Subject: Re: Order #600833403 // AEW-8796712120 // Maxi-Cosi - Pearl Smart I-Size Car Seat Nomad - Grey // Damaged
From: Michael Rolle <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Abdul Monim <[email-masked]>, Suzanne <[email-masked]>, Yaseen Shaqra <[email-masked]>, Mohamed Magdy <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Angeli Fontillas <[email-masked]>, Samran Iftikhar <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Tue, 4 Aug 2020 10:15:32 +0400
List-Id: <ccteam.mumzworld.com>

Dear Abdul,

Please issue a credit note to proceed.

Best Regards,

Michael R.
ᐧ

On Thu, Jul 23, 2020 at 11:39 AM Denmark A <[email-masked]> wrote:

> Dear Abdul,
>
> Find the attached VRA and issue a credit note thank you.
>
> Regards,
>
> On Wed, Jul 22, 2020 at 10:16 AM Abdul Monim <[email-masked]> wrote:
>
>> Please issue a GRV from your side!.
>>
>>
>>
>> Best Regards
>>
>> *AREEN East & West LLC*  **  *Abdul Monim | **Sales
>> Supervisor*
>>
>> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
>> 1693
>>
>>
>>
>> *From:* Abdul Monim [mailto:[email-masked]]
>> *Sent:* Sunday, July 19, 2020 2:24 PM
>> *To:* [email-masked]' <[email-masked]>; 'Denmark A' <
>> [email-masked]>
>> *Cc:* 'Yaseen Shaqra' <[email-masked]>; 'Mohamed Magdy' <
>> [email-masked]>; 'customer care' <[email-masked]>;
>> 'Returns.fc' <[email-masked]>; 'Alina D'Souza' <
>> [email-masked]>; 'Angeli Fontillas' <[email-masked]>; 'Samran
>> Iftikhar' <[email-masked]>; 'Mark Anthony Laraga' <
>> [email-masked]>; 'Abdelmohsen basha' <[email-masked]>
>> *Subject:* RE: Order #600833403 // AEW-8796712120 // Maxi-Cosi - Pearl
>> Smart I-Size Car Seat Nomad - Grey // Damaged
>>
>>
>>
>> Dear MW team,
>>
>>
>>
>> We regret for the delay, and the best and fastest solution is to prepare
>> a GRV now then issue new order for your customer if wish.
>>
>>
>>
>> Best Regards
>>
>> *AREEN East & West LLC*  ***  Abdul Monim | **Sales
>> Supervisor*
>>
>> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
>> 1693
>>
>>
>>
>> *From:* [email-masked] [mailto:[email-masked]
>> <[email-masked]>]
>> *Sent:* Sunday, July 19, 2020 1:40 PM
>> *To:* 'Denmark A' <[email-masked]>; 'Abdul Monim' <
>> [email-masked]>
>> *Cc:* 'Yaseen Shaqra' <[email-masked]>; 'Mohamed Magdy' <
>> [email-masked]>; 'Abdul Monim' <[email-masked]>; 'customer
>> care' <[email-masked]>; 'Returns.fc' <[email-masked]>;
>> 'Alina D'Souza' <[email-masked]>; 'Angeli Fontillas' <
>> [email-masked]>; 'Samran Iftikhar' <[email-masked]>; 'Mark
>> Anthony Laraga' <[email-masked]>; 'Abdelmohsen basha' <
>> [email-masked]>
>> *Subject:* RE: Order #600833403 // AEW-8796712120 // Maxi-Cosi - Pearl
>> Smart I-Size Car Seat Nomad - Grey // Damaged
>>
>>
>>
>> Dear Denmark,
>>
>>
>>
>> Thank you for the follow-up @Abdul Monim [email-masked] will update
>> you on this claim.
>>
>>
>>
>> Best Regards,
>>
>> *Suzanne M. Abagat*
>>
>> Brand |Training Manager
>>
>> Middle East Region
>>
>>
>>
>>
>>
>>
>>
>>
>> *AREEN East & West LLC*
>>
>> *TRN:* 100260987100003
>>
>> P.O.Box 1693 , Dubai – UAE
>>
>> Tel : +971 4 2678888
>>
>> Mob : +971 56 1998 372
>>
>> E-mail : [email-masked]
>>
>> ــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ
>>
>>
>>
>>  *Please consider the environment when printing this
>> email.*
>>
>> This message and any attachments are confidential and intended solely for
>> the addressees. If you receive this message in error, please delete it
>> immediately and notify the sender at [email-masked] or by telephone
>> +971 4 2678888.
>>
