Subject: RE: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED
From: VERONICA MAMON <[email-masked]>
To: Abigail Nicole Capinpin <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Samran Iftikhar <[email-masked]>, Michael Rolle <[email-masked]>, Kenneth Nwaso <[email-masked]>, Abdelmohsen basha <[email-masked]>, Marla Joy Laurico <[email-masked]>, Jessa Garcia <[email-masked]>, Denmark A <[email-masked]>
Date: Tue, 4 Aug 2020 11:28:59 +0000
List-Id: <ccteam.mumzworld.com>

Dear Abigail,

We regret to inform you that we cannot give a warranty on this request.

Thanks and Regards,
Veronica Mamon
E-Commerce Specialist

BiggLoyalty General Trading LLC.
Sheikh Zayed Road,
Nassima Tower Floor 2,
Office Number: 204,
PO Box:9865 Dubai-UAE
Office  : +971 4 221 00 50 (UAE)
Mobile: +971 55 828 864 (UAE)
Web    : www.biggloyalty.com<http://www.biggloyalty.com/>
[BB]

From: Abigail Nicole Capinpin <[email-masked]>
Sent: Tuesday, August 4, 2020 9:34 AM
To: VERONICA MAMON <[email-masked]>; [email-masked]
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>; Michael Rolle <[email-masked]>; Kenneth Nwaso <[email-masked]>; Abdelmohsen basha <[email-masked]>; Marla Joy Laurico <[email-masked]>; Jessa Garcia <[email-masked]>; Denmark A <[email-masked]>
Subject: RE: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED

Hi Veronica,

As discussed last time, please confirm the warranty for the aforementioned order and advise whether you will fix or replace the item.

Looking forward to your feedback today.

Regards,
Abigail Capinpin
Buyer
P +971 4 433 9455
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 4, 2020 8:46 AM
To: Abigail Nicole Capinpin <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>; Marla Joy Laurico <[email-masked]<mailto:[email-masked]>>; Jessa Garcia <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED

Dear Abigail,

Good Day!

Do we have an update on this? thank you.

Regards,
Den mark

On Wed, Jul 29, 2020 at 5:24 PM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Abigail,

That is the only PO we have.

Regards,

On Wed, Jul 29, 2020 at 5:10 PM Abigail Nicole Capinpin <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Please double check the PO number against this sales order as I can see the customer placed an order last July 18th while your PO was raised last April 23rd.

Hi Veronica,

As discussed, please check the warranty period for the said item and if we can have a replacement then that would be great.

Regards,
Abigail Capinpin
Buyer
P +971 4 433 9455
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 29, 2020 5:02 PM
To: Abigail Nicole Capinpin <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED

+Abigail Nicole Capinpin<mailto:[email-masked]> Please assist .

Regards,

On Wed, Jul 29, 2020 at 4:59 PM VERONICA MAMON <[email-masked]<mailto:[email-masked]>> wrote:
Dear Denmark,

As mentioned earlier, this item was purchased on 23rd April.
We did not received any PO for this month on this item.

Thanks and Regards,
Veronica Mamon
E-Commerce Specialist

BiggLoyalty General Trading LLC.
Sheikh Zayed Road,
Nassima Tower Floor 2,
Office Number: 204,
PO Box:9865 Dubai-UAE
Office  : +971 4 221 00 50 (UAE)
Mobile: +971 55 828 864 (UAE)
Web    : www.biggloyalty.com<http://www.biggloyalty.com/>
[BB]

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 29, 2020 4:51 PM
To: VERONICA MAMON <[email-masked]<mailto:[email-masked]>>
Cc: LLOYD SEQUEIRA <[email-masked]<mailto:[email-masked]>>; Orders Biggloyalty <[email-masked]<mailto:[email-masked]>>; Aneesha Kodial <[email-masked]<mailto:[email-masked]>>; Damla Kavak <[email-masked]<mailto:[email-masked]>>; Stanley Mathews <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED

Dear VERONICA,

Do we have other options to assist the customer needs as this was purchased by them last 18th of July 2020.

Regards,
Den mark

On Wed, Jul 29, 2020 at 4:46 PM VERONICA MAMON <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

As per the attached PO this order was dispatched on 23rd April 2020.
It is over 3 months.

Thanks and Regards,
Veronica Mamon
E-Commerce Specialist

BiggLoyalty General Trading LLC.
Sheikh Zayed Road,
Nassima Tower Floor 2,
Office Number: 204,
PO Box:9865 Dubai-UAE
Office  : +971 4 221 00 50 (UAE)
Mobile: +971 55 828 864 (UAE)
Web    : www.biggloyalty.com<http://www.biggloyalty.com/>
[BB]

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 29, 2020 4:38 PM
To: VERONICA MAMON <[email-masked]<mailto:[email-masked]>>
Cc: LLOYD SEQUEIRA <[email-masked]<mailto:[email-masked]>>; Orders Biggloyalty <[email-masked]<mailto:[email-masked]>>; Aneesha Kodial <[email-masked]<mailto:[email-masked]>>; Damla Kavak <[email-masked]<mailto:[email-masked]>>; Stanley Mathews <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED

Dear VERONICA,

POMUMZ_DXB184939 for your reference.
Also find the attached sales invoice.

Regards,
Den mark

On Wed, Jul 29, 2020 at 4:35 PM VERONICA MAMON <[email-masked]<mailto:[email-masked]>> wrote:
Dear Denmark,

Can you please share us the Mumzworld PO number of this order so we can verify.

Thanks and Regards,
Veronica Mamon
E-Commerce Specialist

BiggLoyalty General Trading LLC.
Sheikh Zayed Road,
Nassima Tower Floor 2,
Office Number: 204,
PO Box:9865 Dubai-UAE
Office  : +971 4 221 00 50 (UAE)
Mobile: +971 55 828 864 (UAE)
Web    : www.biggloyalty.com<http://www.biggloyalty.com/>
[BB]

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 29, 2020 4:23 PM
To: LLOYD SEQUEIRA <[email-masked]<mailto:[email-masked]>>; Orders Biggloyalty <[email-masked]<mailto:[email-masked]>>; Aneesha Kodial <[email-masked]<mailto:[email-masked]>>; Damla Kavak <[email-masked]<mailto:[email-masked]>>; VERONICA MAMON <[email-masked]<mailto:[email-masked]>>; Stanley Mathews <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Michael Rolle <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Order #600928110 // Sku :BGTL-LAVLVOTC29K2YES // Name :Lava Cast Iron Casserole 23 x 29cm Green Elliptic Pot w/ Lid // DAMAGED

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Return Reason:received_damaged_not_as_new
Comments :damage on the side

We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Best Regards,

Den mark