Subject: Re: Order #600929840 // Sku :AEW-8764498140 // Name :Maxi-Cosi - Rubi XP Car Seat - Electric Blue // Not as new
From: Denmark A <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: Abdelmohsen basha <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Angeli Fontillas <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Thu, 6 Aug 2020 09:29:17 +0400
List-Id: <ccteam.mumzworld.com>

Dear Alina,

Please check with the logistics team regarding PO and also add BD to assist
us.

Regards,
Den mark

On Thu, Aug 6, 2020 at 8:57 AM Shady Elgendy <[email-masked]> wrote:

> +Abdelmohsen basha <[email-masked]>
> ᐧ
>
> On Wed, Aug 5, 2020 at 5:41 PM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Denmark,
>>
>> What do you advise if no PO, I am not sure of the process in the
>> warehouse.
>>
>> May be delivered from our stock
>>
>> Customer received delivery on 20th July and reported to us on 21st July,
>> please confirm the same and update CRA she needs a replacement
>>
>> Need confirmation asap as customer is very upset
>>
>> Regards,
>> Alina
>>
>>
>>
>> On Tue, Aug 4, 2020 at 9:29 AM Denmark A <[email-masked]> wrote:
>>
>>> Alina,
>>>
>>> This item does not have a PO. Please check
>>>
>>>
>>> Regards,
>>> Den mark
>>>
>>>
>>>
>>> On Tue, Aug 4, 2020 at 9:09 AM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>>> Hi Denmark,
>>>>
>>>> Please provide an update asap
>>>>
>>>> Customer needs the replacement
>>>>
>>>> Regards,
>>>> Alina
>>>>
>>>> On Tue, Jul 28, 2020 at 11:23 AM Abdul Monim <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Denmark,
>>>>>
>>>>>
>>>>>
>>>>> First of all we couldn’t find any PO reference in our system belong
>>>>> this car seat, and we never send it like that, this car seat used for long
>>>>> time and not like customer received and call same time.
>>>>>
>>>>>
>>>>>
>>>>> Best Regards
>>>>>
>>>>> *AREEN East & West LLC*  **  *Abdul Monim | **Sales
>>>>> Supervisor*
>>>>>
>>>>> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
>>>>> 1693
>>>>>
>>>>>
>>>>>
>>>>> *From:* Abdul Monim <[email-masked]>
>>>>> *Sent:* Sunday, July 26, 2020 9:25 AM
>>>>> *To:* 'Denmark A' <[email-masked]>
>>>>> *Cc:* 'customer care' <[email-masked]>; 'Returns.fc' <
>>>>> [email-masked]>; 'Alina D'Souza' <[email-masked]>;
>>>>> 'Kenneth Nwaso' <[email-masked]>; 'Michael Rolle' <
>>>>> [email-masked]>; 'Abdelmohsen basha' <[email-masked]>;
>>>>> 'Suzanne' <[email-masked]>
>>>>> *Subject:* RE: Order #600929840 // Sku :AEW-8764498140 // Name
>>>>> :Maxi-Cosi - Rubi XP Car Seat - Electric Blue // Not as new
>>>>>
>>>>>
>>>>>
>>>>> Ok Dear send it back to our warehouse.
>>>>>
>>>>>
>>>>>
>>>>> Best Regards
>>>>>
>>>>> *AREEN East & West LLC*  **  *Abdul Monim | **Sales
>>>>> Supervisor*
>>>>>
>>>>> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
>>>>> 1693
>>>>>
>>>>>
>>>>>
>>>>> *From:* Denmark A [mailto:[email-masked]
>>>>> <[email-masked]>]
>>>>> *Sent:* Sunday, July 26, 2020 9:14 AM
>>>>> *To:* Abdul Monim <[email-masked]>
>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>>> Kenneth Nwaso <[email-masked]>; Michael Rolle <
>>>>> [email-masked]>; Abdelmohsen basha <[email-masked]>;
>>>>> Suzanne <[email-masked]>
>>>>> *Subject:* Re: Order #600929840 // Sku :AEW-8764498140 // Name
>>>>> :Maxi-Cosi - Rubi XP Car Seat - Electric Blue // Not as new
>>>>>
>>>>>
>>>>>
>>>>> Dear Abdul,
>>>>>
>>>>>
>>>>>
>>>>> Item is with us please accept and evaluate it furthermore.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jul 26, 2020 at 9:09 AM Abdul Monim <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Dear Denmark,
>>>>>
>>>>>
>>>>>
>>>>> Ask your customer to send us a Photos and short video clip shows his
>>>>> complain.
>>>>>
>>>>>
>>>>>
>>>>> Best Regards
>>>>>
>>>>> *AREEN East & West LLC*  **  *Abdul Monim | **Sales
>>>>> Supervisor*
>>>>>
>>>>> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
>>>>> 1693
>>>>>
>>>>>
>>>>>
>>>>> *From:* Denmark A [mailto:[email-masked]]
>>>>> *Sent:* Saturday, July 25, 2020 2:52 PM
>>>>> *To:* Abdul Monim - Areen E&W <[email-masked]>
>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>>> Kenneth Nwaso <[email-masked]>; Michael Rolle <
>>>>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>>>>> *Subject:* Order #600929840 // Sku :AEW-8764498140 // Name :Maxi-Cosi
>>>>> - Rubi XP Car Seat - Electric Blue // Not as new
>>>>>
>>>>>
>>>>>
>>>>> Dear Vendor,
>>>>>
>>>>>
>>>>>
>>>>> Please see the below customer complaint and allow us to send the item
>>>>> back to you for your further evaluation.
>>>>>
>>>>>
>>>>>
>>>>> Return Reason:received_damaged_not_as_new
>>>>> Comments :Very dusty and it’s for a baby should be scratched
>>>>> everywhere I want. New one and the same one
>>>>>
>>>>>
>>>>>
>>>>> We appreciate your support in this matter, Thank you.
>>>>>
>>>>>
>>>>>
>>>>> Stay HOME Stay SAFE…
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>>
>
> --
>
>