Subject: Re: Return Request SKU GT-CH79348-19DG / Chicco - Cuddle & Bubble – Dusty Green - Order No. 600849570
From: Abdelmohsen basha <[email-masked]>
To: Denmark A <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Naib Khan <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Hyacinth Joyce <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Thu, 6 Aug 2020 11:39:10 +0400
List-Id: <ccteam.mumzworld.com>

Hello Denmark,

Receive item as damaged and update on netsuite then confirm to the email.

Thanks

On Thu, 6 Aug 2020 at 11:38, Shady Elgendy <[email-masked]> wrote:

> Confirmed
> ᐧ
>
> On Thu, Aug 6, 2020 at 9:40 AM Abdelmohsen basha <[email-masked]>
> wrote:
>
>> AED 496 is the item price
>>
>> On Thu, 6 Aug 2020 at 09:18, Shady Elgendy <[email-masked]> wrote:
>>
>>> Cost?
>>> ᐧ
>>>
>>> On Thu, Aug 6, 2020 at 9:13 AM Abdelmohsen basha <[email-masked]>
>>> wrote:
>>>
>>>> Hello Shady,
>>>>
>>>> Please notice that because the SO date is in may and we have no PO for
>>>> this date, so we can't return it back to the vendor, If you approve, we may
>>>> receive it in as damaged item and refund the customer then she can place a
>>>> new order for the same item.
>>>>
>>>> Thanks
>>>>
>>>> On Thu, 6 Aug 2020 at 08:56, Shady Elgendy <[email-masked]> wrote:
>>>>
>>>>> +Abdelmohsen basha <[email-masked]> Please check this case
>>>>> urgent
>>>>> ᐧ
>>>>>
>>>>> On Wed, Aug 5, 2020 at 4:43 PM Alina D'Souza <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Shady,
>>>>>>
>>>>>> Need your assistance this item is probably from our old stock and we
>>>>>> do not have a PO for this.
>>>>>>
>>>>>> The item is taken in May and customer opened it now as she gave
>>>>>> birth. Please advise if we can accept the return.
>>>>>>
>>>>>> DATE9-May-2020
>>>>>> DELIVERED DATE11-May-2020
>>>>>>
>>>>>>
>>>>>> 600849570 GT-CH79348-19DG
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=848183> Chicco
>>>>>> - Cuddle & Bubble – Dusty Green
>>>>>> Regards,
>>>>>> Alina
>>>>>>
>>>>>>
>>>>>> On Wed, Aug 5, 2020 at 1:48 PM Alina D'Souza <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Denmark,
>>>>>>>
>>>>>>> Was this from the damaged stock do we collect and replace it for the
>>>>>>> customer?
>>>>>>>
>>>>>>> Regards,
>>>>>>> Alina
>>>>>>>
>>>>>>> On Tue, Aug 4, 2020 at 5:43 PM Denmark A <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear Alina,
>>>>>>>>
>>>>>>>> Regarding this we do not have Updated PO to proceed with the RMA.
>>>>>>>> Please ask ekta regarding this matter.
>>>>>>>>
>>>>>>>> Check the below PO
>>>>>>>>
>>>>>>>> Customer purchased : 9-May-2020
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Den mark
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Tue, Aug 4, 2020 at 5:33 PM Alina D'Souza <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Denmark,
>>>>>>>>>
>>>>>>>>> Customer is about to give birth needs the replacement asap
>>>>>>>>>
>>>>>>>>> Please update CRA
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Alina
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, Jul 23, 2020 at 6:22 PM Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Denmark,
>>>>>>>>>>
>>>>>>>>>> The customer called again, wants an urgent update as she is about
>>>>>>>>>> to give birth. She wants to know if she could have it or if she needs to
>>>>>>>>>> buy another one.
>>>>>>>>>>
>>>>>>>>>> Please assist with the RMA.
>>>>>>>>>>
>>>>>>>>>> Thank you
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Wed, Jul 22, 2020 at 10:25 AM brands <[email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Kindly send us the RMA so we can check.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Raymond Serrano
>>>>>>>>>>>
>>>>>>>>>>> Sales Associate
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> T: +971 4 222 0799 <+97142220799> M: +971 54 306 6543
>>>>>>>>>>> <+971543066543>
>>>>>>>>>>>
>>>>>>>>>>> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>>>>>>>>>>>
>>>>>>>>>>> A: Office 1805 Emirates NBD New Deira Building
>>>>>>>>>>>
>>>>>>>>>>> Baniyas Road, Deira, Dubai P.O. Box 6761
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>>>>>>>>> *Sent:* Wednesday, July 22, 2020 9:23 AM
>>>>>>>>>>> *To:* info <[email-masked]>; brands <[email-masked]>
>>>>>>>>>>> *Cc:* customer care <[email-masked]>; Afra Syed <
>>>>>>>>>>> [email-masked]>; Returns.fc <[email-masked]>;
>>>>>>>>>>> Denmark A <[email-masked]>; Alina D'Souza <
>>>>>>>>>>> [email-masked]>
>>>>>>>>>>> *Subject:* Re: Return Request SKU GT-CH79348-19DG / Chicco -
>>>>>>>>>>> Cuddle & Bubble – Dusty Green - Order No. 600849570
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Hi Team,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> In addition, please see the attached invoice.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Wed, 22 Jul 2020 at 09:21, Hyacinth Joyce <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hi Team,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> The customer with the above-mentioned order purchased the below
>>>>>>>>>>> item in May and informed that she just opened the item in preparation for
>>>>>>>>>>> her delivery. The item has scratches and rust.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please see the below images for your reference.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> 600849570
>>>>>>>>>>>
>>>>>>>>>>> GT-CH79348-19DG
>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=848183>
>>>>>>>>>>>
>>>>>>>>>>> Chicco - Cuddle & Bubble – Dusty Green
>>>>>>>>>>>
>>>>>>>>>>> 1
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Kindly check and advise ASAP.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thank you.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>
>>> --
>>>
>>>
>
> --
>
>