Subject: RE: Order # 600779887 // TC-SI 91396 // Summer Infant - By Your Bed Sleeper - Teal & Grey Stripe // Safety Issue
From: "Accounts | BabygrowFzc" <[email-masked]>
To: "'Ajish | BabygrowFzc'" <[email-masked]>, "'Denmark A'" <[email-masked]>
Cc: "'LPO | BabygrowFzc'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Samran Iftikhar'" <[email-masked]>, "'Michaela Manibo'" <[email-masked]>, "'Peecy Babygrow'" <[email-masked]>, "'Anarbek'" <[email-masked]>, "'Abdelmohsen basha'" <[email-masked]>, "'Mary Anne Agapito'" <[email-masked]>
Date: Tue, 4 Aug 2020 13:27:39 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team

PFA Credit Note

Thanks

Best Regards,

Sheikh Mohammed Hashier

1L-05/04 B#W-1, Hamriyah Free Zone, P.O Box 51541,

Sharjah (UAE) Tel: +971 6 5265645 , Ext-302

Email:[email-masked] Web: www.babygrowfzc.com <http://www.babygrowfzc.com/>  

From: Ajish | BabygrowFzc [mailto:[email-masked]] 
Sent: Tuesday, August 04, 2020 1:09 PM
To: 'Denmark A'; [email-masked]
Cc: 'LPO | BabygrowFzc'; 'customer care'; 'Returns.fc'; 'Alina D'Souza'; 'Samran Iftikhar'; 'Michaela Manibo'; 'Peecy Babygrow'; 'Anarbek'; 'Abdelmohsen basha'; 'Mary Anne Agapito'
Subject: RE: Order # 600779887 // TC-SI 91396 // Summer Infant - By Your Bed Sleeper - Teal & Grey Stripe // Safety Issue

Hi Denmark,

We will issue a credit note for the same.

Hi Hashier,

As we already received the product back in our WH, Kindly request you to issue a credit note and close the issue at the earliest possible.

Warmest Regards,

Ajish Koshy 

1J-12/1, Hamriyah Free Zone P.O Box 51541,

Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 

Email:  <mailto:[email-masked]> [email-masked] Web:  <http://www.babygrowfzc.com/> www.babygrowfzc.com

From: Denmark A [mailto:[email-masked]] 
Sent: Monday, August 03, 2020 2:33 PM
To: Anarbek; Ajish | BabygrowFzc
Cc: LPO | BabygrowFzc; customer care; Returns.fc; Alina D'Souza; Samran Iftikhar; Michaela Manibo; Peecy Babygrow; Abdelmohsen basha; Mary Anne Agapito
Subject: Re: Order # 600779887 // TC-SI 91396 // Summer Infant - By Your Bed Sleeper - Teal & Grey Stripe // Safety Issue

Dear Anarbek,

We need an update regarding the above issue to proceed.

Best Regards,

Michael R

 

On Wed, Jul 29, 2020 at 2:16 PM Mary Anne Agapito <[email-masked]> wrote:

Hi Anarbek,

May we have an update on this case, please?

As per the customer, she didn't hear from you since then.

Please update. Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 Inline image 1 <https://mail.google.com/mail/u/0/?ui=2&ik=e882ca88bf&attid=0.1&permmsgid=msg-f%3A1627518056495393012&th=16961b0ca6f128f4&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ-kBCaEySkJ8k9w0FA8konxbh8euZMvDSoLFdgvHUoTSVCu-55zppkycHWMqeAKuaN8KaTaAnzCx8zjui_ax97BOizysC1UWznkXELDgqGC7UNiUvHsQ8-soIM&disp=emb&realattid=ii_1562a22ad936cd8e> 

 

On Sun, Jul 19, 2020 at 12:27 PM Anarbek <[email-masked]> wrote:

Hi Denmark, 

We have spoken to the customer and agreed on that we will update the customer shortly. 

Initially we haven’t found any fault on the product, so we called to understand better the issue. 

So we need to make one more inspection. 

Best Regards,

Anarbek Mamytov

Sales Manager

1J-12/1,Hamriyah Free Zone P.O Box 51541,

Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 554745266 

 Email: anarbek <mailto:[email-masked]> @babygrowfzc.com  Web:  <http://www.babygrowfzc.com/> www.babygrowfzc.com

 

 

From: Denmark A [mailto:[email-masked]] 
Sent: Sunday, July 19, 2020 12:20 PM
To: Ajish | BabygrowFzc
Cc: Anarbek; LPO | BabygrowFzc; customer care; Returns.fc; Alina D'Souza; Samran Iftikhar; Michaela Manibo; Peecy Babygrow; Abdelmohsen basha
Subject: Re: Order # 600779887 // TC-SI 91396 // Summer Infant - By Your Bed Sleeper - Teal & Grey Stripe // Safety Issue

Dear Ajish, 

Please update. 

