Subject: Re: Customer's Request - 600933736 // SKU: VG-MP-40DCM
From: Mary Anne Agapito <[email-masked]>
To: Mohit Caleb <[email-masked]>, Muhammad Habib <[email-masked]>, "Outbound.fc" <[email-masked]>, Naib Khan <[email-masked]>
Cc: Hyacinth Joyce <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, Michael Rolle <[email-masked]>, "Inbound.fc" <[email-masked]>, customer care <[email-masked]>, Mostafa saad <[email-masked]>
Date: Thu, 6 Aug 2020 10:13:29 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

For whatever reason, the item that Clearway returned was still delivered to
the customer yesterday.

The customer is extremely upset, hence, to resolve the issue, a new order
was created.
600945904

@Outbound.fc <[email-masked]> @Mohit Caleb <[email-masked]> -
please ensure  VG-PX-40DCM  is in *white* and not in blue or other colors.

@Naib Khan <[email-masked]> @lastmile <[email-masked]>  -
please inform the driver to collect the wrong item when the new order will
be delivered.

May I request you to please assign a mumz driver or time express so I would
be able to monitor as well?

Your usual assistance is greatly appreciated. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, Aug 3, 2020 at 3:20 PM Clearway Express <[email-masked]>
wrote:

> Dear team shipment has been returned to warhouse already.
>
> Regards
>
> Hashim
> Clearway Express
>
> On Mon, 3 Aug 2020, 15:06 Hyacinth Joyce, <[email-masked]> wrote:
>
>> Hi Team,
>>
>> @Clearway Express <[email-masked]> is the shipment for
>> 600933736_1  returned as requested?
>>
>> @Returns.fc <[email-masked]> / @Denmark A
>> <[email-masked]> once the shipment is returned/received on our
>> end kindly assist to update CRA ASAP.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Mon, 3 Aug 2020 at 15:01, Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> Any update on this case, please?
>>>
>>> The customer is following up and needs the changing mat asap.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Wed, Jul 29, 2020 at 11:34 AM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Did you already receive the item from Clearway?
>>>>
>>>> If so, please create the CRA to place a new order. The customer is
>>>> following up.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Sun, Jul 26, 2020 at 12:30 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> I spoke with Muhammad Israr to return the shipment he has back to our
>>>>> warehouse.
>>>>>
>>>>> @Returns.fc <[email-masked]>  @Denmark A
>>>>> <[email-masked]> @Michael Rolle <[email-masked]>
>>>>> - please create the CRA when received.
>>>>>
>>>>> Kindly advise me when done so I could place a new order.
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Sat, Jul 25, 2020 at 6:29 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> Please do not proceed with the delivery instead return it back to us.
>>>>>>
>>>>>> @Mostafa saad <[email-masked]> - please follow up with the
>>>>>> courier as well
>>>>>>
>>>>>> @Returns.fc <[email-masked]>  - please create the CRA when
>>>>>> received
>>>>>>
>>>>>> @Muhammad Habib <[email-masked]>  - as discussed please check
>>>>>> if there is a white color for other changing mats
>>>>>>
>>>>>> VG-PX-40DCM;  VG-SB-40DCM or VG-AB-40DCM
>>>>>>
>>>>>> Kindly advise me when confirmed.
>>>>>>
>>>>>> Thank you for your support
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, Jul 25, 2020 at 5:37 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Muhammad,
>>>>>>>
>>>>>>> As per NS, it has already been shipped.
>>>>>>>
>>>>>>> Please do not dispatch yet, will inform the customer if she still
>>>>>>> wants it. She insisted yesterday she wants white.
>>>>>>>
>>>>>>> I will update you once confirmed.
>>>>>>>
>>>>>>> Thank you
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sat, Jul 25, 2020 at 5:09 PM Muhammad Habib <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Dear Mary,
>>>>>>>>
>>>>>>>> We checked all the physical stock.  All are blue in color.
>>>>>>>>
>>>>>>>> On Fri, Jul 24, 2020 at 5:02 PM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> Do we have the white changing mats as shown on the website? The
>>>>>>>>> customer had an issue before wherein she got the blue one and she doesn't
>>>>>>>>> want it. The customer wants the same as shown on the website.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please check and do the needful. Thank you
>>>>>>>>>
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
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>>>>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>>>>> send an email to [email-masked].
>>>>>>>>> To view this discussion on the web visit
>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAGn28Snxpymr6A1ExUozqvfky6-857QJWTiiy9%3DxRZ-eZoh1pA%40mail.gmail.com
>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAGn28Snxpymr6A1ExUozqvfky6-857QJWTiiy9%3DxRZ-eZoh1pA%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>> .
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>
>>>>>>>> Thanks & regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>