Subject: Re: Return Request SKU GT-CH79348-19DG / Chicco - Cuddle & Bubble – Dusty Green - Order No. 600849570
From: Hyacinth Joyce <[email-masked]>
To: "Alina D'Souza" <[email-masked]>, Denmark A <[email-masked]>
Cc: Abdelmohsen basha <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Naib Khan <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Thu, 6 Aug 2020 12:20:35 +0400
List-Id: <ccteam.mumzworld.com>

Hi Alina and Denmark,

We have spoken with the customer and she has requested to ship back the
item to her.

@Denmark A <[email-masked]> Please assist to reship, her updated
address is below. Kindly inform to deliver Today.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, 6 Aug 2020 at 11:52, Alina D'Souza <[email-masked]> wrote:

> Noted with thanks.
>
> Regards,
> Alina
>
> On Thu, Aug 6, 2020 at 11:48 AM Denmark A <[email-masked]> wrote:
>
>> Dear Abdelmohsen,
>>
>> Items received in damage already and waiting for the system to be
>> REFUNDED in status to proceed with the customer wants.
>>
>> @Alina D'Souza <[email-masked]> @customer care
>> <[email-masked]> Please inform the customer.
>>
>> Regards,
>> Den mark
>>
>>
>>
>> On Thu, Aug 6, 2020 at 11:39 AM Abdelmohsen basha <[email-masked]>
>> wrote:
>>
>>> Hello Denmark,
>>>
>>> Receive item as damaged and update on netsuite then confirm to the email.
>>>
>>> Thanks
>>>
>>> On Thu, 6 Aug 2020 at 11:38, Shady Elgendy <[email-masked]> wrote:
>>>
>>>> Confirmed
>>>> ᐧ
>>>>
>>>> On Thu, Aug 6, 2020 at 9:40 AM Abdelmohsen basha <[email-masked]>
>>>> wrote:
>>>>
>>>>> AED 496 is the item price
>>>>>
>>>>> On Thu, 6 Aug 2020 at 09:18, Shady Elgendy <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Cost?
>>>>>> ᐧ
>>>>>>
>>>>>> On Thu, Aug 6, 2020 at 9:13 AM Abdelmohsen basha <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hello Shady,
>>>>>>>
>>>>>>> Please notice that because the SO date is in may and we have no PO
>>>>>>> for this date, so we can't return it back to the vendor, If you approve, we
>>>>>>> may receive it in as damaged item and refund the customer then she can
>>>>>>> place a new order for the same item.
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>> On Thu, 6 Aug 2020 at 08:56, Shady Elgendy <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> +Abdelmohsen basha <[email-masked]> Please check this case
>>>>>>>> urgent
>>>>>>>> ᐧ
>>>>>>>>
>>>>>>>> On Wed, Aug 5, 2020 at 4:43 PM Alina D'Souza <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Shady,
>>>>>>>>>
>>>>>>>>> Need your assistance this item is probably from our old stock and
>>>>>>>>> we do not have a PO for this.
>>>>>>>>>
>>>>>>>>> The item is taken in May and customer opened it now as she gave
>>>>>>>>> birth. Please advise if we can accept the return.
>>>>>>>>>
>>>>>>>>> DATE9-May-2020
>>>>>>>>> DELIVERED DATE11-May-2020
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> 600849570 GT-CH79348-19DG
>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=848183> Chicco
>>>>>>>>> - Cuddle & Bubble – Dusty Green
>>>>>>>>> Regards,
>>>>>>>>> Alina
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, Aug 5, 2020 at 1:48 PM Alina D'Souza <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Denmark,
>>>>>>>>>>
>>>>>>>>>> Was this from the damaged stock do we collect and replace it for
>>>>>>>>>> the customer?
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>> Alina
>>>>>>>>>>
>>>>>>>>>> On Tue, Aug 4, 2020 at 5:43 PM Denmark A <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Dear Alina,
>>>>>>>>>>>
>>>>>>>>>>> Regarding this we do not have Updated PO to proceed with the
>>>>>>>>>>> RMA.
>>>>>>>>>>> Please ask ekta regarding this matter.
>>>>>>>>>>>
>>>>>>>>>>> Check the below PO
>>>>>>>>>>>
>>>>>>>>>>> Customer purchased : 9-May-2020
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>> Den mark
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Tue, Aug 4, 2020 at 5:33 PM Alina D'Souza <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Denmark,
>>>>>>>>>>>>
>>>>>>>>>>>> Customer is about to give birth needs the replacement asap
>>>>>>>>>>>>
>>>>>>>>>>>> Please update CRA
>>>>>>>>>>>>
>>>>>>>>>>>> Regards,
>>>>>>>>>>>> Alina
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, Jul 23, 2020 at 6:22 PM Mary Anne Agapito <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Denmark,
>>>>>>>>>>>>>
>>>>>>>>>>>>> The customer called again, wants an urgent update as she is
>>>>>>>>>>>>> about to give birth. She wants to know if she could have it or if she needs
>>>>>>>>>>>>> to buy another one.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please assist with the RMA.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Wed, Jul 22, 2020 at 10:25 AM brands <[email-masked]>
>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Kindly send us the RMA so we can check.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Raymond Serrano
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Sales Associate
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> T: +971 4 222 0799 <+97142220799> M: +971 54 306 6543
>>>>>>>>>>>>>> <+971543066543>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> A: Office 1805 Emirates NBD New Deira Building
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Baniyas Road, Deira, Dubai P.O. Box 6761
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>>>>>>>>>>>> *Sent:* Wednesday, July 22, 2020 9:23 AM
>>>>>>>>>>>>>> *To:* info <[email-masked]>; brands <[email-masked]>
>>>>>>>>>>>>>> *Cc:* customer care <[email-masked]>; Afra Syed <
>>>>>>>>>>>>>> [email-masked]>; Returns.fc <[email-masked]>;
>>>>>>>>>>>>>> Denmark A <[email-masked]>; Alina D'Souza <
>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>> *Subject:* Re: Return Request SKU GT-CH79348-19DG / Chicco -
>>>>>>>>>>>>>> Cuddle & Bubble – Dusty Green - Order No. 600849570
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> In addition, please see the attached invoice.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Wed, 22 Jul 2020 at 09:21, Hyacinth Joyce <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> The customer with the above-mentioned order purchased the
>>>>>>>>>>>>>> below item in May and informed that she just opened the item in preparation
>>>>>>>>>>>>>> for her delivery. The item has scratches and rust.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please see the below images for your reference.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 600849570
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> GT-CH79348-19DG
>>>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=848183>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Chicco - Cuddle & Bubble – Dusty Green
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> 1
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Kindly check and advise ASAP.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>
>>>> --
>>>>
>>>>