Subject: Re: Order #600905235 // Sku :TW-28212 // Name :Intex Metal Frame Pool With Pump (12ft) // DAMAGED
From: Denmark A <[email-masked]>
To: Abdul Moiz Ashraf <[email-masked]>
Cc: Abdelmohsen basha <[email-masked]>, Hyacinth Joyce <[email-masked]>, "Returns.fc" <[email-masked]>, Yaseen Shaqra <[email-masked]>, customer care <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Michael Rolle <[email-masked]>, Kenneth Nwaso <[email-masked]>
Date: Tue, 4 Aug 2020 10:57:43 +0400
List-Id: <ccteam.mumzworld.com>

Dear Abdul,

Waiting for your Credit Note issuance.

Best Regards,

Michael R.

On Mon, Jul 27, 2020 at 7:05 PM Yaseen Shaqra <[email-masked]>
wrote:

> Hi Team,
>
> Please note that we have created a refund request to the customer
>
> @Denmark A <[email-masked]> Please refund the CRA in order for us
> to proceed with the refund
>
> On Thu, Jul 23, 2020 at 12:13 PM Abdelmohsen basha <[email-masked]>
> wrote:
>
>> Dear All,
>>
>> Please issue a CN.
>>
>> Thanks
>>
>> On Thu, 23 Jul 2020 at 11:55, Hyacinth Joyce <[email-masked]> wrote:
>>
>>> Hi Team,
>>>
>>> The customer called to follow up and informed that she does not need the
>>> liner and the pool, she wants a refund.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Sun, 19 Jul 2020 at 13:46, Abdelmohsen basha <[email-masked]>
>>> wrote:
>>>
>>>> @customer care <[email-masked]>  Would you please communicate
>>>> this to the customer and send us a feedback ?
>>>>
>>>> Thanks
>>>>
>>>> On Sun, 19 Jul 2020 at 12:00, Denmark A <[email-masked]> wrote:
>>>>
>>>>> +Abdelmohsen basha <[email-masked]> Please assist.
>>>>>
>>>>> Regards,
>>>>> Den mark
>>>>>
>>>>> On Wed, Jul 8, 2020 at 7:27 PM Abdul Moiz Ashraf <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> We can provide you the pool liner. Please deliver the same to the
>>>>>> customer.
>>>>>>
>>>>>> Thanks & Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Abdul Moiz *
>>>>>>
>>>>>> *Mobile Number : +971 55 3996788 *
>>>>>>
>>>>>> *Office Address: Deira, Dubai.*
>>>>>>
>>>>>>
>>>>>> ------------------------------
>>>>>> *From:* Denmark A <[email-masked]>
>>>>>> *Sent:* Wednesday, July 8, 2020 11:15 AM
>>>>>> *To:* Abdul Moiz Ashraf <[email-masked]>
>>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>>> [email-masked]>; Alina D'Souza <[email-masked]>; Mark
>>>>>> Anthony Laraga <[email-masked]>; Michael Rolle <
>>>>>> [email-masked]>; Kenneth Nwaso <
>>>>>> [email-masked]>
>>>>>> *Subject:* Re: Order #600905235 // Sku :TW-28212 // Name :Intex
>>>>>> Metal Frame Pool With Pump (12ft) // DAMAGED
>>>>>>
>>>>>> Dear Abdul,
>>>>>>
>>>>>> Please find the attached Sales Invoice for your reference.
>>>>>>
>>>>>> Regards,
>>>>>> Den mark
>>>>>>
>>>>>> On Wed, Jul 8, 2020 at 11:11 AM Abdul Moiz Ashraf <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Denmark,
>>>>>>
>>>>>> When was the customer bought the item?
>>>>>>
>>>>>> Thanks & Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Abdul Moiz *
>>>>>>
>>>>>> *Mobile Number : +971 55 3996788 *
>>>>>>
>>>>>> *Office Address: Deira, Dubai.*
>>>>>>
>>>>>>
>>>>>> ------------------------------
>>>>>> *From:* Denmark A <[email-masked]>
>>>>>> *Sent:* Wednesday, July 8, 2020 10:44 AM
>>>>>> *To:* Abdul Moiz Ashraf <[email-masked]>
>>>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>>>> [email-masked]>; Alina D'Souza <[email-masked]>; Mark
>>>>>> Anthony Laraga <[email-masked]>; Michael Rolle <
>>>>>> [email-masked]>; Kenneth Nwaso <
>>>>>> [email-masked]>
>>>>>> *Subject:* Re: Order #600905235 // Sku :TW-28212 // Name :Intex
>>>>>> Metal Frame Pool With Pump (12ft) // DAMAGED
>>>>>>
>>>>>> Dear Abdul,
>>>>>>
>>>>>> Please respond and update.
>>>>>>
>>>>>> Regards,
>>>>>> Den mark
>>>>>>
>>>>>> On Thu, Jul 2, 2020 at 10:45 AM Denmark A <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Dear Vendor,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please see the below customer complaint and allow us to send the item
>>>>>> back to you for your further evaluation.
>>>>>>
>>>>>>
>>>>>> Comments :There is a hole inside the pool , it’s leaking water
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> We appreciate your support in this matter, Thank you.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Den mark
>>>>>>
>>>>>>
>
> --
>
> Best Regards,
>
> *Yaseen Mohammed*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>