Subject: Re: Tommee Tippee Quick Cook Baby Food Steamer Blender-White
From: Michaela Manibo <[email-masked]>
To: Ashley Fernandes <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, customer care <[email-masked]>, Abigail Nicole Capinpin <[email-masked]>, RP Singh TrucareFzc <[email-masked]>, Avinash TrucareFzc <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Wed, 5 Aug 2020 09:52:25 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

@Ekta and @Amir,

Please advise how to proceed. Do we need to create a new SO for the spare
part (FOC) for shipping purpose?

Thanks

On Wed, Jul 29, 2020 at 2:42 PM Ashley Fernandes <[email-masked]>
wrote:

> ++ @Ekta Jesswani <[email-masked]>
>
> Dear Ekta,
>
> Good Day!
>
> Please advise how to proceed. Do we need to create a new SO for the spare
> part (FOC) for shipping purpose?
>
> Thanks and Regards,
>
> *Ashley Fernandes*
>
> Logistics Executive
>
>
> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
> mumzworld.com
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
> On Wed, Jul 29, 2020 at 2:37 PM Ashley Fernandes <[email-masked]>
> wrote:
>
>> Thank you so much Mr. RP for your kind gesture, well appreciated!
>> Hopefully, we'll convert her into a MW customer 🤞
>>
>> @Denmark A <[email-masked]> : Are we able to ship the spare part
>> to this customer without any reference SO# as the customer is not a
>> Mumzworld customer?
>>
>> @Michaela Manibo <[email-masked]> : Please provide the
>> complete shipping address for the delivery once Denmark confirms.
>>
>> Thanks and Regards,
>>
>> *Ashley Fernandes*
>>
>> Logistics Executive
>>
>>
>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>> mumzworld.com
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>> On Wed, Jul 29, 2020 at 12:22 PM RP Singh TrucareFzc <
>> [email-masked]> wrote:
>>
>>> Hi Michaela,
>>>
>>>
>>>
>>> It's fine. We will give free of cost to customer. I hope the customer
>>> becomes a Mumzworld customer forever.
>>>
>>>
>>>
>>> You will get the spare part tomorrow.
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>> *R.P.Singh*
>>>
>>> *Sales Manager*
>>>
>>>
>>> *Trucare FZC*
>>>
>>> *1J/12-1,Hamriyah free zone,*
>>>
>>> *PO Box 42106,Sharjah (UAE)*
>>>
>>> *Tel: +971 6 5263945   Fax: +971 6 5263946*
>>>
>>> *Mob : 055-4745256 *
>>>
>>> [email-masked]* <[email-masked]>
>>>
>>> *www.trucare.co* <http://www.trucare.co>
>>>
>>>
>>>
>>> *From:* Michaela Manibo [mailto:[email-masked]]
>>> *Sent:* Wednesday, July 29, 2020 12:04 PM
>>> *To:* RP Singh TrucareFzc <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Avinash TrucareFzc <
>>> [email-masked]>; Denmark A <[email-masked]>; Ashley
>>> Fernandes <[email-masked]>
>>> *Subject:* Re: Tommee Tippee Quick Cook Baby Food Steamer Blender-White
>>>
>>>
>>>
>>> Hi Rp,
>>>
>>> The customer did not buy it from us but he is interested in buying the
>>> blade.
>>>
>>> Please advise the cost of it.
>>>
>>> @Ashley Fernandes <[email-masked]> please advise how we can help
>>> the customer purchase it
>>>
>>> Thanks
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Jul 29, 2020 at 9:59 AM RP Singh TrucareFzc <
>>> [email-masked]> wrote:
>>>
>>> Hi Michaela,
>>>
>>>
>>>
>>> I will arrange to send a jar ( FOC) to your warehouse, they will receive
>>> it tomorrow.
>>>
>>> It will be handed over to Denmark. Please suggest if there is any case #
>>> for this complaint which we will mention on the spare part.
>>>
>>>
>>>
>>> Waiting to hear from you.
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>>
>>>
>>>
>>> *R.P.Singh*
>>>
>>> *Sales Manager*
>>>
>>>
>>> *Trucare FZC*
>>>
>>> *1J/12-1,Hamriyah free zone,*
>>>
>>> *PO Box 42106,Sharjah (UAE)*
>>>
>>> *Tel: +971 6 5263945   Fax: +971 6 5263946*
>>>
>>> *Mob : 055-4745256 *
>>>
>>> [email-masked]* <[email-masked]>
>>>
>>> *www.trucare.co* <http://www.trucare.co>
>>>
>>>
>>>
>>> *From:* Michaela Manibo [mailto:[email-masked]]
>>> *Sent:* Wednesday, July 29, 2020 9:36 AM
>>> *To:* RP Singh TrucareFzc <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Avinash TrucareFzc <
>>> [email-masked]>
>>> *Subject:* Re: Tommee Tippee Quick Cook Baby Food Steamer Blender-White
>>>
>>>
>>>
>>> Hi,
>>>
>>> Good morning.  Thank you for your response.
>>>
>>> Yes, the customer is looking for the blade for this item.
>>>
>>> How can we have it purchased by the customer?
>>>
>>> Thanks
>>>
>>>
>>>
>>> On Sun, Jul 26, 2020 at 10:26 AM RP Singh TrucareFzc <
>>> [email-masked]> wrote:
>>>
>>> Hi Michaela,
>>>
>>>
>>>
>>> In reply to your mail, I have seen that you have sent picture of old
>>> Food and Steam Blender, which is discontinued.
>>>
>>>
>>>
>>> But we still have spare part for this item.
>>>
>>>
>>>
>>> Please confirm if your customer is looking for blade for this item ?
>>>
>>>
>>>
>>> Waiting to hear from you.
>>>
>>>
>>>
>>>
>>>
>>> *R.P.Singh*
>>>
>>> *Sales Manager*
>>>
>>>
>>> *Trucare FZC*
>>>
>>> *1J/12-1,Hamriyah free zone,*
>>>
>>> *PO Box 42106,Sharjah (UAE)*
>>>
>>> *Tel: +971 6 5263945   Fax: +971 6 5263946*
>>>
>>> *Mob : 055-4745256 *
>>>
>>> [email-masked]* <[email-masked]>
>>>
>>> *www.trucare.co* <http://www.trucare.co>
>>>
>>>
>>>
>>> *From:* Michaela Manibo [mailto:[email-masked]]
>>> *Sent:* Saturday, July 25, 2020 4:56 PM
>>> *To:* RP Singh TrucareFzc <[email-masked]>
>>> *Cc:* customer care <[email-masked]>
>>> *Subject:* Tommee Tippee Quick Cook Baby Food Steamer Blender-White
>>>
>>>
>>>
>>> Hi Team,
>>>
>>> Good afternoon.
>>>
>>> Please advise if we can offer spare parts for this item below. The
>>> customer needs the blade and the ceiling filler. If not, may we know where
>>> the customer can purchase it?
>>>
>>>
>>>
>>>
>>> Thank you.
>>>
>>>