kindly check and advise ASAP.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Fri, 24 Jul 2020 at 14:10, Michaela Manibo <
> [email-masked]> wrote:
>
>> Team,
>>
>> Please check the item and the description on this item as the customer
>> got 1 TOG instead of the 2.5 TOG
>>
>> LGSF-SW006AH
>>
>> https://www.mumzworld.com/en/snuzpod-pouch-designz-sleeping-bag-tog-cloud
>>
>>
>> *SKU:* LGSF-SW006AH
>>
>> In NS, it is showing
>>
>> Please advise which one is the real 2.5 TOG as the customer needs
>> replacement.
>>
>> Thanks
>>
>>