Subject: Re: Return Request SKU GT-CH79348-19DG / Chicco - Cuddle & Bubble – Dusty Green - Order No. 600849570
From: Abdelmohsen basha <[email-masked]>
To: Shady Elgendy <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Denmark A <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Naib Khan <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Hyacinth Joyce <[email-masked]>
Date: Thu, 6 Aug 2020 09:12:52 +0400
List-Id: <ccteam.mumzworld.com>

Hello Shady,

Please notice that because the SO date is in may and we have no PO for this
date, so we can't return it back to the vendor, If you approve, we may
receive it in as damaged item and refund the customer then she can place a
new order for the same item.

Thanks

On Thu, 6 Aug 2020 at 08:56, Shady Elgendy <[email-masked]> wrote:

> +Abdelmohsen basha <[email-masked]> Please check this case urgent
> ᐧ
>
> On Wed, Aug 5, 2020 at 4:43 PM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Shady,
>>
>> Need your assistance this item is probably from our old stock and we do
>> not have a PO for this.
>>
>> The item is taken in May and customer opened it now as she gave birth.
>> Please advise if we can accept the return.
>>
>> DATE9-May-2020
>> DELIVERED DATE11-May-2020
>>
>>
>> 600849570 GT-CH79348-19DG
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=848183> Chicco
>> - Cuddle & Bubble – Dusty Green
>> Regards,
>> Alina
>>
>>
>> On Wed, Aug 5, 2020 at 1:48 PM Alina D'Souza <[email-masked]> wrote:
>>
>>> Hi Denmark,
>>>
>>> Was this from the damaged stock do we collect and replace it for the
>>> customer?
>>>
>>> Regards,
>>> Alina
>>>
>>> On Tue, Aug 4, 2020 at 5:43 PM Denmark A <[email-masked]> wrote:
>>>
>>>> Dear Alina,
>>>>
>>>> Regarding this we do not have Updated PO to proceed with the RMA.
>>>> Please ask ekta regarding this matter.
>>>>
>>>> Check the below PO
>>>>
>>>> Customer purchased : 9-May-2020
>>>>
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>>
>>>>
>>>> On Tue, Aug 4, 2020 at 5:33 PM Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Denmark,
>>>>>
>>>>> Customer is about to give birth needs the replacement asap
>>>>>
>>>>> Please update CRA
>>>>>
>>>>> Regards,
>>>>> Alina
>>>>>
>>>>>
>>>>> On Thu, Jul 23, 2020 at 6:22 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Denmark,
>>>>>>
>>>>>> The customer called again, wants an urgent update as she is about to
>>>>>> give birth. She wants to know if she could have it or if she needs to buy
>>>>>> another one.
>>>>>>
>>>>>> Please assist with the RMA.
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Jul 22, 2020 at 10:25 AM brands <[email-masked]> wrote:
>>>>>>
>>>>>>> Hi,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kindly send us the RMA so we can check.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Raymond Serrano
>>>>>>>
>>>>>>> Sales Associate
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> T: +971 4 222 0799 <+97142220799> M: +971 54 306 6543
>>>>>>> <+971543066543>
>>>>>>>
>>>>>>> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>>>>>>>
>>>>>>> A: Office 1805 Emirates NBD New Deira Building
>>>>>>>
>>>>>>> Baniyas Road, Deira, Dubai P.O. Box 6761
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>>>>> *Sent:* Wednesday, July 22, 2020 9:23 AM
>>>>>>> *To:* info <[email-masked]>; brands <[email-masked]>
>>>>>>> *Cc:* customer care <[email-masked]>; Afra Syed <
>>>>>>> [email-masked]>; Returns.fc <[email-masked]>; Denmark
>>>>>>> A <[email-masked]>; Alina D'Souza <[email-masked]>
>>>>>>> *Subject:* Re: Return Request SKU GT-CH79348-19DG / Chicco - Cuddle
>>>>>>> & Bubble – Dusty Green - Order No. 600849570
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> In addition, please see the attached invoice.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Joyce Alvarado*
>>>>>>>
>>>>>>> Customer Care Representative
>>>>>>>
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>>>  │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, 22 Jul 2020 at 09:21, Hyacinth Joyce <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The customer with the above-mentioned order purchased the below item
>>>>>>> in May and informed that she just opened the item in preparation for her
>>>>>>> delivery. The item has scratches and rust.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please see the below images for your reference.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> 600849570
>>>>>>>
>>>>>>> GT-CH79348-19DG
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=848183>
>>>>>>>
>>>>>>> Chicco - Cuddle & Bubble – Dusty Green
>>>>>>>
>>>>>>> 1
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kindly check and advise ASAP.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Joyce Alvarado*
>>>>>>>
>>>>>>> Customer Care Representative
>>>>>>>
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>>>  │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>
> --
>
>