Subject: RE: Order #600825797 // Sku :JB-182884 // Name :Kenwood - Kitchen Machine KM636 // Warranty check
From: Somanath Hiremath <[email-masked]>
To: Denmark A <[email-masked]>
Cc: customer care <[email-masked]>, Ronny Mekkandathil Sunny <[email-masked]>, Morgan Vaz <[email-masked]>, Abdelmohsen basha <[email-masked]>, Nadeem Ahmed Khan <[email-masked]>, Spare Parts <[email-masked]>, Mohamed Magdy <[email-masked]>, Mumzworld Catalogue <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Tue, 4 Aug 2020 07:25:53 +0000
List-Id: <ccteam.mumzworld.com>

Dear Denmark,

Below is the picture of the spare part , and the price is already given by Mr Nadeem kindly check below mail. And we would like to tell you that we don’t have SKU /UPC number for this item.
[KW712208 Whisk 12 Wire Kenwood Food Processor GENUINE Part ...]
Regards
Somanath
<https://www.jashanmalgroup.com/>
Somanath Hiremath​
Assistant Technician
Jashanmal National Company LLC
PO Box  1545    ,       Dubai   ,       United Arab Emirates
Tel: +971 4 3785700<tel:+971%204%203785700>
[email-masked]<mailto:[email-masked]>
www.jashanmalgroup.com<https://www.jashanmalgroup.com/>
From: Denmark A [mailto:[email-masked]]
Sent: Tuesday, August 4, 2020 10:53 AM
To: Somanath Hiremath <[email-masked]>
Cc: customer care <[email-masked]>; Ronny Mekkandathil Sunny <[email-masked]>; Morgan Vaz <[email-masked]>; Abdelmohsen basha <[email-masked]>; Nadeem Ahmed Khan <[email-masked]>; Spare Parts <[email-masked]>; Mohamed Magdy <[email-masked]>; Mumzworld Catalogue <[email-masked]>; Mary Anne Agapito <[email-masked]>
Subject: Re: Order #600825797 // Sku :JB-182884 // Name :Kenwood - Kitchen Machine KM636 // Warranty check

Hi Somanath,

Good Day!

May we have an update on the product details we are requesting, please?

Awaiting for your reply. Thank you
Warm Regards,

Michael R.

On Mon, Aug 3, 2020 at 3:46 PM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Any updates on the above issue.

Please advise.

Best Regards,

Michael R.

On Wed, Jul 29, 2020 at 10:09 AM Lina Espinoza (Mumzworld Catalogue) <[email-masked]<mailto:[email-masked]>> wrote:
##- Please type your reply above this line -##

You are registered as a CC on this request (1197079). Reply to this email to add a comment to the request.
[Image removed by sender.]

Lina Espinoza (Mumzworld.com)

Jul 29, 2020, 10:09 AM GMT+4
Hi Nadeem,

A kind reminder please on the below.

Thank you

Regards,
Lina Espinoza

p:  +971 (0)4 245 1331 │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com>

a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

[Image removed by sender.]

Lina Espinoza (Mumzworld.com)

Jul 26, 2020, 2:59 PM GMT+4
Hi Team,

Please send us the following:

vendor sku - KW712208
upc:
item name:
cost without vat:
rrp without vat:
image if possible.

Thank you

Regards,
Lina Espinoza

p:  +971 (0)4 245 1331 │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com>

a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

[Image removed by sender.]

Somanath Hiremath

Jul 26, 2020, 2:39 PM GMT+4

Dear mary,

Please find the below details for the spare part .

Type:

KW712208

Family:

Accessories

Code:

KW712208

Regards

Somanath

Somanath Hiremath​
Assistant Technician
Jashanmal National Company LLC

PO Box 1545 , Dubai , United Arab Emirates

Tel: +971 4 3785700
[email-masked]<mailto:[email-masked]>
www.jashanmalgroup.com<http://www.jashanmalgroup.com> (https://www.jashanmalgroup.com/)

From: Lina Espinoza (Mumzworld Catalogue) [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Sunday, July 26, 2020 2:22 PM
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Ronny Mekkandathil Sunny <[email-masked]<mailto:[email-masked]>>; Den Mark Yalung <[email-masked]<mailto:[email-masked]>>; Morgan Vaz <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>; Nadeem Ahmed Khan <[email-masked]<mailto:[email-masked]>>; Somanath Hiremath <[email-masked]<mailto:[email-masked]>>; Spare Parts <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600825797 // Sku :JB-182884 // Name :Kenwood - Kitchen Machine KM636 // Warranty check

Attachment(s)
~WRD000.jpg<https://mumzworldhelp.zendesk.com/attachments/token/pCP8A251W6aZwR9Li0DLZa5Vy/?name=~WRD000.jpg>
image001.jpg<https://mumzworldhelp.zendesk.com/attachments/token/fOtAanPo58jG593CbKuIYMRmP/?name=image001.jpg>
image334998.png<https://mumzworldhelp.zendesk.com/attachments/token/SQoKqnJFawaKfMrnWQJ3n5aE9/?name=image334998.png>

[Image removed by sender.]