Regards, 

On Thu, Jul 16, 2020 at 8:55 AM Abdelmohsen basha <[email-masked]> wrote:

Hello Ajish,

Below the customer details.

Name: Deddugoda Kulatunga

Phone Number: +971555821048

Thanks & BR

On Wed, 15 Jul 2020 at 17:53, Ajish | BabygrowFzc <[email-masked]> wrote:

Hi Denmark,

Our QC Team has inspected the product and send the product to our Brands Team for the further inspection.

Meantime, Could you please share the contact details of the customer so that Our product manager  can get in touch with the customer for the specific issue.

Hi Anarbek,

Could you please assist on the below concern?

Warmest Regards,

Ajish Koshy 

1J-12/1, Hamriyah Free Zone P.O Box 51541,

Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 

Email:  <mailto:[email-masked]> [email-masked] Web:  <http://www.babygrowfzc.com/> www.babygrowfzc.com

From: Denmark A [mailto:[email-masked]] 
Sent: Wednesday, July 15, 2020 5:34 PM
To: Ajish | BabygrowFzc
Cc: LPO | BabygrowFzc; customer care; Returns.fc; Sales | BabygrowFzc; Alina D'Souza; Samran Iftikhar; Abdelmohsen basha; Michaela Manibo
Subject: Re: Order # 600779887 // TC-SI 91396 // Summer Infant - By Your Bed Sleeper - Teal & Grey Stripe // Safety Issue

Dear Ajish,

Can we get an update on this?

Regards, 

Den mark

On Wed, Jul 15, 2020 at 5:31 PM Michaela Manibo <[email-masked]> wrote:

Team,

Customer is following up the refund on this case.  Please update us on this case so we can communicate it to the customer asap.

Thanks 

  <https://docs.google.com/uc?export=download&id=1dPvF846NQLuPhPIWvw4BUZQLTKGEIr5n&revid=0B6UFLaI8aBkvNTZYYkF2dFpqZlcwSFIvaDY2VTE1UU10OHh3PQ> 

 

On Sun, Jul 12, 2020 at 12:00 PM Denmark A <[email-masked]> wrote:

Dear Ajish, 

As per customer complaint. 

The issue I faced with this crib is a safety issue. I don't think any person who has not gone through the same situation would understand. When I placed my baby on the crib my baby who was only three days old rolled over and hit himself on the wall next to my bed. This crib cannot be secured on one position and it has a swaying motion.  

Regards, 

Den mark 

On Sun, Jul 12, 2020 at 9:38 AM Ajish | BabygrowFzc <[email-masked]> wrote:

Hi Denmark,

Greetings!

You may handover the product with our team for inspection.

Meantime, Could you please check with customer and let us know about the problems faced by the customer?

Hi Bijo,

Please arrange to collect the mentioned returns from Mumzworld for inspection.

Warmest Regards,

Ajish Koshy 

1J-12/1, Hamriyah Free Zone P.O Box 51541,

Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 

Email:  <mailto:[email-masked]> [email-masked] Web:  <http://www.babygrowfzc.com/> www.babygrowfzc.com

From: Denmark A [mailto:[email-masked]] 
Sent: Saturday, July 11, 2020 10:47 AM
To: Ajish | BabygrowFzc
Cc: customer care; Returns.fc; Sales | BabygrowFzc; Alina D'Souza; Samran Iftikhar; Abdelmohsen basha; LPO | BabygrowFzc
Subject: Re: Order # 600779887 // TC-SI 91396 // Summer Infant - By Your Bed Sleeper - Teal & Grey Stripe // Safety Issue

Dear Ajish, 

Item is with us could you please accept the item and evaluate further.

Regards, 

Den mark 

On Thu, Jul 9, 2020 at 12:14 PM Denmark A <[email-masked]> wrote:

@Alina D'Souza <mailto:[email-masked]>  Please ask the customer what the specific issue is. Thank you. 

Regards, 

Den mark

On Thu, Jul 9, 2020 at 12:10 PM Ajish | BabygrowFzc <[email-masked]> wrote:

Hi Denmark,

Please let us know the damage in detail.

Warmest Regards,

Ajish Koshy 

1J-12/1, Hamriyah Free Zone P.O Box 51541,

Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 

Email:  <mailto:[email-masked]> [email-masked] Web:  <http://www.babygrowfzc.com/> www.babygrowfzc.com

From: Denmark A [mailto:[email-masked]] 
Sent: Thursday, July 09, 2020 12:09 PM
To: Sales | BabygrowFzc; LPO | BabygrowFzc; Ajish | BabygrowFzc
Cc: customer care; Returns.fc; Alina D'Souza; Samran Iftikhar; Abdelmohsen basha
Subject: Order # 600779887 // TC-SI 91396 // Summer Infant - By Your Bed Sleeper - Teal & Grey Stripe // Safety Issue

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Customer comment : Safety Issue 

We appreciate your support in this matter, Thank you. 

Regards,

Den mark