Subject: Re: Order #700238652 // MMZT-040.0019 // Medela Swing Maxi Double Breastpump // Defective
From: Denmark A <[email-masked]>
To: Radwa Ali <[email-masked]>, Naib Khan <[email-masked]>
Cc: Mummazone Medical Equipment <[email-masked]>, Riyas Abdul Rahim <[email-masked]>, Michaela Manibo <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Yaseen Shaqra <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Tue, 4 Aug 2020 17:21:35 +0400
List-Id: <ccteam.mumzworld.com>

Dear Radwa,

Repaired item will be dispatch today 04/08/2020

@Naib Khan <[email-masked]> Please assist to reship a package to the
below address.

Regards,
Den mark

On Tue, Aug 4, 2020 at 5:17 PM Denmark A <[email-masked]> wrote:

> Dear Radwa,
>
> Please be informed that the repaired item was received and advised.
>
> Regards,
> Den mark
>
>
> On Mon, Aug 3, 2020 at 11:58 AM Denmark A <[email-masked]> wrote:
>
>> Dear Radwa,
>>
>> Dispatch to the vendor today.
>>
>> Regards,
>> Den mark
>>
>> On Mon, Aug 3, 2020 at 11:46 AM <[email-masked]> wrote:
>>
>>> Hi @Denmark A <[email-masked]>,
>>>
>>> Was this shipped to the tech team?
>>>
>>> Customer wants an exception for refund if possible.
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *From:* [email-masked] <[email-masked]> *On Behalf Of *Mummazone
>>> Medical Equipment
>>> *Sent:* Wednesday, July 29, 2020 3:15 PM
>>> *To:* Denmark A <[email-masked]>; Riyas Abdul Rahim <
>>> [email-masked]>
>>> *Cc:* Michaela Manibo <[email-masked]>; customer care <
>>> [email-masked]>; Returns.fc <[email-masked]>; Alina
>>> D'Souza <[email-masked]>; Yaseen Shaqra <[email-masked]>;
>>> Abdelmohsen basha <[email-masked]>
>>> *Subject:* RE: Order #700238652 // MMZT-040.0019 // Medela Swing Maxi
>>> Double Breastpump // Defective
>>>
>>>
>>>
>>> Dear Denmark ,
>>>
>>>
>>>
>>> Please send the pump to us and the technical team will check . We will
>>> get in touch with the customer also for assistance .
>>>
>>>
>>>
>>> Warm Regards
>>>
>>>
>>>
>>> *Maria Arif*
>>>
>>>
>>>
>>>
>>>
>>> *Office 1. Schon Business Park-DIP 1*
>>>
>>> Dubai - UAE
>>>
>>> Office  +971 (04)  298 4130
>>>
>>> Mobile +971 (52)   536 8280
>>>
>>> [email-masked] <[email-masked]>*
>>>
>>> www.mummazone.com
>>>
>>>
>>> Let’s connect     <https://twitter.com/mummazoneonline>
>>> <https://www.facebook.com/mummazoneonline/>
>>> <https://www.instagram.com/mummazoneonline/>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Wednesday, July 29, 2020 3:11 PM
>>> *To:* Mummazone Medical Equipment <[email-masked]>; Riyas Abdul
>>> Rahim <[email-masked]>
>>> *Cc:* Michaela Manibo <[email-masked]>; customer care <
>>> [email-masked]>; Returns.fc <[email-masked]>; Alina
>>> D'Souza <[email-masked]>; Yaseen Shaqra <[email-masked]>;
>>> Abdelmohsen basha <[email-masked]>
>>> *Subject:* Re: Order #700238652 // MMZT-040.0019 // Medela Swing Maxi
>>> Double Breastpump // Defective
>>>
>>>
>>>
>>> Dear Mummazone and Riyas,
>>>
>>>
>>>
>>> Please be informed  that the customer again is facing an issue for the
>>> second time around regarding the item.
>>>
>>>
>>>
>>>
>>> Below the customer's information.
>>>
>>>
>>>
>>> Name: shaima almarzooqi
>>>
>>> PH#: +971501133288
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Sun, Jul 19, 2020 at 9:32 AM Abdelmohsen basha <[email-masked]>
>>> wrote:
>>>
>>> Dear All,
>>>
>>>
>>>
>>> Below the customer's information.
>>>
>>>
>>>
>>> Name: shaima almarzooqi
>>>
>>> PH#: +971501133288
>>>
>>>
>>>
>>> Thanks
>>>
>>>
>>>
>>> On Sun, 19 Jul 2020 at 09:29, Mummazone Medical Equipment <
>>> [email-masked]> wrote:
>>>
>>> Dear Mumzworld ,
>>>
>>>
>>>
>>> We make sure all the products are properly packed and sent back by the
>>> technical team and then the quality team .
>>>
>>> But still if the customer facing issues with the pump , please send the
>>> pump along with the parts , we don’t require bottles . Please also send
>>> the customer number so the technical team can call and assist the customer .
>>>
>>> The technical team will check and we will update accordingly .
>>>
>>>
>>>
>>>
>>>
>>> Warm Regards
>>>
>>>
>>>
>>> *Maria Arif*
>>>
>>>
>>>
>>>
>>>
>>> *Office 1. Schon Business Park-DIP 1*
>>>
>>> Dubai - UAE
>>>
>>> Office  +971 (04)  298 4130
>>>
>>> Mobile +971 (52)   536 8280
>>>
>>> [email-masked] <[email-masked]>*
>>>
>>> www.mummazone.com
>>>
