Subject: Re: Order #600658272 Name :Philips AVENT Combined Baby Food Steamer and Blender
From: "Alina D'Souza" <[email-masked]>
To: Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>, Theresa Gardoce <[email-masked]>
Cc: customer care <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Tue, 4 Aug 2020 12:34:21 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Please find attached two videos:

1) video 1 is after the steaming was complete. We heard the noise
indicating the steaming was done and there was still lots of water inside
the steamer.

2) video 2 is when I opened the compartment where we put water to steam -
there’s a foul, burning plastic smell that’s coming from there.

Regards,

Alina

On Tue, Aug 4, 2020 at 10:52 AM Alina D'Souza <[email-masked]> wrote:

> Hi Denmark,
>
> Order #600658272
> <https://mumzworldhelp.zendesk.com/agent/tickets/600658272>
>
> Products Details
> Sku :PA126
> Name :Philips AVENT Combined Baby Food Steamer and Blender
> Date Placed :2019-12-02 17:45:58
> Date Shipped :2019-12-03 12:35:29
> Qty Ordered :1.0000
> Shipping Country:United Arab Emirates
>
> Return Reason:doesnt_work_or_defective
> Comments :Hello, this steamer/blender now has a melting/toxic plastic
> smell when in use. When we tried to clean it, black water came out. It was
> working fine for 6 months and all of a sudden stopped. Is it under warranty
> since it's within the first year?
>
> Regards,
>
> Alina
>