Subject: Re: Return Request SKU GT-CH79348-19DG / Chicco - Cuddle & Bubble – Dusty Green - Order No. 600849570
From: Denmark A <[email-masked]>
To: Abdelmohsen basha <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Naib Khan <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Hyacinth Joyce <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Thu, 6 Aug 2020 11:48:25 +0400
List-Id: <ccteam.mumzworld.com>

Dear Abdelmohsen,

Items received in damage already and waiting for the system to be REFUNDED
in status to proceed with the customer wants.

@Alina D'Souza <[email-masked]> @customer care
<[email-masked]> Please
inform the customer.

Regards,
Den mark

On Thu, Aug 6, 2020 at 11:39 AM Abdelmohsen basha <[email-masked]>
wrote:

> Hello Denmark,
>
> Receive item as damaged and update on netsuite then confirm to the email.
>
> Thanks
>
> On Thu, 6 Aug 2020 at 11:38, Shady Elgendy <[email-masked]> wrote:
>
>> Confirmed
>> ᐧ
>>
>> On Thu, Aug 6, 2020 at 9:40 AM Abdelmohsen basha <[email-masked]>
>> wrote:
>>
>>> AED 496 is the item price
>>>
>>> On Thu, 6 Aug 2020 at 09:18, Shady Elgendy <[email-masked]> wrote:
>>>
>>>> Cost?
>>>> ᐧ
>>>>
>>>> On Thu, Aug 6, 2020 at 9:13 AM Abdelmohsen basha <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Shady,
>>>>>
>>>>> Please notice that because the SO date is in may and we have no PO for
>>>>> this date, so we can't return it back to the vendor, If you approve, we may
>>>>> receive it in as damaged item and refund the customer then she can place a
>>>>> new order for the same item.
>>>>>
>>>>> Thanks
>>>>>
>>>>> On Thu, 6 Aug 2020 at 08:56, Shady Elgendy <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> +Abdelmohsen basha <[email-masked]> Please check this case
>>>>>> urgent
>>>>>> ᐧ
>>>>>>
>>>>>> On Wed, Aug 5, 2020 at 4:43 PM Alina D'Souza <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Shady,
>>>>>>>
>>>>>>> Need your assistance this item is probably from our old stock and we
>>>>>>> do not have a PO for this.
>>>>>>>
>>>>>>> The item is taken in May and customer opened it now as she gave
>>>>>>> birth. Please advise if we can accept the return.
>>>>>>>
>>>>>>> DATE9-May-2020
>>>>>>> DELIVERED DATE11-May-2020
>>>>>>>
>>>>>>>
>>>>>>> 600849570 GT-CH79348-19DG
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=848183> Chicco
>>>>>>> - Cuddle & Bubble – Dusty Green
>>>>>>> Regards,
>>>>>>> Alina
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Aug 5, 2020 at 1:48 PM Alina D'Souza <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Denmark,
>>>>>>>>
>>>>>>>> Was this from the damaged stock do we collect and replace it for
>>>>>>>> the customer?
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Alina
>>>>>>>>
>>>>>>>> On Tue, Aug 4, 2020 at 5:43 PM Denmark A <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Dear Alina,
>>>>>>>>>
>>>>>>>>> Regarding this we do not have Updated PO to proceed with the RMA.
>>>>>>>>> Please ask ekta regarding this matter.
>>>>>>>>>
>>>>>>>>> Check the below PO
>>>>>>>>>
>>>>>>>>> Customer purchased : 9-May-2020
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Den mark
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Tue, Aug 4, 2020 at 5:33 PM Alina D'Souza <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Denmark,
>>>>>>>>>>
>>>>>>>>>> Customer is about to give birth needs the replacement asap
>>>>>>>>>>
>>>>>>>>>> Please update CRA
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>> Alina
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, Jul 23, 2020 at 6:22 PM Mary Anne Agapito <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Denmark,
>>>>>>>>>>>
>>>>>>>>>>> The customer called again, wants an urgent update as she is
>>>>>>>>>>> about to give birth. She wants to know if she could have it or if she needs
>>>>>>>>>>> to buy another one.
>>>>>>>>>>>
>>>>>>>>>>> Please assist with the RMA.
>>>>>>>>>>>
>>>>>>>>>>> Thank you
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Wed, Jul 22, 2020 at 10:25 AM brands <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Kindly send us the RMA so we can check.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Raymond Serrano
>>>>>>>>>>>>
>>>>>>>>>>>> Sales Associate
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> T: +971 4 222 0799 <+97142220799> M: +971 54 306 6543
>>>>>>>>>>>> <+971543066543>
>>>>>>>>>>>>
>>>>>>>>>>>> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>>>>>>>>>>>>
>>>>>>>>>>>> A: Office 1805 Emirates NBD New Deira Building
>>>>>>>>>>>>
>>>>>>>>>>>> Baniyas Road, Deira, Dubai P.O. Box 6761
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>>>>>>>>>> *Sent:* Wednesday, July 22, 2020 9:23 AM
>>>>>>>>>>>> *To:* info <[email-masked]>; brands <[email-masked]>
>>>>>>>>>>>> *Cc:* customer care <[email-masked]>; Afra Syed <
>>>>>>>>>>>> [email-masked]>; Returns.fc <[email-masked]>;
>>>>>>>>>>>> Denmark A <[email-masked]>; Alina D'Souza <
>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>> *Subject:* Re: Return Request SKU GT-CH79348-19DG / Chicco -
>>>>>>>>>>>> Cuddle & Bubble – Dusty Green - Order No. 600849570
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> In addition, please see the attached invoice.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Wed, 22 Jul 2020 at 09:21, Hyacinth Joyce <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> The customer with the above-mentioned order purchased the below
>>>>>>>>>>>> item in May and informed that she just opened the item in preparation for
>>>>>>>>>>>> her delivery. The item has scratches and rust.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Please see the below images for your reference.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> 600849570
>>>>>>>>>>>>
>>>>>>>>>>>> GT-CH79348-19DG
>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=848183>
>>>>>>>>>>>>
>>>>>>>>>>>> Chicco - Cuddle & Bubble – Dusty Green
>>>>>>>>>>>>
>>>>>>>>>>>> 1
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Kindly check and advise ASAP.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>>
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>
>>>> --
>>>>
>>>>
>>
>> --
>>
>>