Subject: Re: 600927352_2 - UPDATE
From: Angeli Fontillas <[email-masked]>
To: Road Rider Customer Support <[email-masked]>, Muhammad Ayoub <[email-masked]>, Naib Khan <[email-masked]>, Ekta Jesswani <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Uae Lastmile <[email-masked]>, Anas nazzal <[email-masked]>, Sagar Khawani <[email-masked]>
Date: Tue, 4 Aug 2020 18:08:53 +0400
List-Id: <ccteam.mumzworld.com>

Hello All,

Since we did not get any response on this, we have placed a new order
approved by Ekta, new *SO 600944356* total amount of  *306.02aed* as
customer can no longer wait and urgently need the items.

Please check and confirm if this is a lost shipment from the courier.

Thank you.

On Tue, 4 Aug 2020 at 17:09, Anas nazzal <[email-masked]> wrote:

> Dear Eugene,,
>
> Your kind support is highly required, as the customer confirmed that no
> delivery has been done so far.
>
>
> Best regards,
> Anas Nazzal
>
> On Tue, Aug 4, 2020 at 4:31 PM Naib Khan <[email-masked]> wrote:
>
>> +Muhammad Ayoub <[email-masked]>  Any update on this?
>>
>> Regards.
>> Naib
>>
>>
>> On Tue, 4 Aug 2020 at 15:26, Anas nazzal <[email-masked]> wrote:
>>
>>> Dear Team,
>>>
>>> Kindly assist with the below customer as he keeps calling to follow up.
>>>
>>> Best Regards,
>>> Anas Nazzal
>>>
>>> On Tue, Aug 4, 2020 at 12:29 PM Angeli Fontillas <[email-masked]>
>>> wrote:
>>>
>>>> Hello Team,
>>>>
>>>> May we have an update on this please?
>>>>
>>>> Customer is on the line and wants it to be sorted out now.
>>>>
>>>> Please advise.
>>>>
>>>> Thank you.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, 3 Aug 2020 at 18:43, Mary Anne Agapito <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> The customer called in still interested in this order.
>>>>>
>>>>> Where is the shipment? The customer doesn't want to cancel the order,
>>>>> she is still interested.
>>>>>
>>>>> Please deliver tomorrow without fail.
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jul 30, 2020 at 10:16 AM Michaela Manibo <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Team,
>>>>>>
>>>>>> We need an update on this order ASAP please?  Customer is so
>>>>>> frustrated with this ongoing issue.  Please advise where this order is now.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Jul 29, 2020 at 2:59 PM Michaela Manibo <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> @Uae Lastmile <[email-masked]>
>>>>>>>
>>>>>>> As per the courier, they don't have the order. Can you check this
>>>>>>> ASAP please?
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Jul 29, 2020 at 2:28 PM Michaela Manibo <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Road Rider team,
>>>>>>>>
>>>>>>>> Please update us on the whereabouts of this order as we need to
>>>>>>>> communicate it to the customer immediately. I called earlier and was asked
>>>>>>>> to call back now I can't reach anyone on 0547016546
>>>>>>>>
>>>>>>>> This was raised for a week now and still no update.
>>>>>>>>
>>>>>>>> Please advise.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>
>>>> --
>>>> *Regards,*
>>>>
>>>> *Angeli Fontillas*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>

-- 
*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE