Subject: Re: Order #600788069 // Sku :JUM-LFWHT511 // Name :Laurastar - Lift Pure White // DEFECTIVE
From: Denmark A <[email-masked]>
To: Agency Service <[email-masked]>
Cc: Akshay Mukund <[email-masked]>, Avni Duggal <[email-masked]>, Sachin Airani <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mohd Ashraf <[email-masked]>, Mohit Kapoor <[email-masked]>, outbound jawh <[email-masked]>, POD jawh <[email-masked]>, Aadesh Kelkar <[email-masked]>, Praveen Suresh <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Samran Iftikhar <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Tue, 4 Aug 2020 12:43:42 +0400
List-Id: <ccteam.mumzworld.com>

Dear Vendor,

Expect our driver to collect repaired item tomorrow 08/05/2020

Best Regards,

Michael R.

On Mon, Aug 3, 2020 at 4:12 PM Agency Service <[email-masked]>
wrote:

> Dear Michael,
>
>
>
> Unit is ready for Pickup at JBL Service Center.
>
>
>
>
>
>
>
>
> *Agency Service* *|* Service Centre
> *Jumbo Electronics Co. Ltd (LLC)* PO Box 25873 Dubai UAE
> *T* +971 4 821 3838 *| F* +971 4 8849 796 *| M*  *| email*
> [email-masked]
> www.twitter.com/JumboWorld *|* <http://www.jumbo.ae>
> www.facebook.com/JumboWorld
>   Corporate website: www.jumbogroup.com *|* Buy online at: www.jumbo.ae
>
>
>
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Monday, August 03, 2020 12:31 PM
> *To:* Agency Service <[email-masked]>
> *Cc:* Akshay Mukund <[email-masked]>; Avni Duggal <
> [email-masked]>; Sachin Airani <[email-masked]>; Alina
> D'Souza <[email-masked]>; Mohd Ashraf <[email-masked]>; Mohit
> Kapoor <[email-masked]>; outbound jawh <[email-masked]>;
> POD jawh <[email-masked]>; Aadesh Kelkar <[email-masked]>;
> Praveen Suresh <[email-masked]>; customer care <
> [email-masked]>; Returns.fc <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* Re: Order #600788069 // Sku :JUM-LFWHT511 // Name :Laurastar -
> Lift Pure White // DEFECTIVE
>
>
>
> Dear Team,
>
>
>
> Any update on this? Item was still not delivered back here in our
> Warehouse as of 08/03/2020.
>
>
>
> Please check and advice,
>
>
>
> Best Regards,
>
>
>
> Michael R.
>
>
>
> On Wed, Jul 22, 2020 at 2:09 PM Agency Service <[email-masked]>
> wrote:
>
> Dear Team,
>
>
>
> Apologies for the system error.
>
> Estimation is cancelled.
>
> Unit will be delivered back with in two working days after necessary
> repairs.
>
>
>
>
>
>
>
>
> *Agency Service* *|* Service Centre
> *Jumbo Electronics Co. Ltd (LLC)* PO Box 25873 Dubai UAE
> *T* +971 4 821 3838 *| F* +971 4 8849 796 *| M*  *| email*
> [email-masked]
> www.twitter.com/JumboWorld
> <https://urldefense.com/v3/__http:/www.twitter.com/JumboWorld__;!!DGUnnRohDIROxD-N!_yruKZbmryRBRzifdP6B2nAaN2ypRuvW4lSbTOW6qZYUDPsyIo0P7BhuAGxALteyfwvI5A$>
>  *|* <http://www.jumbo.ae>www.facebook.com/JumboWorld
> <https://urldefense.com/v3/__http:/www.facebook.com/JumboWorld__;!!DGUnnRohDIROxD-N!_yruKZbmryRBRzifdP6B2nAaN2ypRuvW4lSbTOW6qZYUDPsyIo0P7BhuAGxALtf-eH3DGQ$>
>   Corporate website: www.jumbogroup.com
> <https://urldefense.com/v3/__http:/www.jumbogroup.com__;!!DGUnnRohDIROxD-N!_yruKZbmryRBRzifdP6B2nAaN2ypRuvW4lSbTOW6qZYUDPsyIo0P7BhuAGxALtevEwgqjw$>
>  *|* Buy online at: www.jumbo.ae
>
>
>
>
>
>
>
>
> *From:* Akshay Mukund <[email-masked]>
> *Sent:* Wednesday, July 22, 2020 11:59 AM
> *To:* Denmark A <[email-masked]>; Avni Duggal <[email-masked]>;
> Sachin Airani <[email-masked]>; Agency Service <
