Subject: Re: Sales Order # 600917172 - GTC-26710
From: Ekta Jesswani <[email-masked]>
To: Maricel Sadurai <[email-masked]>
Cc: "Leena ." <[email-masked]>, Asad <[email-masked]>, Hyacinth Joyce <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Radwa Ali <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Tue, 4 Aug 2020 13:25:18 +0400
List-Id: <ccteam.mumzworld.com>

Thanks Maricel.

Here is the order number for the filter pump
600944077

Regards,
Ekta

On Mon, 3 Aug 2020 at 21:23, Maricel Sadurai <[email-masked]> wrote:

> Hi Team,
>
> Order has been placed. Estimated ETA is on 6th-8th of August.
>
> Kindly issue an SO for the SKU *TW-28604*  so it will be committed to the
> order.
>
> Regards,
>
>
>
>
> On Mon, Aug 3, 2020 at 6:26 PM Ekta Jesswani <[email-masked]> wrote:
>
>> Hi Leena,
>>
>> Thanks for the approval.
>> The vendor is out of stock of the item.
>>
>> Regards,
>> Ekta
>>
>> On Mon, 3 Aug 2020 at 18:20, Leena . <[email-masked]> wrote:
>>
>>> Ekta
>>>
>>> 1- approved
>>> 2- did the vendor say he can not supply?
>>>
>>> On Mon, Aug 3, 2020 at 6:13 PM Ekta Jesswani <[email-masked]> wrote:
>>>
>>>> Hi Asad, Leena
>>>>
>>>> Please advise if we can proceed with sourcing the item from Amazon and
>>>> fulfilling the customer's order.
>>>> The description was incorrect - the item does not include the filter
>>>> pump - as advised previously in the description.
>>>>
>>>> The customer is using the pool and has been following up to deliver the
>>>> filter pump.
>>>> The item is OOS on MW - priced at 157.50 AED
>>>> Price on Amazon - 299 AED
>>>>
>>>> The error is on our end, we need to fulfill the item as per the
>>>> customer's order.
>>>> Please approve.
>>>>
>>>> Thanks
>>>>
>>>> Regards,
>>>> Ekta
>>>>
>>>>
>>>>
>>>> On Mon, 3 Aug 2020 at 16:23, Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Maricel,
>>>>>
>>>>> Please proceed to source the pump, Ekta has approved the same.
>>>>>
>>>>>
>>>>> https://www.amazon.ae/Intex-Krystal-Filter-Litres-530gal/dp/B07P7LVVL1/ref=sr_1_fkmr0_1?dchild=1&keywords=Intex+Filter+Pump+%28For+8%27To12%27+Pool%29+530+Gal&qid=1594830639&sr=8-1-fkmr0
>>>>>
>>>>>
>>>>> Thank you.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Sun, 26 Jul 2020 at 17:55, Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Ekta,
>>>>>>
>>>>>> The customer with the above-mentioned subject order placed an order
>>>>>> for the below item and did not receive the filter pump.
>>>>>>
>>>>>> GTC-26710 -  Intex - 12ft x 30In Prism Frame Premium Pool - Grey
>>>>>>
>>>>>> At the time of purchase, the item description mentioned that the
>>>>>> filter pump is included. Please see the below image for your reference.
>>>>>>
>>>>>>
>>>>>>
>>>>>> The item description has been updated and the data team confirmed
>>>>>> that the filter pump is not included as per the vendor's description.
>>>>>>
>>>>>> The pump is OOS on our end and the sourcing team advised that it is
>>>>>> available from Amazon but it is double from our retail price.
>>>>>>
>>>>>> https://www.amazon.ae/Intex-Krystal-Filter-Litres-530gal/dp/B07P7LVVL1/ref=sr_1_fkmr0_1?dchild=1&keywords=Intex+Filter+Pump+%28For+8%27To12%27+Pool%29+530+Gal&qid=1594830639&sr=8-1-fkmr0
>>>>>>
>>>>>>
>>>>>> Kindly advise on how to proceed.
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> On Sun, 26 Jul 2020 at 15:31, Hyacinth Joyce <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi team,
>>>>>>>
>>>>>>> May we know if the below item description is correct.
>>>>>>>
>>>>>>> GTC-26710 -  Intex - 12ft x 30In Prism Frame Premium Pool - Grey
>>>>>>>
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Joyce Alvarado*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>>>  │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>> On Thu, 23 Jul 2020 at 17:30, Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> May we have an update on this case, please?
>>>>>>>>
>>>>>>>> The customer keeps on following up and needs the pump asap,
>>>>>>>>
>>>>>>>> Please advise. Thank you
>>>>>>>>
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Jul 16, 2020 at 9:51 AM Radwa Ali <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Thanks Maricel.
>>>>>>>>> Hi @Amir Julkarnain <[email-masked]> @Asad
>>>>>>>>> <[email-masked]> @Ekta Jesswani <[email-masked]> , Please
>>>>>>>>> advise if we can proceed?
>>>>>>>>>
>>>>>>>>> *Radwa Ali*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>>>  │ w: www.mumzworld.com
>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, Jul 15, 2020 at 8:34 PM Maricel Sadurai <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>> Requested item is currently available from amazon but it is
>>>>>>>>>> double as our retail price.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> https://www.amazon.ae/Intex-Krystal-Filter-Litres-530gal/dp/B07P7LVVL1/ref=sr_1_fkmr0_1?dchild=1&keywords=Intex+Filter+Pump+%28For+8%27To12%27+Pool%29+530+Gal&qid=1594830639&sr=8-1-fkmr0
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Need the approval for this if we are going to source the item.
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Wed, Jul 15, 2020 at 6:19 PM Radwa Ali <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Maricel,
>>>>>>>>>>> SKU is  TW-28604
>>>>>>>>>>> Intex Filter Pump (For 8'To12' Pool) 530 Gal
>>>>>>>>>>>
>>>>>>>>>>> *Radwa Ali*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 526476307│ e: [email-masked]
>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Wed, Jul 15, 2020 at 5:45 PM Maricel Sadurai <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Radwa,
>>>>>>>>>>>>
>>>>>>>>>>>> May I know the specific SKU for the filter pump.
>>>>>>>>>>>>
>>>>>>>>>>>> Regards,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Wed, Jul 15, 2020 at 4:47 PM Radwa Ali <[email-masked]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Maricel,
>>>>>>>>>>>>> Please assist us with a  filter pump that is compatible with
>>>>>>>>>>>>> the above SKU.
>>>>>>>>>>>>> As the item was received missing an the pump and it is now OOS
>>>>>>>>>>>>> from our site.
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Radwa Ali*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 526476307│ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>
>>>> --
>>>> *Regards, *
>>>>
>>>>
>>>>
>>
>> --
>> *Regards, *
>>
>>
>>

-- 
*Regards, *