Subject: Re: 600927352_2 - UPDATE
From: Angeli Fontillas <[email-masked]>
To: Naib Khan <[email-masked]>, [email-masked]
Cc: Muhammad Ayoub <[email-masked]>, customer care <[email-masked]>, Uae Lastmile <[email-masked]>, Michaela Manibo <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Tue, 4 Aug 2020 12:28:57 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

May we have an update on this please?

Customer is on the line and wants it to be sorted out now.

Please advise.

Thank you.

On Mon, 3 Aug 2020 at 18:43, Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> The customer called in still interested in this order.
>
> Where is the shipment? The customer doesn't want to cancel the order, she
> is still interested.
>
> Please deliver tomorrow without fail.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Thu, Jul 30, 2020 at 10:16 AM Michaela Manibo <
> [email-masked]> wrote:
>
>> Team,
>>
>> We need an update on this order ASAP please?  Customer is so frustrated
>> with this ongoing issue.  Please advise where this order is now.
>>
>>
>>
>>
>>
>> On Wed, Jul 29, 2020 at 2:59 PM Michaela Manibo <
>> [email-masked]> wrote:
>>
>>> @Uae Lastmile <[email-masked]>
>>>
>>> As per the courier, they don't have the order. Can you check this ASAP
>>> please?
>>>
>>> Thanks
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Jul 29, 2020 at 2:28 PM Michaela Manibo <
>>> [email-masked]> wrote:
>>>
>>>> Hi Road Rider team,
>>>>
>>>> Please update us on the whereabouts of this order as we need to
>>>> communicate it to the customer immediately. I called earlier and was asked
>>>> to call back now I can't reach anyone on 0547016546
>>>>
>>>> This was raised for a week now and still no update.
>>>>
>>>> Please advise.
>>>>
>>>>
>>>>
>>>>

-- 
*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE