Subject: Re: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip
From: "Alina D'Souza" <[email-masked]>
To: "Mari Ibasan (CW.Accounts)" <[email-masked]>, Simone van Geemen <[email-masked]>
Cc: Support <[email-masked]>, Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>, customer care <[email-masked]>, Account <[email-masked]>
Date: Wed, 5 Aug 2020 08:55:46 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mari,

Cant, we fix this as an exception for her, the customer has purchased
around 6 items from Cam

@Simone van Geemen <[email-masked]> need your assistance here can we
arrange fixing of the cot for the customer.

The customer delivered in July and since then due to complications was in
the hospital and wants us to repair

Regards,
Alina

On Tue, Aug 4, 2020 at 6:00 PM Mari Ibasan (CW.Accounts) <
[email-masked]> wrote:

> Sorry but its not now under our responsibility. Item has been delivered to
> your warehouse on 15 Apr 2020. It has been almost 3-4 months has passed.
>
>
>
> You can advised your customer to send to repair shop.
>
>
>
>
>
>
>
> *From:* Alina D'Souza <[email-masked]>
> *Sent:* Tuesday, August 4, 2020 5:54 PM
> *To:* Mari Ibasan (CW.Accounts) <[email-masked]>
> *Cc:* Support <[email-masked]>; Denmark A <
> [email-masked]>; Mohamed Magdy <[email-masked]>; customer
> care <[email-masked]>; Account <[email-masked]>
> *Subject:* Re: Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip
>
>
>
> Hi Mari,
>
>
>
> Po number - POMUMZ_DXB178973
>
>
>
> She is the same customer we had installed the wardrobe twice. Customer is
> very unhappy for the issues she had in the past as well as with the quality
> of the items.
>
>
>
> Customer does not want to exchange wants it to be fixed as the soonest as
> she recently delivered the baby and is on bed rest.
>
>
>
> Regards,
>
> Alina
>
>
>
>
>
> On Tue, Aug 4, 2020 at 5:31 PM Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
> PO number pls.
>
>
>
> *From:* Alina D'Souza <[email-masked]>
> *Sent:* Tuesday, August 4, 2020 4:52 PM
> *To:* Support <[email-masked]>; Mari Ibasan (CW.Accounts) <
> [email-masked]>; Denmark A <[email-masked]>; Mohamed Magdy <
> [email-masked]>
> *Cc:* customer care <[email-masked]>
> *Subject:* Cam - Cot Set 3pcs - Grey BK-G280 600807389 vip
>
>
>
> Hi Team,
>
>
>
> Customer just delivered a baby 3 weeks ago and while assembling found
> out that the bed is broken
>
>
>
> Order placed -  12th April
>
> Delivered - 13th May
>
>
>
> Please advise if we can assist the customer's complaint
>
>
>
>
>
>
> 600807389
>
> BK-G280
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=857109>
>
> Cam - Cot Set 3pcs - Grey
>
>
>
>
>
> +
>
>
>
>
>
> Regards,
>
> Alina
>
>
>
>
>
>