Subject: Re: Missing Items 600732801
From: Ekta Jesswani <[email-masked]>
To: Denmark A <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Angeli Fontillas <[email-masked]>, Afra Syed <[email-masked]>, Mohit Caleb <[email-masked]>, Anas nazzal <[email-masked]>, "Outbound.fc" <[email-masked]>, Vipin Raj <[email-masked]>, Mostafa Said <[email-masked]>, Syed Yakoob <[email-masked]>, customer care <[email-masked]>, Amir Julkarnain <[email-masked]>, Mohamed Magdy <[email-masked]>, Ashish Nair <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Tue, 4 Aug 2020 19:51:26 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

The item received by the customer was damaged and we offered her the
replacement.
Since we are unable to sell the item any longer due to the damage, the item
should be received in damaged location

Moreover, this is not for me to decide or approve.

@Mohamed Magdy <[email-masked]>  Please advise.

Thanks

Regards,
Ekta

On Tue, 4 Aug 2020 at 14:41, Denmark A <[email-masked]> wrote:

>
> Dear Ekta and Team,
>
> Good Day!
>
> Above SO was received in WH last 07/22/2020 old item *MW-DMG-LGSF-FN001E *which
> we can received only as damage item, item was replaced with another
> SO#600930315 new item communicated by the CS Team.
>
>
> @Ekta Jesswani <[email-masked]>  please advise in regards to the
> pending CRA_AR_RE13600 from 600732801 to proceed.
>
> Best Regards,
>
> Michael R.
>
> On Mon, Jul 20, 2020 at 12:54 PM Ashish Nair <[email-masked]> wrote:
>
>> Hi Team,
>>
>> Please be informed that as of now we dont have stock of this item in
>> Returns or damage.
>>
>> NS & LFS stock as of today is 0 qty.
>>
>>
>> Regards,
>>
>> *Ashish.S.Nair*
>> Inventory Controller
>>
>>
>> *E* [email-masked]
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
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>>
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>>
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>>
>> On Mon, Jul 20, 2020 at 12:45 PM Angeli Fontillas <[email-masked]>
>> wrote:
>>
>>> Hello Team,
>>>
>>> Can we check if the part can be taken from the returned piece or old
>>> stock for this if we have?
>>>
>>> Please advise as we need to update the customer today.
>>>
>>> Thank you.
>>>
>>>
>>>
>>> On Mon, 20 Jul 2020 at 11:45, Angeli Fontillas <[email-masked]>
>>> wrote:
>>>
>>>> Hello Afra/ Ekta,
>>>>
>>>> Kindly advise on this please, the missing part was not found as
>>>> confirmed by the warehouse team and the item was discounted and it's now in
>>>> original price.
>>>>
>>>> https://www.mumzworld.com/en/snuzpod-3-3-in-1-bedside-crib-natural
>>>>
>>>>
>>>> Customer needs a replacement or a refund.
>>>>
>>>> Please advise.
>>>>
>>>> Thank you.
>>>>
>>>> On Mon, 20 Jul 2020 at 11:35, Angeli Fontillas <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Team,
>>>>>
>>>>> May we have an update on this please?
>>>>>
>>>>> Customer is following up and needs the item urgently as she will be
>>>>> ibing birth anytime soon
>>>>>
>>>>> Please advise.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> On Sun, 19 Jul 2020 at 09:15, Ashish Nair <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Mohit,
>>>>>>
>>>>>> Please be informed that the missing parts was not found &  subject
>>>>>> sku is an *discounted item.*
>>>>>>
>>>>>> *Regards,*
>>>>>>
>>>>>> *Ashish.S.Nair*
>>>>>> Inventory Controller
>>>>>>
>>>>>>
>>>>>> *E* [email-masked]
>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE
>>>>>>
>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>> <https://twitter.com/mumzworld>
>>>>>>
>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>
>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>
>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>> Please consider the environment before printing this e-mail.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, Jul 19, 2020 at 9:09 AM Mohit Caleb <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> +Ashish Nair <[email-masked]>
>>>>>>>
>>>>>>> Kindly support for checking missing parts
>>>>>>> ᐧ
>>>>>>>
>>>>>>> On Sat, Jul 18, 2020 at 6:18 PM Anas nazzal <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear Team,
>>>>>>>>
>>>>>>>> KIndly assist with the below customer as he keeps calling to follow
>>>>>>>> up.
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>> Anas Nazzal
>>>>>>>>
>>>>>>>> On Sat, Jul 18, 2020 at 9:00 AM Afra Syed <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Mostafa and Mohit,
>>>>>>>>>
>>>>>>>>> As i can see that this item is our product.
>>>>>>>>> Could you please check on this.
>>>>>>>>>
>>>>>>>>> Let me also check with the buyer from my end on this.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Fri, 17 Jul 2020 at 16:42, Anas nazzal <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Dear Team,
>>>>>>>>>> The below customer complained that  there is a piece with wrong
>>>>>>>>>> size that needs to be replaced in SnuzPod 2 - 3-in-1 Bedside
>>>>>>>>>> Crib with Mattress - Natural
>>>>>>>>>>
>>>>>>>>>> Order Number   600732801
>>>>>>>>>> SKU                    MW-DMG-LGSF-FN001E
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>
>>>>>
>>>>> --
>>>>> *Regards,*
>>>>>
>>>>> *Angeli Fontillas*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>> *Regards,*
>>>>
>>>> *Angeli Fontillas*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>
>>>
>>> --
>>> *Regards,*
>>>
>>> *Angeli Fontillas*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>

-- 
*Regards, *