Subject: Re: Return Request SKU GT-CH79348-19DG / Chicco - Cuddle & Bubble – Dusty Green - Order No. 600849570
From: "Alina D'Souza" <[email-masked]>
To: Denmark A <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Shady Elgendy <[email-masked]>, Naib Khan <[email-masked]>, Eugene Mugisa <[email-masked]>
Cc: customer care <[email-masked]>, Hyacinth Joyce <[email-masked]>
Date: Wed, 5 Aug 2020 16:43:34 +0400
List-Id: <ccteam.mumzworld.com>

Hi Shady,

Need your assistance this item is probably from our old stock and we do not
have a PO for this.

The item is taken in May and customer opened it now as she gave birth.
Please advise if we can accept the return.

DATE9-May-2020
DELIVERED DATE11-May-2020

600849570 GT-CH79348-19DG
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=848183> Chicco
- Cuddle & Bubble – Dusty Green
Regards,
Alina

On Wed, Aug 5, 2020 at 1:48 PM Alina D'Souza <[email-masked]> wrote:

> Hi Denmark,
>
> Was this from the damaged stock do we collect and replace it for the
> customer?
>
> Regards,
> Alina
>
> On Tue, Aug 4, 2020 at 5:43 PM Denmark A <[email-masked]> wrote:
>
>> Dear Alina,
>>
>> Regarding this we do not have Updated PO to proceed with the RMA.
>> Please ask ekta regarding this matter.
>>
>> Check the below PO
>>
>> Customer purchased : 9-May-2020
>>
>>
>> Regards,
>> Den mark
>>
>>
>>
>> On Tue, Aug 4, 2020 at 5:33 PM Alina D'Souza <[email-masked]> wrote:
>>
>>> Hi Denmark,
>>>
>>> Customer is about to give birth needs the replacement asap
>>>
>>> Please update CRA
>>>
>>> Regards,
>>> Alina
>>>
>>>
>>> On Thu, Jul 23, 2020 at 6:22 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Denmark,
>>>>
>>>> The customer called again, wants an urgent update as she is about to
>>>> give birth. She wants to know if she could have it or if she needs to buy
>>>> another one.
>>>>
>>>> Please assist with the RMA.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Wed, Jul 22, 2020 at 10:25 AM brands <[email-masked]> wrote:
>>>>
>>>>> Hi,
>>>>>
>>>>>
>>>>>
>>>>> Kindly send us the RMA so we can check.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Raymond Serrano
>>>>>
>>>>> Sales Associate
>>>>>
>>>>>
>>>>>
>>>>> T: +971 4 222 0799 <+97142220799> M: +971 54 306 6543 <+971543066543>
>>>>>
>>>>> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>>>>>
>>>>> A: Office 1805 Emirates NBD New Deira Building
>>>>>
>>>>> Baniyas Road, Deira, Dubai P.O. Box 6761
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>>> *Sent:* Wednesday, July 22, 2020 9:23 AM
>>>>> *To:* info <[email-masked]>; brands <[email-masked]>
>>>>> *Cc:* customer care <[email-masked]>; Afra Syed <
>>>>> [email-masked]>; Returns.fc <[email-masked]>; Denmark A
>>>>> <[email-masked]>; Alina D'Souza <[email-masked]>
>>>>> *Subject:* Re: Return Request SKU GT-CH79348-19DG / Chicco - Cuddle &
>>>>> Bubble – Dusty Green - Order No. 600849570
>>>>>
>>>>>
>>>>>
>>>>> Hi Team,
>>>>>
>>>>>
>>>>>
>>>>> In addition, please see the attached invoice.
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>>
>>>>> Customer Care Representative
>>>>>
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Wed, 22 Jul 2020 at 09:21, Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Team,
>>>>>
>>>>>
>>>>>
>>>>> The customer with the above-mentioned order purchased the below item
>>>>> in May and informed that she just opened the item in preparation for her
>>>>> delivery. The item has scratches and rust.
>>>>>
>>>>>
>>>>>
>>>>> Please see the below images for your reference.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> 600849570
>>>>>
>>>>> GT-CH79348-19DG
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=848183>
>>>>>
>>>>> Chicco - Cuddle & Bubble – Dusty Green
>>>>>
>>>>> 1
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Kindly check and advise ASAP.
>>>>>
>>>>>
>>>>>
>>>>> Thank you.
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>>
>>>>> Customer Care Representative
>>>>>
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>