>>>
>>> Let’s connect     <https://twitter.com/mummazoneonline>
>>> <https://www.facebook.com/mummazoneonline/>
>>> <https://www.instagram.com/mummazoneonline/>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Michaela Manibo <[email-masked]>
>>> *Sent:* Saturday, July 18, 2020 6:53 PM
>>> *To:* Denmark A <[email-masked]>
>>> *Cc:* Mummazone Medical Equipment <[email-masked]>; Riyas Abdul
>>> Rahim <[email-masked]>; customer care <[email-masked]>;
>>> Returns.fc <[email-masked]>; Alina D'Souza <
>>> [email-masked]>; Abdelmohsen basha <[email-masked]>; Yaseen
>>> Shaqra <[email-masked]>
>>> *Subject:* Re: Order #700238652 // MMZT-040.0019 // Medela Swing Maxi
>>> Double Breastpump // Defective
>>>
>>>
>>>
>>> Team,
>>>
>>> Customer is again complaining about the item. She sent two bottles and
>>> only got one which is still not working - which also looks old and used.
>>>
>>> Please assist on this.
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Jul 14, 2020 at 3:47 PM Denmark A <[email-masked]> wrote:
>>>
>>> Dear Mummazone,
>>>
>>>
>>>
>>> Repaired item received thank you.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Mon, Jul 13, 2020 at 12:57 PM Denmark A <[email-masked]>
>>> wrote:
>>>
>>> Dear Mummazone,
>>>
>>>
>>>
>>> Thank you for the updates.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Mon, Jul 13, 2020 at 12:54 PM Mummazone Medical Equipment <
>>> [email-masked]> wrote:
>>>
>>> Dear Mumzworld Team ,
>>>
>>>
>>>
>>> We received the pump today back from the technical team , we will be
>>> sending back it with Mumzworld driver.
>>>
>>>
>>>
>>> Warm Regards
>>>
>>>
>>>
>>> *Maria Arif*
>>>
>>>
>>>
>>>
>>>
>>> *Office 1. Schon Business Park-DIP 1*
>>>
>>> Dubai - UAE
>>>
>>> Office  +971 (04)  298 4130
>>>
>>> Mobile +971 (52)   536 8280
>>>
>>> [email-masked] <[email-masked]>*
>>>
>>> www.mummazone.com
>>>
>>>
>>> Let’s connect     <https://twitter.com/mummazoneonline>
>>> <https://www.facebook.com/mummazoneonline/>
>>> <https://www.instagram.com/mummazoneonline/>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Monday, July 13, 2020 12:52 PM
>>> *To:* Mummazone Medical Equipment <[email-masked]>; Riyas Abdul
>>> Rahim <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>> Abdelmohsen basha <[email-masked]>; Yaseen Shaqra <
>>> [email-masked]>
>>> *Subject:* Re: Order #700238652 // MMZT-040.0019 // Medela Swing Maxi
>>> Double Breastpump // Defective
>>>
>>>
>>>
>>> Dear Mummazone and Riyas,
>>>
>>>
>>>
>>> can we get an update on this as the customer is following up and needs
>>> the item urgently.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Jul 13, 2020 at 12:43 PM Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>> Hi Denmark
>>>
>>>
>>>
>>> Please update us up on the product, the customer is following up
>>>
>>>
>>>
>>> On Thu, Jul 9, 2020 at 9:17 AM Mummazone Medical Equipment <
>>> [email-masked]> wrote:
>>>
>>> Dear Denmark ,
>>>
>>>
>>>
>>> Please send the pump to us along with the inovice and the technical team
>>> will check .
>>>
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>>
>>>
>>> Maria Arif.
>>>
>>>
>>>
>>> *Office 1. Schon Business Park-DIP 1*
>>>
>>> Dubai – UAE
>>>
>>> Mobile +971 52 536 8280
>>>
>>> Office  +971 (04)  298 4130
>>>
>>> [email-masked] <[email-masked]>
>>>
>>> www.mummazone.com
>>>
>>>
>>>
>>> Let’s connect
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> ------------------------------
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Thursday, July 9, 2020 9:07 AM
>>> *To:* Amrinder <[email-masked]>; Mummazone Medical Equipment <
>>> [email-masked]>; [email-masked] <[email-masked]>; Riyas
>>> Abdul Rahim <[email-masked]>; [email-masked] <
>>> [email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>> Abdelmohsen basha <[email-masked]>
>>> *Subject:* Order #700238652 // MMZT-040.0019 // Medela Swing Maxi
>>> Double Breastpump // Defective
>>>
>>>
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation.
>>>
>>>
>>>
>>> Comments: This product does not suck the milk well and I have been
>>> suffering from it for a month. Until I try another milk extractor, do not
>>> confirm that this product does not release the milk well.
>>>
>>>
>>>
>>>
>>>
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Shaqra*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>