Subject: Re: Order # 100171095 /2990845653 << Reference ID: 63143330 >>
From: "ae.mumzworld via customer care" <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked]
Date: Wed, 5 Aug 2020 10:32:37 +0200 (CEST)
List-Id: <ccteam.mumzworld.com>

Hi Omar,

Good day.

The subject shipment was already returned back to MUMZWORLD.

It will have to be handedover once more, under a new waybill, with the correct consignee details mentioned.

Should you require any further assistance, please contact me directly. Best Regards, Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked] >> Cc: [email-masked], [email-masked] >> Subject: Re: Order # 100171095 /2990845653 << Reference ID: 63143330 >> >> Sent: Tue, 04 Aug 2020 16:00:49 UTC+02:00 >> >>
Dear DHL Team, >>Kindly check the below details as per your request :  >>Customer mentioned his name on our website Abu Sultan, and he verified that he is the same person on the passport Customer Full Name : فيصل بن عايد بن فرحان العنزيOrder No. #100171095Address : بترومين / حلس لترحيل البضائع >> Al Falah >> Jeddah, >> Saudi ArabiaPhone Number : +966558780331[[:removedImage(image.png):]] >> >>So please deliver the order to the customer and provide us with the new AWB, to inform the customer that the order will be re-shipped again to him asap. >>Thanks & Regards,Omar Khaled >>
On Tue, Aug 4, 2020 at 2:30 PM <[email-masked]> wrote: >>Hi Omar,
 >>
Good day.
 >>
The subject shipment was returned. A new waybill will have to be generated, in order to reship.
 >>
Please request the consignee to mention the correct name & details.
 >>
Should you require any further assistance, please contact me directly. Best Regards, >>Khalid KhalfanKey Account Advisor >>DHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114  >>
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>> Original Message ... >> From: [email-masked] >> To: [email-masked] >> Cc: [email-masked], [email-masked] >> Subject: Re: Order # 100171095 /2990845653 << Reference ID: 63143330 >> >> Sent: 08/03/2020 21:49 >> >>
Hi Omar,
  >>
Good day.
  >>
We are checking with our concerned team on the solution. I shall keep you posted, with their updates.
  >>
Should you require any further assistance, please contact me directly. Best Regards,  >>Khalid KhalfanKey Account Advisor >>DHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114  >>
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>> Original Message ... >> From: [email-masked] >> To: [email-masked] >> Cc: [email-masked], [email-masked] >> Subject: Re: Order # 100171095 /2990845653 << Reference ID: 63143330 >> >> Sent: Mon, 03 Aug 2020 09:57:46 UTC+02:00 >> >>
Dear Team, >>Kindly be informed that the name of (Abo Sultan) is a given nickname from the customer, and he is the same person in the passport ID.So please kindly we need to proceed further to deliver the order asap. >>Thanks & Regards,Omar Khaled >>
On Sun, Aug 2, 2020 at 10:55 AM <[email-masked]> wrote: >>Dear Omar, >>
 >>
Good Afternoon, >>
 >>
The Passport  copy you provided doesn’t match with the manifest name “ABU SULTAN”
 >> 
 >> 
 >> 
Should you require any further assistance, please contact me directly.  >>  >>  >>Best Regards, >>  >>Grace WanguiKey Account Advisor >>DHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924453  >>
[[:removedImage(AEKAD_Time1591580709219.jpg):]] >>
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>> Original Message ... >> From: [email-masked] >> To: [email-masked] >> Cc: [email-masked], [email-masked] >> Subject: Re: Order # 100171095 /2990845653 >> Sent: Sat, 01 Aug 2020 12:46:36 UTC+02:00 >> >>
Dear Team, >>Kindly we need an urgent update for this case, as per there is no movement regarding this shipment till today, and we need to deliver the order to the customer as soon as possible, and the customer sent us his passport so we can proceed further. >>So please check this case, so we can reply to the customer with a proper response. >>[[:removedImage(image.png):]] >> >>Thanks & Regards,Omar Khaled >>
On Sat, Aug 1, 2020 at 12:39 PM Amir Julkarnain <[email-masked]> wrote: >>+ @[email-masked]  >>On Wed, 29 Jul 2020 at 12:49, Taqwa Ali <[email-masked]> wrote: >>Dear Team >> >>Please assist, and arrange urgent delivery   >>Name : Faisal Ayed f Alenazi >>[[:removedImage(image.png):]] >> >>RegardTaqwa  >> >>--  >>Amir Hussain Julkarnain >> Junior Team Leader >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked] │ w: www.mumzworld.com >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE >>  >>  >> >>
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