Subject: Re: CANCEL AND DO NOT SHIP AWB: DHL 2990830802 || 200312126
From: Ronald Gaviola <[email-masked]>
To: Johannes Jade Pabeca <[email-masked]>, "ae.mumzworld" <[email-masked]>
Cc: "Returns.fc" <[email-masked]>, Customer Care Team <[email-masked]>, Samiya Sheikh <[email-masked]>, Radwa Ali <[email-masked]>
Date: Wed, 5 Aug 2020 12:09:04 +0400
List-Id: <ccteam.mumzworld.com>

+ae.mumzworld <[email-masked]> Khalid

Please update us here

Regards,
Ronald

On Mon, Aug 3, 2020 at 12:31 PM Ronald Gaviola <[email-masked]> wrote:

> +ae.mumzworld <[email-masked]> Khalid
>
> Please cancel and return the package to us.
>
> *AWB 2301161785*
>
>
>
>
> Regards,
> Ronald
>
>
> On Mon, Aug 3, 2020 at 12:23 PM Johannes Jade Pabeca <
> [email-masked]> wrote:
>
>> Hi Ronald and TEam,
>>
>> Pls confirm it this was returned back to FC.
>>
>> Do not dispatch anymore and just create CRA for refund purposes.
>>
>> Pls confirm asap.
>>
>> Thank you.
>>
>> On Tue, Jul 28, 2020 at 6:19 PM <[email-masked]> wrote:
>>
>>> Hi @Hesham Hatem (DHL AE) <[email-masked]> he lost his Id and
>>> would not be able to provide it.
>>>
>>> @'Ronald Gaviola' <[email-masked]> Please cancel the order ASAP.
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *From:* Hesham Hatem (DHL AE) <[email-masked]>
>>> *Sent:* Tuesday, July 28, 2020 6:18 PM
>>> *To:* [email-masked]; 'Johannes Jade Pabeca' <
>>> [email-masked]>; 'Ronald Gaviola' <[email-masked]>
>>> *Cc:* 'Customer Care Team' <[email-masked]>; 'Samiya Sheikh' <
>>> [email-masked]>
>>> *Subject:* RE: CANCEL AND DO NOT SHIP AWB: DHL 2990830802 || 200312126
>>>
>>>
>>>
>>> Dear Radwa,
>>>
>>>
>>>
>>> This one mostly will be held for ID  as the name is very common .
>>>
>>>
>>>
>>> My recommendation for such cases please capture first , middle and last
>>> name at least for the receiver and then it should move smoothly.
>>>
>>>
>>>
>>> e.g. Mohammed Ibrahim Mohammed  or Mohammed Mohammed Al Harithy
>>>
>>>
>>>
>>> Regards,
>>>
>>> *Hesham* *Hatem*
>>> Major Accounts Manager
>>>
>>> DHL EXPRESS
>>> P.O.Box 6252
>>> Dubai
>>> United Arab Emirates
>>>
>>> Phone: +971 4 2924858
>>> Mobile: +971 50 1898588
>>>
>>> <http://hcoronavirus.dhl>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* [email-masked] [mailto:[email-masked]
>>> <[email-masked]>]
>>> *Sent:* 28 July 2020 18:08
>>> *To:* 'Johannes Jade Pabeca' <[email-masked]>; Hesham Hatem
>>> (DHL AE) <[email-masked]>; 'Ronald Gaviola' <[email-masked]>
>>> *Cc:* 'Customer Care Team' <[email-masked]>; 'Samiya Sheikh' <
>>> [email-masked]>
>>> *Subject:* RE: CANCEL AND DO NOT SHIP AWB: DHL 2990830802 || 200312126
>>>
>>>
>>>
>>> Hi @Hesham Hatem (DHL AE) <[email-masked]>,
>>>
>>> This order # has a new tracking # 2301161785 . Please advise if this
>>> will be delivered with no ID or do we need the ID ?
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *From:* Johannes Jade Pabeca <[email-masked]>
>>> *Sent:* Tuesday, July 28, 2020 9:54 AM
>>> *To:* Hesham Hatem (DHL AE) <[email-masked]>; Ronald Gaviola <
>>> [email-masked]>
>>> *Cc:* Customer Care Team <[email-masked]>; Samiya Sheikh <
>>> [email-masked]>
>>> *Subject:* Re: CANCEL AND DO NOT SHIP AWB: DHL 2990830802 || 200312126
>>>
>>>
>>>
>>> Thank you for Hesham.
>>>
>>>
>>>
>>> @Ronald Gaviola <[email-masked]> , pls confirm and advise who
>>> will create the CRA for refund purposes.
>>>
>>>
>>>
>>> BR
>>>
>>>
>>>
>>> On Tue, Jul 28, 2020 at 9:37 AM Hesham Hatem (DHL AE) <
>>> [email-masked]> wrote:
>>>
>>> Hello,
>>>
>>>
>>>
>>> Already returned yesterday under waybill # 2656367416
>>>
>>>
>>>
>>> Regards,
>>>
>>> *Hesham* *Hatem*
>>> Major Accounts Manager
>>>
>>> DHL EXPRESS
>>> P.O.Box 6252
>>> Dubai
>>> United Arab Emirates
>>>
>>> Phone: +971 4 2924858
>>> Mobile: +971 50 1898588
>>>
>>> <http://hcoronavirus.dhl/>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Johannes Jade Pabeca [mailto:[email-masked]]
>>> *Sent:* 28 July 2020 09:19
>>> *To:* Ronald Gaviola <[email-masked]>; Hesham Hatem (DHL AE) <
>>> [email-masked]>; ae.mumzworld <[email-masked]>
>>> *Cc:* Customer Care Team <[email-masked]>; Samiya Sheikh <
>>> [email-masked]>
>>> *Subject:* Re: CANCEL AND DO NOT SHIP AWB: DHL 2990830802 || 200312126
>>>
>>>
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Any update?
>>>
>>>
>>>
>>> BR
>>>
>>>
>>>
>>> On Sun, Jul 26, 2020 at 8:47 AM Johannes Jade Pabeca <
>>> [email-masked]> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Any update?
>>>
>>>
>>>
>>> BR
>>>
>>>
>>>
>>> On Wed, Jul 22, 2020 at 2:33 PM Ronald Gaviola <[email-masked]>
>>> wrote:
>>>
>>> +ae.mumzworld <[email-masked]> +Hesham Hatem (DHL AE)
>>> <[email-masked]>
>>>
>>>
>>>
>>> Please cancel the shipment and RTS.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Jul 22, 2020 at 12:37 PM Johannes Jade Pabeca <
>>> [email-masked]> wrote:
>>>
>>> Hi Ronald pls advise if this is still with us or still with DHL?
>>>
>>>
>>>
>>> Br
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Jul 21, 2020 at 11:45 AM Johannes Jade Pabeca <
>>> [email-masked]> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Pls cancel and create CRA for refund
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>> --
>>>
>>> *Johannes Jade *
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *Johannes Jade *
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *Johannes Jade *
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *Johannes Jade *
>>>
>>>
>>>
>>>
>>> CONFIDENTIALITY NOTICE: This message is from DHL and may contain
>>> confidential business information. It is intended solely for the use of the
>>> individual to whom it is addressed. If you are not the intended recipient
>>> please contact the sender and delete this message and any attachment from
>>> your system. Unauthorized publication, use, dissemination, forwarding,
>>> printing or copying of this E-Mail and its attachments is strictly
>>> prohibited.
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *Johannes Jade *
>>>
>>>
>>>
>>>
>>> CONFIDENTIALITY NOTICE: This message is from DHL and may contain
>>> confidential business information. It is intended solely for the use of the
>>> individual to whom it is addressed. If you are not the intended recipient
>>> please contact the sender and delete this message and any attachment from
>>> your system. Unauthorized publication, use, dissemination, forwarding,
>>> printing or copying of this E-Mail and its attachments is strictly
>>> prohibited.
>>>
>>
>>
>> --
>> *Johannes Jade *
>>
>>