Subject: Re: 600822101 AWB: 4218727516 Partial Delivery << Reference ID: 60718449 >>
From: "ae.mumzworld via customer care" <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Aug 2020 12:43:50 +0200 (CEST)
List-Id: <ccteam.mumzworld.com>

Hi Magapito,

Good day.

This is a status update on the subject incident.

The investigation is still on going. We require images of the missing content/item & it's packaging.This will greatly assist with our searches.

Should you require any further assistance, please contact me directly. Best Regards, Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked] >> Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: 600822101 AWB: 4218727516 Partial Delivery << Reference ID: 60718449 >> >> Sent: 08/03/2020 10:53 >> >>
Hi Magapito,
 
Good day.
 
This is a follow up on the subject investigation.
 
We are pushing our concerned team, to conclude the investigation at the earliest. Please hold for the next update, latest by 05/08/2020.
 
We are experiencing some delays, due to the EID holidays at destion. 
 
I have escalated this request, in order to have it resolved at the earliest. Our sincere apologies for the inconvenience caused by this incident.
 
Should you require any further assistance, please contact me directly.Best Regards, Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked], [email-masked] >> Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: 600822101 AWB: 4218727516 Partial Delivery << Reference ID: 60718449 >> >> Sent: Thu, 16 Jul 2020 18:43:21 UTC+04:00 >> >>
Hi Team, >>Just a piece of additional information, as per the customer, the one box she received was delivered in May.  >>That is the first and last delivery she received. No other people living in their house except her husband and her. >>Thank youWarm Regards, >> Mary Anne Agapito >> Customer Care Representative >> p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE >>  >>  >> >> >>
On Thu, Jul 16, 2020 at 5:48 PM Eugene Mugisa <[email-masked]> wrote: >>+ @Hesham Hatem (DHL AE) @Vithal Moolya (DHL AE)
 
Can you look into this matter urgently please
 
Best,
Eugene.
 
From: Mary Anne Agapito <[email-masked]>  >> Sent: Thursday, July 16, 2020 2:55 PM >> To: ae.mumzworld <[email-masked]> >> Cc: Ronald Gaviola <[email-masked]>; Taqwa Ali <[email-masked]>; Naib Khan <[email-masked]>; customer care <[email-masked]>; lastmile <[email-masked]>; Maria Katrina Bautista <[email-masked]>; Uae Lastmile <[email-masked]>; KSA Lastmile <[email-masked]>; Eugene Mugisa <[email-masked]> >> Subject: Re: 600822101 AWB: 4218727516 Partial Delivery << Reference ID: 60718449 >>
 
Hi Team,
 
As per the customer, she called your office a couple of weeks ago to ask if it's lost and the help center confirmed to her that the remaining items are with you. The case is being handled by your management team in Riyadh but no one contacted her.
 
The item she only received was a bike that came from 1 box. The rest are missing.
 
 >> 600822101
AL-NC-SPEK6
Nutricook - Smart Pot Eko 9-in-1 Electric Pressure Cooker 6L
 >> 600822101
NGT-FCIN116701
Faber-Castell - Tri Grip Paint Brushes, Round, Pack of 7
 
 >> 600822101
PST-CY58-8165
Crayola 8 Window Markers
600822101
ANE-BCLSMCAVALLO-24
Disney - Spiderman Boys Clogs - Red_24
 
@Ronald Gaviola @Naib Khan  - please assist as well.
 
Thank you
Warm Regards,
 
Mary Anne Agapito >> Customer Care Representative >> p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE >>  >> [[:removedImage(_WRD0005.jpg):]]

On Tue, Jul 14, 2020 at 7:42 AM ae.mumzworld via customer care <[email-masked]> wrote:
Hi Ronald,
 
Good day.
 
As per invoice, it mentions 3 pieces. However, only two pieces were collected by the courier & delivered back in May.
 
1 piece delivered on : May 29th, via third party.
 
2 Piece delivered on : 28th June, received by : LAYAL.
 
Should you require any further assistance, please contact me directly.

Best Regards,
 
Khalid Khalfan
Key Account Advisor
 
DHL EXPRESS
P.O.Box 6252
Dubai
United Arab Emirates
2924114
 
[[:removedImage(image001.jpg):]]

 

>> Original Message ... >> From: [email-masked] >> To: [email-masked] >> Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: 600822101 AWB: 4218727516 Partial Delivery << Reference ID: 60718449 >> >> Sent: Mon, 13 Jul 2020 15:14:06 UTC+04:00 >> >>
Khalid,
 >>
3 packages were handed over to DHL as per the manifest.
 >>
 >>
[[:removedImage(image.png):]] >>
 >> 
 >> 
 >> 
 >> 
Regards,
Ronald
 >>
 >>
On Fri, Jul 10, 2020 at 12:41 AM ae.mumzworld via lastmile <[email-masked]> wrote: >>
Hi Taqwa,
 >>
Good day.
 >>
The complete shipment was already delivered, in June. 1 piece delivered via third part, 2nd piece delivered directly from our side, received by : LAYAL.
 >>
Should you require any further assistance, please contact me directly.
 
Best Regards,
 >>
Khalid Khalfan
Key Account Advisor
 >>
DHL EXPRESS
P.O.Box 6252
Dubai
United Arab Emirates
2924114
  >>
[[:removedImage(AEKAD_Time1591580709219.jpg):]] >>
  >>
 >>
 >>
 >>
 >>  >>
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked] >> Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: 600822101 AWB: 4218727516 Partial Delivery >> Sent: Wed, 08 Jul 2020 16:29:48 UTC+04:00 >> >>
Dear Team 
 >>
The called to follow up, she received only 1 package instead of 3
 >>
[[:removedImage(image.png):]] >>
 >>
[[:removedImage(image.png):]] >>
 
 >>
Regards
Taqwa 
 >>
On Sat, Jul 4, 2020 at 10:31 AM Naib Khan <[email-masked]> wrote: >>
DHL,
 >>
please delivered the missing box ASAP.customer upset
 >>
[[:removedImage(image.png):]] >>
 >>
Regards.
Naib
 >>
  >>
 
--  >> You received this message because you are subscribed to the Google Groups "lastmile" group. >> To unsubscribe from this group and stop receiving emails from it, send an email to [email-masked] ([email-masked]) . >> To view this discussion on the web visit https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/1114166998.21511.1594327264032%40czcholspc000160.prg-dc.dhl.com. >>