Subject: RE: Missing part ll Order 100162904_1 ll Babytrend Reis Stroller + Infant Car Seat + Carrycot, Beige - BK-MS930062+KS58015
From: "Mari Ibasan \(CW.Accounts\)" <[email-masked]>
To: "'Maria Katrina Bautista'" <[email-masked]>
Cc: <[email-masked]>, "'customer care'" <[email-masked]>, "'Karthik Sankar'" <[email-masked]>, "'Account'" <[email-masked]>
Date: Tue, 4 Aug 2020 17:47:35 +0400
List-Id: <ccteam.mumzworld.com>

Is it possible if we can collect directly your customer and assist via phone call?

 

From: Maria Katrina Bautista <[email-masked]> 
Sent: Tuesday, August 4, 2020 5:41 PM
To: Mari Ibasan (CW.Accounts) <[email-masked]>
Cc: [email-masked]; customer care <[email-masked]>; Karthik Sankar <[email-masked]>
Subject: Re: Missing part ll Order 100162904_1 ll Babytrend Reis Stroller + Infant Car Seat + Carrycot, Beige - BK-MS930062+KS58015

Hello team,

Any update on this?

Can you please provide a complete instructions on how to assemble the item.

Please assist.

Thank you

On Thu, 16 Jul 2020 at 12:03, Maria Katrina Bautista <[email-masked] <mailto:[email-masked]> > wrote:

Dear Mari,

Can you please provide a complete instructions on how to assemble the item.

Please assist.

Thank you

On Wed, 15 Jul 2020 at 22:56, Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

We do not have the video.

From: Maria Katrina Bautista <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, July 14, 2020 5:04 PM
To: Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >
Cc: [email-masked] <mailto:[email-masked]> ; customer care <[email-masked] <mailto:[email-masked]> >; Karthik Sankar <[email-masked] <mailto:[email-masked]> >
Subject: Re: Missing part ll Order 100162904_1 ll Babytrend Reis Stroller + Infant Car Seat + Carrycot, Beige - BK-MS930062+KS58015

Dear Mari,

POMUMZ_DXB217017 

The customer is located in KSA. Do you have a video on how to install the item properly?

Please assist.

Thank you

 

On Tue, 14 Jul 2020 at 20:12, Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> > wrote:

I believe the item got installed incorrectly. Kindly provide PO number and customer location pls

From: Maria Katrina Bautista <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, July 14, 2020 3:47 PM
To: [email-masked] <mailto:[email-masked]> ; Mari Ibasan (CW.Accounts) <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Karthik Sankar <[email-masked] <mailto:[email-masked]> >
Subject: Missing part ll Order 100162904_1 ll Babytrend Reis Stroller + Infant Car Seat + Carrycot, Beige - BK-MS930062+KS58015

Hello team,

the customer received the item below with missing parts. Please see below: (image sent by the customer)

 

Please assist.

Thank you