Subject: RE: Sales Order # 600919398 - ZGT-BN1G
From: <[email-masked]>
To: <[email-masked]>, <[email-masked]>, <[email-masked]>
Cc: "'Denmark A'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Mostafa saad'" <[email-masked]>, "'Abdalla Basabra'" <[email-masked]>, "'customer care'" <[email-masked]>
Date: Wed, 5 Aug 2020 14:09:37 +0400
List-Id: <ccteam.mumzworld.com>

Hi  <mailto:[email-masked]> @[email-masked] This is pending for a long time.

 <mailto:[email-masked]> @[email-masked] Can you please ensure someone picks up the item ?

 

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: [email-masked] <[email-masked]> 
Sent: Wednesday, August 5, 2020 1:43 PM
To: [email-masked]
Cc: Denmark A <[email-masked]>; [email-masked]; Returns.fc <[email-masked]>; Mostafa saad <[email-masked]>; Abdalla Basabra <[email-masked]>; customer care <[email-masked]>
Subject: Re: Sales Order # 600919398 - ZGT-BN1G

Dear team,

Still no one came to collect.

Regards,

Omar.

Zarabi General Trading LLC

City Business Center Garhoud views Building Al Garhoud Deira.

PO Box 171758 Dubai- UAE

Phone:+971 4 2010700.  FAX: +971 4 2945123

On 5 Aug 2020, at 1:38 PM, [email-masked] <mailto:[email-masked]>  wrote:

Hi  <mailto:[email-masked]> @[email-masked],

Please advise if this is picked up yet ?

 

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: [email-masked] <mailto:[email-masked]>  <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, August 3, 2020 11:22 AM
To: [email-masked] <mailto:[email-masked]> ; 'Denmark A' <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; 'Returns.fc' <[email-masked] <mailto:[email-masked]> >
Cc: 'Mostafa saad' <[email-masked] <mailto:[email-masked]> >; 'Abdalla Basabra' <[email-masked] <mailto:[email-masked]> >; 'customer care' <[email-masked] <mailto:[email-masked]> >
Subject: RE: Sales Order # 600919398 - ZGT-BN1G

Hi  <mailto:[email-masked]> @[email-masked]  <mailto:[email-masked]> @'Returns.fc',

Can you please confirm if this is done?

 

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: [email-masked] <mailto:[email-masked]>  <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, July 28, 2020 4:02 PM
To: [email-masked] <mailto:[email-masked]> ; 'Denmark A' <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> 
Cc: 'Mostafa saad' <[email-masked] <mailto:[email-masked]> >; 'Abdalla Basabra' <[email-masked] <mailto:[email-masked]> >; 'Returns.fc' <[email-masked] <mailto:[email-masked]> >; 'customer care' <[email-masked] <mailto:[email-masked]> >
Subject: RE: Sales Order # 600919398 - ZGT-BN1G

Hi  <mailto:[email-masked]> @[email-masked], 

Was this picked up and shipped yet ?

 

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: [email-masked] <mailto:[email-masked]>  <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, July 22, 2020 12:21 PM
To: [email-masked] <mailto:[email-masked]> ; 'Denmark A' <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> 
Cc: 'Mostafa saad' <[email-masked] <mailto:[email-masked]> >; 'Abdalla Basabra' <[email-masked] <mailto:[email-masked]> >; 'Returns.fc' <[email-masked] <mailto:[email-masked]> >; 'customer care' <[email-masked] <mailto:[email-masked]> >
Subject: RE: Sales Order # 600919398 - ZGT-BN1G

Hi  <mailto:[email-masked]> @[email-masked],

Please arrange for the pick ASAP.

 <mailto:[email-masked]> @[email-masked], Please accept our apologies about this confusion

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: [email-masked] <mailto:[email-masked]>  <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, July 22, 2020 11:58 AM
To: Denmark A <[email-masked] <mailto:[email-masked]> >
Cc: Radwa Ali <[email-masked] <mailto:[email-masked]> >; Mostafa saad <[email-masked] <mailto:[email-masked]> >; Abdalla Basabra <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >
Subject: Re: Sales Order # 600919398 - ZGT-BN1G

Gentleman, 

As explained before the part was collected long time back by your delivery and the interesting part is after a week he brought it back yesterday to our warehouse and said that no one wanted to receive from him. 

Please send the correct driver to collect and let him contact our guy +971 55 239 3796 Samiulah. Timing is from 9 to 1 pm.

Regards,

Omar.

Zarabi General Trading LLC

City Business Center Garhoud views Building Al Garhoud Deira.

PO Box 171758 Dubai- UAE

Phone:+971 4 2010700.  FAX: +971 4 2945123

 

On 22 Jul 2020, at 11:43 AM, Denmark A <[email-masked] <mailto:[email-masked]> > wrote:

Dear Radwa, 

Not yet received, in regards with collecting items from customer, please address it to the last mile department. 

Thank you. 

@Mostafa saad <mailto:[email-masked]>  FYI. 

Regards, 

Den mark 

On Wed, Jul 22, 2020 at 11:30 AM <[email-masked] <mailto:[email-masked]> > wrote:

Hi @Returns.fc,
Was this collected ?

Best Regards,
Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w: www.mumzworld.com <http://www.mumzworld.com> 
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

-----Original Message-----
From: [email-masked] <mailto:[email-masked]>  <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, July 15, 2020 10:11 AM
To: Radwa Ali <[email-masked] <mailto:[email-masked]> >
Cc: Returns.fc <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> ; customer care <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> 
Subject: Re: Sales Order # 600919398 - ZGT-BN1G

Hi Team,

Please note the part is giving to your delivery person who comes and collect the orders. Please follow with him.

Regards,

Abdalla.

Quoting Radwa Ali <[email-masked] <mailto:[email-masked]> >:

> Thank you Abdullah.
> @Returns.fc <[email-masked] <mailto:[email-masked]> >  Please pick up the piece.
> It should be reshipped to the below address:
> SHIP TOZilehuma Khan
> Downtown Burj Khalifa
> Vida Residence Downtown, Emaar Blvd
> 2708 Vida Residence Downtown
> Dubai
> United Arab Emirates Map
> SHIP AREADowntown Burj Khalifa
> SHIP PHONE971551033658
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>  <[email-masked] <mailto:[email-masked]> >  │ w:
> www.mumzworld.com <http://www.mumzworld.com> 
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 
> 500245, Dubai, UAE
>
>
> On Tue, Jul 14, 2020 at 2:41 PM Abdalla Basabra 
> <[email-masked] <mailto:[email-masked]> >
> wrote:
>
>> Hi team,
>> Noted, please can be collected from our warehouse.
>>
>> Best Regards,
>>
>> Abdalla Basabra.
>>
>> Zarabi General Trading LLC
>> City Business Center Garhoud views Building Al Garhoud Deira.
>> PO Box 171758 Dubai- UAE
>> Phone:+971 4 2010700.  FAX: +971 4 2945123
>> Mobile:+971 50 5518623
>>
>> On 14 Jul 2020, at 2:33 PM, Radwa Ali <[email-masked] <mailto:[email-masked]> > wrote:
>>
>> 
>> Hi All,
>>
>> Please check the sales order # above as the customer received it and 
>> its missing a piece.
>> We have attached the photos shared by the customer.
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>  <[email-masked] <mailto:[email-masked]> >  │ w:
>> www.mumzworld.com <http://www.mumzworld.com> 
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO 
>> Box 500245, Dubai, UAE
>>
>>

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