Subject: Re: Master card Promo - Discount Issue
From: Dhanasekar Pandi <[email-masked]>
To: Sara Ahmed <[email-masked]>
Cc: [email-masked], Amr Abed <[email-masked]>, Ekta Jesswani <[email-masked]>, Laila Benali <[email-masked]>, Taqwa Ali <[email-masked]>, customer care <[email-masked]>
Date: Wed, 5 Aug 2020 15:02:24 +0400
List-Id: <ccteam.mumzworld.com>

Hi Sara,

Rules and conditions for Master Card discount

The category is not one of - Diapers/Diapers & Wipes, wipes, disposable
diapers, reusable diapers, swim diapers, Diapering Accessories, Baby food /
Formula / Beverages, Beverages, Vitamins, Baby Formula, Cereals,
Feeding/Snacks & Drinks/Snacks
Brand is not apple
Not applicable for Gift Certificate and sale (discount items) products

For customer - [email-masked]

Has two items in cart MD-517295 and MD-518002 both are sale items so the no
discounts are applied

Next Customer - [email-masked]

Three rules are applied to his active quote: 9144 -Sampling Jordan
Toothpaste, 9145- Sampling Pure Elements, 8642- Arla baby SAMPLING -
FOC-ESF-192013 and below are items in his cart

BNDL-MZ-BEE5-MIN-AKR-500200ZW02-AKR-500230AM01-AKR-500224AM01 - Bugaboo
Bee5 Mineral Complete Bundle
AKR-500200ZW02 - Bugaboo Bee5 Base+ Black
AKR-500230AM01 - Bugaboo Bee5 Style Set Complete Mineral Taupe
AKR-500224AM01- Bugaboo Bee5 Bassinet Complete Mineral Taupe
PA467-  Philips Avent Natural 2.0 Bottle Glass 120ml
AE-SNK 064 - NUK 2-in-1 Bottle Brush with Sponge
MD-235627 -  SkipHop - Moby & Friends Silicone Soap Sudsy - Blue

*Dhanasekar P*

e: [email-masked] <[email-masked]> │ w: www.mumzworld.com

a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, Aug 5, 2020 at 2:10 PM Sara Ahmed <[email-masked]> wrote:

> Hi Team,
>
> Adding Dhana to check the rules being applied for these customer email
> addresses/carts.
>
> Thanks
>
> On Wed, 5 Aug 2020 at 2:08 PM <[email-masked]> wrote:
>
>> Hi @Amr Abed <[email-masked]> and @Sara Ahmed
>> <[email-masked]>,
>>
>> What’s the next step here ?
>>
>>
>>
>>
>>
>>
>> Best Regards,
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* Laila Benali <[email-masked]>
>> *Sent:* Tuesday, August 4, 2020 1:41 PM
>> *To:* Ekta Jesswani <[email-masked]>
>> *Cc:* Taqwa Ali <[email-masked]>; Amr Abed <[email-masked]>;
>> Sara Ahmed <[email-masked]>; Radwa Ali <[email-masked]>;
>> customer care <[email-masked]>
>> *Subject:* Re: Master card Promo - Discount Issue
>>
>>
>>
>> Hi All,
>>
>>
>>
>> Yes confirming,  it's a 10% discount with a 75AED cap.
>>
>>
>>
>> Why is it not working?
>>
>>
>>
>>
>>
>>
>>
>>
>> On Tue, Aug 4, 2020 at 1:38 PM Ekta Jesswani <[email-masked]> wrote:
>>
>> Looping @Laila Benali <[email-masked]>
>>
>>
>>
>> Please advise the terms and conditions on the Mastercard 10% discount.
>>
>> Is there an AED 75 cap on the discount?
>>
>>
>>
>> Regards,
>>
>> Ekta
>>
>>
>>
>> On Tue, 4 Aug 2020 at 13:34, Taqwa Ali <[email-masked]> wrote:
>>
>> Dear Team
>>
>>
>>
>> This another CM facing same issue
>>
>>
>>
>> [email-masked]
>>
>>
>>
>> Regards
>>
>> Taqwa
>>
>>
>>
>> On Mon, Aug 3, 2020 at 11:27 AM <[email-masked]> wrote:
>>
>>
>>
>> Hi @Amr Abed <[email-masked]> and @Sara Ahmed
>> <[email-masked]>,
>>
>> Please advise as the promo for the MasterCard is not being properly added.
>>
>> The customer enters her Card details and no amount is deducted.
>>
>> The screen shot is attached.
>>
>> Customer’s email - [email-masked]
>>
>>
>>
>>
>> Best Regards,
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>>
>> --
>>
>> *Regards, *
>>
>>
>>
>> --
>
> *Sara Ahmed*
>
> Head of Technology
>
> e: [email-masked] <[email-masked]> │ w: www.mumzworld.com
>
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>