> [email-masked]>
> *Cc:* Alina D'Souza <[email-masked]>; Mohd Ashraf <
> [email-masked]>; Mohit Kapoor <[email-masked]>; outbound
> jawh <[email-masked]>; POD jawh <[email-masked]>; Aadesh
> Kelkar <[email-masked]>; Praveen Suresh <[email-masked]>;
> customer care <[email-masked]>; Returns.fc <[email-masked]>;
> Samran Iftikhar <[email-masked]>; Abdelmohsen basha <
> [email-masked]>
> *Subject:* RE: Order #600788069 // Sku :JUM-LFWHT511 // Name :Laurastar -
> Lift Pure White // DEFECTIVE
>
>
>
> @Sachin Airani <[email-masked]>, @Agency Service
> <[email-masked]>-   this unit is under warranty- why should the
> customer pay for it?
>
>
>
> Thanks,
>
>
>
>
> *Akshay Mukund* *|* Executive - Key Accounts - Lifestyle Brands - UAE
> *Jumbo Electronics Co. Ltd (LLC)* PO Box 3426 Dubai UAE
> *T* +971 4 315 6212 *| F* +971 4 315 6130 *| M* +971 55 281 5275 *| email*
> [email-masked]
> www.twitter.com/JumboWorld
> <https://urldefense.com/v3/__http:/www.twitter.com/JumboWorld__;!!DGUnnRohDIROxD-N!_yruKZbmryRBRzifdP6B2nAaN2ypRuvW4lSbTOW6qZYUDPsyIo0P7BhuAGxALteyfwvI5A$>
>  *|* <http://www.jumbo.ae>www.facebook.com/JumboWorld
> <https://urldefense.com/v3/__http:/www.facebook.com/JumboWorld__;!!DGUnnRohDIROxD-N!_yruKZbmryRBRzifdP6B2nAaN2ypRuvW4lSbTOW6qZYUDPsyIo0P7BhuAGxALtf-eH3DGQ$>
>   Corporate website: www.jumbogroup.com
> <https://urldefense.com/v3/__http:/www.jumbogroup.com__;!!DGUnnRohDIROxD-N!_yruKZbmryRBRzifdP6B2nAaN2ypRuvW4lSbTOW6qZYUDPsyIo0P7BhuAGxALtevEwgqjw$>
>  *|* Buy online at: www.jumbo.ae
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Wednesday, July 22, 2020 9:57 AM
> *To:* Avni Duggal <[email-masked]>
> *Cc:* Alina D'Souza <[email-masked]>; Akshay Mukund <
> [email-masked]>; Mohd Ashraf <[email-masked]>; Mohit Kapoor
> <[email-masked]>; outbound jawh <[email-masked]>; POD jawh
> <[email-masked]>; Aadesh Kelkar <[email-masked]>; Praveen
> Suresh <[email-masked]>; customer care <[email-masked]>;
> Returns.fc <[email-masked]>; Samran Iftikhar <
> [email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* Re: Order #600788069 // Sku :JUM-LFWHT511 // Name :Laurastar -
> Lift Pure White // DEFECTIVE
>
>
>
> Dear Avni,
>
>
>
> Could you please clarify this issue regarding the warranty, as per your
> warranty, the customer purchased the product last 4th of April 2020 so
> therefore it falls under warranty right?
>
> But then suddenly one from your service center sends an SMS asking for
> payment and approval from the customer to pay 467.25.
>
>
>
> Attached photo for your reference.
>
>
>
>
>
>
> Regards,
>
> Den mark
>
>
>
>
>
>
>
> On Tue, Jul 21, 2020 at 2:56 PM Abdelmohsen basha <[email-masked]>
> wrote:
>
> Hello Alina,
>
>
>
> As mentioned previously by the vendor, the customer shall contact their
> service center.
>
>
>
> Thanks
>
>
>
> On Tue, 21 Jul 2020 at 14:35, Alina D'Souza <[email-masked]> wrote:
>
> Hi Team,
>
>
>
> Any update customer waiting for an update
>
>
>
> Regards,
>
> Alina
>
>
>
> On Mon, Jul 20, 2020 at 11:52 AM Denmark A <[email-masked]> wrote:
>
> Dear Avni,
>
>
>
> Please update and also find the attached sales invoice for your reference.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Mon, Jul 13, 2020 at 11:34 AM Avni Duggal <[email-masked]> wrote:
>
> Dear Denmark,
>
>
>
> The Laurastar products enjoy one year warranty.
>
>
>
> Please request the customer to get in touch with our service team –
> 800JUMBO or reach out to any of the service locations in order to get the
> unit checked.
>
>
>
> Regards,
>
>
> *Avni Duggal* *|* Business Development Manager - Distribution
> *Jumbo Electronics Co. Ltd (LLC)* PO Box 3426 Dubai UAE
> *T* +971 4 315 6380 *| F* +971 4 334 1091 *| M* +971 55 275 6168 *| email*
> [email-masked]
> www.twitter.com/JumboWorld
> <https://urldefense.com/v3/__http:/www.twitter.com/JumboWorld__;!!DGUnnRohDIROxD-N!_wHESff6XjkeDDYEQ0MjUz94nou7prFyFMQGovF8dwjWp_fQ8yfoyjo80OlbrI_F3XAQ$>
>  *|* <http://www.jumbo.ae>www.facebook.com/JumboWorld
> <https://urldefense.com/v3/__http:/www.facebook.com/JumboWorld__;!!DGUnnRohDIROxD-N!_wHESff6XjkeDDYEQ0MjUz94nou7prFyFMQGovF8dwjWp_fQ8yfoyjo80OlbrOx_vVKk$>
>   Corporate website: www.jumbogroup.com
> <https://urldefense.com/v3/__http:/www.jumbogroup.com__;!!DGUnnRohDIROxD-N!_wHESff6XjkeDDYEQ0MjUz94nou7prFyFMQGovF8dwjWp_fQ8yfoyjo80OlbrDkSXXcz$>
>  *|* Buy online at: www.jumbo.ae
>
>
>
>
>
>
>
>
> *From:* Akshay Mukund <[email-masked]>
> *Sent:* Saturday, July 11, 2020 2:08 PM
> *To:* Denmark A <[email-masked]>; Mohd Ashraf <[email-masked]>;
> Mohit Kapoor <[email-masked]>; outbound jawh <
> [email-masked]>; POD jawh <[email-masked]>; Aadesh Kelkar <
> [email-masked]>; Praveen Suresh <[email-masked]>; Avni
> Duggal <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* RE: Order #600788069 // Sku :JUM-LFWHT511 // Name :Laurastar -
> Lift Pure White // DEFECTIVE
>
>
>
> +@Avni Duggal <[email-masked]>,
>
>
>
> Hi Avni, below is for Laurastar
>
>
>
>
> *Akshay Mukund* *|* Executive - Key Accounts - Lifestyle Brands - UAE
> *Jumbo Electronics Co. Ltd (LLC)* PO Box 3426 Dubai UAE
> *T* +971 4 315 6212 *| F* +971 4 315 6130 *| M* +971 55 281 5275 *| email*
> [email-masked]
> www.twitter.com/JumboWorld
> <https://urldefense.com/v3/__http:/www.twitter.com/JumboWorld__;!!DGUnnRohDIROxD-N!_wHESff6XjkeDDYEQ0MjUz94nou7prFyFMQGovF8dwjWp_fQ8yfoyjo80OlbrI_F3XAQ$>
>  *|* <http://www.jumbo.ae>www.facebook.com/JumboWorld
> <https://urldefense.com/v3/__http:/www.facebook.com/JumboWorld__;!!DGUnnRohDIROxD-N!_wHESff6XjkeDDYEQ0MjUz94nou7prFyFMQGovF8dwjWp_fQ8yfoyjo80OlbrOx_vVKk$>
>   Corporate website: www.jumbogroup.com
> <https://urldefense.com/v3/__http:/www.jumbogroup.com__;!!DGUnnRohDIROxD-N!_wHESff6XjkeDDYEQ0MjUz94nou7prFyFMQGovF8dwjWp_fQ8yfoyjo80OlbrDkSXXcz$>
>  *|* Buy online at: www.jumbo.ae
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Saturday, July 11, 2020 12:25 PM
> *To:* Mohd Ashraf <[email-masked]>; Mohit Kapoor <
> [email-masked]>; Akshay Mukund <[email-masked]>; outbound
> jawh <[email-masked]>; POD jawh <[email-masked]>; Aadesh
> Kelkar <[email-masked]>; Praveen Suresh <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* Order #600788069 // Sku :JUM-LFWHT511 // Name :Laurastar -
> Lift Pure White // DEFECTIVE
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
>
>
>
>
>
>
> Return Reason:doesnt_work_or_defective
> Comments :Steam iron worked fine for 2 months, now suddenly not working
> well and just puts out lots of steam. Kindly arrange to repair the item
> under warranty or replace it with a new one, as it's unacceptable to get an
> item worth AED 2,000 and get defected in two months.
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
>
>
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