Lina Espinoza (Mumzworld.com)

Jul 26, 2020, 2:21 PM GMT+4
Hi Nadeem,

We would like to follow up on the SKU details of the item spare parts.
Please refer to my email last July 19 for your reference to the vendor upload sheet.
[Image removed by sender.]​

Thank you

Regards,
Lina Espinoza

p:  +971 (0)4 245 1331 │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com>

a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

[Image removed by sender.]

Mary Anne Agapito (Mumzworld.com)

Jul 26, 2020, 1:55 PM GMT+4

Hi Team,

May we have an update on this, please?

Please provide us the right SKU so we could bill the customer.

Awaiting your reply.

Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p: +971 (0)4 4339455 │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com> (http://www.mumzworld.com/)
a: Office B407-408, 4th Floor, Building 4, D3, Dubai Design District, PO Box 500245, Dubai, UAE

[Image removed by sender.]

Alina Dsouza (Mumzworld.com)

Jul 21, 2020, 5:34 PM GMT+4

Hi Team,

Place advise

@Mary Anne Agapito please followup once received

@Denmark A Kindly assist and advise if cra has to be closed

Regards,
Alina

Attachment(s)
image001.png<https://mumzworldhelp.zendesk.com/attachments/token/HxMfrcDnG9P0aoQHkif0hbbnY/?name=image001.png>
image002.png<https://mumzworldhelp.zendesk.com/attachments/token/efNNVxyWU9deJogE3RZuLt8He/?name=image002.png>
image763782.png<https://mumzworldhelp.zendesk.com/attachments/token/5tEdAQkSqkTEYuaLKeuAh56AH/?name=image763782.png>

[Image removed by sender.]

Lina Espinoza (Mumzworld.com)

Jul 20, 2020, 10:58 AM GMT+4
Dear Nadeem,

A kind reminder on the below request.

Thank you

Regards,
Lina Espinoza

p:  +971 (0)4 245 1331 │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com>

a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

[Image removed by sender.]

Lina Espinoza (Mumzworld.com)

Jul 19, 2020, 4:04 PM GMT+4
Dear Nadeem,

We would like to request for the details of the spare part below so we can upload it in our system.
Please find attached the vendor upload sheet for your reference.

Also, please send us the image reference for this item.

Thank you

Regards,
Lina Espinoza

p:  +971 (0)4 245 1331 │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com>

a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

Attachment(s)
MW - Vendor Upload Sheet.xlsx<https://mumzworldhelp.zendesk.com/attachments/token/hVzH8gTS5j46gMaYqvIiIrZHX/?name=MW+-+Vendor+Upload+Sheet.xlsx>

[Image removed by sender.]

Mary Anne Agapito (Mumzworld.com)

Jul 19, 2020, 1:52 PM GMT+4

Hi Denmark,

We need a specific SKU in order to place a new order, then the customer could make a payment.

@Catalogue Data - Do we have any specific SKU for the said spare part?

Please assist. Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p: +971 (0)4 4339455 │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com> (http://www.mumzworld.com/)
a: Office B407-408, 4th Floor, Building 4, D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Sun, Jul 19, 2020 at 11:51 AM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:

@Mary Anne Agapito Please advise and confirm with the customer to proceed.

Regards,
Den mark

On Thu, Jul 16, 2020 at 4:07 PM Nadeem Ahmed Khan <[email-masked]<mailto:[email-masked]>> wrote:

Dear Mary Anne,

You can collect this part from us and make payment.

Aside to spare part team – Confirm availability of below mentioned part. Image given in trail mail.

Regards,

Nadeem

Nadeem Ahmed Khan​
Supervisor
Jashanmal National Company LLC

PO Box 1545 , Dubai , United Arab Emirates

Tel: +971 4 3785717 Ext:4717
[email-masked]<mailto:[email-masked]>
www.jashanmalgroup.com<http://www.jashanmalgroup.com> (https://www.jashanmalgroup.com/)

From: Mary Anne Agapito [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Thursday, July 16, 2020 12:36 PM
To: Nadeem Ahmed Khan <[email-masked]<mailto:[email-masked]>>
Cc: Alina D'Souza <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Morgan Vaz <[email-masked]<mailto:[email-masked]>>; Ronny Mekkandathil Sunny <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600825797 // Sku :JB-182884 // Name :Kenwood - Kitchen Machine KM636 // Warranty check

Hi Nadeem,

Apologies for the late reply.

The customer agreed on the replacement but do you have the specific SKU for that item so we can place the order? Otherwise, please advise us how can the customer make a payment.

Furthermore, the customer wants the damaged item to be returned to her as well.

Please advise. Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p: +971 (0)4 4339455 │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com> (http://www.mumzworld.com/)
a: Office B407-408, 4th Floor, Building 4, D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Sun, Jun 28, 2020 at 1:25 PM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:

Dear Alina,

Please update.

@customer care Please inform the customer.

Regards,

Den mark

On Sat, Jun 27, 2020 at 11:53 AM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:

Dear Alina,

Please update the customer.

Regards,

Den mark

On Mon, Jun 22, 2020 at 4:10 PM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:

Dear Nadeem,

Thank you for informing us.

@Alina D'Souza Please inform the customer regarding this matter.

Regards,

Den mark

On Mon, Jun 22, 2020 at 4:04 PM Nadeem Ahmed Khan <[email-masked]<mailto:[email-masked]>> wrote:

Dear Denmark,

Below mentioned is an attachment part which is subject to wear and tear. Secondly it seems to have got damaged due to misuse. Hence, this is not covered in warranty. Its replacement will cost AED 375/-.

Regards,

Nadeem

Nadeem Ahmed Khan​

Supervisor

Jashanmal National Company LLC

PO Box

1545

,

Dubai

,

United Arab Emirates

Tel: +97143785717 Ext: 4717

[email-masked]<mailto:[email-masked]>

www.jashanmalgroup.com<http://www.jashanmalgroup.com> (https://www.jashanmalgroup.com/)

From: Denmark A [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Monday, June 22, 2020 2:18 PM
To: Nadeem Ahmed Khan <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Order #600825797 // Sku :JB-182884 // Name :Kenwood - Kitchen Machine KM636 // Warranty check

---------- Forwarded message ---------
From: Denmark A <[email-masked]<mailto:[email-masked]>>
Date: Sun, Jun 21, 2020 at 12:31 PM
Subject: Order #600825797 // Sku :JB-182884 // Name :Kenwood - Kitchen Machine KM636 // Warranty check
To: Rajesh Seetharama Bangera <[email-masked]<mailto:[email-masked]>>, Thamaraiselvan Rajasekar <[email-masked]<mailto:[email-masked]>>, Alquoze Warehouse - GM 1 <[email-masked]<mailto:[email-masked]>>, Davinder Ram <[email-masked]<mailto:[email-masked]>>, Anjit Singh <[email-masked]<mailto:[email-masked]>>, <[email-masked]<mailto:[email-masked]>>, <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>, Returns.fc <[email-masked]<mailto:[email-masked]>>, Alina D'Souza <[email-masked]<mailto:[email-masked]>>, Samran Iftikhar <[email-masked]<mailto:[email-masked]>>, Umang Mehrotra <[email-masked]<mailto:[email-masked]>>

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Return Reason:doesnt_work_or_defective
Comments :Want to fix whisker

We appreciate your support in this matter, Thank you.

Regards,

Den mark

-------------------------------

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DISCLAIMER:

This message is for the named addressee’s use only. It may contain confidential, privileged, proprietary, or otherwise private information
that may not be disclosed or used by any one other than the addressee(s) and is intended for the designated individual or entity recipient(s) only.
No one else may disclose, distribute or otherwise use the contents of this message.
Unauthorized use, disclosure, dissemination, duplication and/or distribution are strictly prohibited, and may be unlawful.
All personal messages express views solely of the sender, which are not to be attributed to Jashanmal National LLC or any of its subsidiaries and/or affiliates, and may not be copied
or distributed without this disclaimer.
If you receive this message in error, please immediately delete all copies of it from your system, destroy any hard copies and also notify us immediately
at +971 44174800 or by return e-mail to the sender.
Jashanmal National LLC and/or any of its subsidiaries and/or affiliates each reserves the right to /monitor all email communications passing through its network.
This E mail has been Virus scanned and has passed Anti-Spam rules set by Jashanmal National LLC

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DISCLAIMER:

This message is for the named addressee’s use only. It may contain confidential, privileged, proprietary, or otherwise private information
that may not be disclosed or used by any one other than the addressee(s) and is intended for the designated individual or entity recipient(s) only.
No one else may disclose, distribute or otherwise use the contents of this message.
Unauthorized use, disclosure, dissemination, duplication and/or distribution are strictly prohibited, and may be unlawful.
All personal messages express views solely of the sender, which are not to be attributed to Jashanmal National LLC or any of its subsidiaries and/or affiliates, and may not be copied
or distributed without this disclaimer.
If you receive this message in error, please immediately delete all copies of it from your system, destroy any hard copies and also notify us immediately
at +971 44174800 or by return e-mail to the sender.
Jashanmal National LLC and/or any of its subsidiaries and/or affiliates each reserves the right to /monitor all email communications passing through its network.
This E mail has been Virus scanned and has passed Anti-Spam rules set by Jashanmal National LLC