>>  At present the integrity of e-mail across the internet cannot be
>> guaranteed and messages sent via Emails are potentially at risk. Therefore
>> if the reader of this message is not the intended recipient, you are hereby
>> notified that any unauthorized use, copying or dissemination is prohibited.
>> E-mails are susceptible to alteration. Neither AREEN EAST & WEST LLC, nor
>> any of its subsidiaries or affiliates shall be liable for the message if
>> altered, changed or falsified.
>>
>>
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Sunday, July 19, 2020 1:03 PM
>> *To:* Suzanne <[email-masked]>
>> *Cc:* Yaseen Shaqra <[email-masked]>; Mohamed Magdy <
>> [email-masked]>; Abdul Monim <[email-masked]>; customer care <
>> [email-masked]>; Returns.fc <[email-masked]>; Alina
>> D'Souza <[email-masked]>; Angeli Fontillas <[email-masked]>;
>> Samran Iftikhar <[email-masked]>; Mark Anthony Laraga <
>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>> *Subject:* Re: Order #600833403 // AEW-8796712120 // Maxi-Cosi - Pearl
>> Smart I-Size Car Seat Nomad - Grey // Damaged
>>
>>
>>
>> Dear Suzanne,
>>
>>
>>
>> Could you please update us here.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sun, Jul 19, 2020 at 9:09 AM Suzanne <[email-masked]> wrote:
>>
>> Dear Yaseen,
>>
>>
>>
>> We deeply apologise for such delays as we had unforeseen situation due to
>> our quality department in the Netherlands and will take it as our
>> responsibility to resolve in a timely manner but if we cannot fulfill in
>> your requested timeline. We will issue a CN for this @Abdul Monim
>> <[email-masked]> will facilitate your claim.
>>
>>
>>
>> Thank you and once again sorry for the inconvenience.
>>
>>
>>
>> Kind Regards,
>>
>> Suzanne
>>
>>
>>
>> *From:* Yaseen Shaqra <[email-masked]>
>> *Sent:* Friday, July 17, 2020 4:21 PM
>> *To:* Mohamed Magdy <[email-masked]>
>> *Cc:* Abdul Monim <[email-masked]>; [email-masked]; Denmark A <
>> [email-masked]>; customer care <[email-masked]>; Returns.fc
>> <[email-masked]>; Alina D'Souza <[email-masked]>; Angeli
>> Fontillas <[email-masked]>; Samran Iftikhar <[email-masked]>;
>> Mark Anthony Laraga <[email-masked]>; Abdelmohsen basha <
>> [email-masked]>
>> *Subject:* Re: Order #600833403 // AEW-8796712120 // Maxi-Cosi - Pearl
>> Smart I-Size Car Seat Nomad - Grey // Damaged
>>
>>
>>
>> @Mohamed Magdy <[email-masked]> Please note that the customer
>> wants the replacement to be delivered maximum by sunday, if not the
>> customer wants a full refund
>>
>>
>>
>> @[email-masked] <[email-masked]> @Abdul Monim
>> <[email-masked]> Please we need your support on this
>>
>>
>>
>> On Thu, Jul 16, 2020 at 9:36 AM Mohamed Magdy <[email-masked]>
>> wrote:
>>
>> when we will receive the replacement?
>>
>>
>> Thanks
>>
>>
>>
>> On Wed, Jul 15, 2020 at 4:45 PM Abdul Monim <[email-masked]> wrote:
>>
>> Dear All,
>>
>>
>>
>> Yes, the car seat now in our warehouse, we will process the replacement.
>>
>>
>>
>> Best Regards
>>
>> *AREEN East & West LLC*  ***  Abdul Monim | **Sales
>> Supervisor*
>>
>> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
>> 1693
>>
>>
>>
>> *From:* [email-masked] [mailto:[email-masked]]
>> *Sent:* Wednesday, July 15, 2020 3:02 PM
>> *To:* 'Denmark A' <[email-masked]>; 'Abdul Monim' <
>> [email-masked]>
>> *Cc:* 'Yaseen Shaqra' <[email-masked]>; 'customer care' <
>> [email-masked]>; 'Returns.fc' <[email-masked]>; 'Alina
>> D'Souza' <[email-masked]>; 'Angeli Fontillas' <[email-masked]>;
>> 'Samran Iftikhar' <[email-masked]>; 'Mark Anthony Laraga' <
>> [email-masked]>; 'Mohamed Magdy' <[email-masked]>;
>> 'Abdelmohsen basha' <[email-masked]>
>> *Subject:* RE: Order #600833403 // AEW-8796712120 // Maxi-Cosi - Pearl
>> Smart I-Size Car Seat Nomad - Grey // Damaged
>>
>>
>>
>> Dear Denmark,
>>
>>
>>
>> Many thanks for the update.
>>
>>
>>
>> Adding@ [email-masked] please confirm.
>>
>>
>>
>> Regards,
>>
>> Suzanne
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Wednesday, July 15, 2020 2:58 PM
>> *To:* Suzanne <[email-masked]>
>> *Cc:* Yaseen Shaqra <[email-masked]>; Abdul Monim <
>> [email-masked]>; customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Angeli
>> Fontillas <[email-masked]>; Samran Iftikhar <[email-masked]>;
>> Mark Anthony Laraga <[email-masked]>; Mohamed Magdy <
>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>> *Subject:* Re: Order #600833403 // AEW-8796712120 // Maxi-Cosi - Pearl
>> Smart I-Size Car Seat Nomad - Grey // Damaged
>>
>>
>>
>> Dear Suzanne,
>>
>>
>>
>> Thank you for your reply.
>>
>>
>>
>> Subject items already delivered by our driver to your side please confirm
>> with your team.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Wed, Jul 15, 2020 at 2:54 PM Suzanne <[email-masked]> wrote:
>>
>> Hi,
>>
>>
>>
>> We are processing internally. Please advise your customer that we will
>> replace the car seat. So kindly arrange and send the defective car seat to
>> us. Once the replacement is ready for collection [email-masked]
>> will inform you.
>>
>>
>>
>> We apologize for any inconvenience caused by the delay from our supplier.
>>
>>
>>
>> Thank you for understanding.
>>
>>
>>
>> Regards,
>>
>> Suzanne
>>
>>
>>
>>
>>
>>
>>
>> *From:* Yaseen Shaqra <[email-masked]>
>> *Sent:* Wednesday, July 15, 2020 2:02 PM
>> *To:* Abdul Monim <[email-masked]>; [email-masked]
>> *Cc:* Denmark A <[email-masked]>; customer care <
>> [email-masked]>; Returns.fc <[email-masked]>; Alina
>> D'Souza <[email-masked]>; Angeli Fontillas <[email-masked]>;
>> Samran Iftikhar <[email-masked]>; Mark Anthony Laraga <
>> [email-masked]>; Mohamed Magdy <[email-masked]>;
>> Abdelmohsen basha <[email-masked]>
>> *Subject:* Re: Order #600833403 // AEW-8796712120 // Maxi-Cosi - Pearl
>> Smart I-Size Car Seat Nomad - Grey // Damaged
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> Please update us up urgently, the customer is following up
>>
>>
>>
>> On Mon, Jul 13, 2020 at 10:47 AM Denmark A <[email-masked]> wrote:
>>
>> Dear Abdul,
>>
>>
>>
>> Please update us here.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sun, Jul 12, 2020 at 10:32 AM Denmark A <[email-masked]> wrote:
>>
>> Dear Abdul,
>>
>>
>>
>> Please update us thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Thu, Jul 9, 2020 at 9:03 AM Denmark A <[email-masked]> wrote:
>>
>> Dear Abdul,
>>
>>
>>
>> Please update.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Wed, Jul 8, 2020 at 8:46 AM Denmark A <[email-masked]> wrote:
>>
>> Dear Abdul,
>>
>>
>>
>> Find the attached  Sales Invoice.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Tue, Jul 7, 2020 at 8:31 AM Abdul Monim <[email-masked]> wrote:
>>
>> Hi,
>>
>>
>>
>> @Adding Ms. Suzanne
>>
>>
>>
>> Could you share with us your customer purchase proof please.
>>
>>
>>
>> Best Regards
>>
>> *AREEN East & West LLC*  ***  Abdul Monim | **Sales
>> Supervisor*
>>
>> *T*: +971 4 2678888*|**F*:+97142676000*|**M*:+971 56 2066647*|**P*.o.Box
>> 1693
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Monday, July 6, 2020 4:39 PM
>> *To:* Abdul Monim - Areen E&W <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Angeli
>> Fontillas <[email-masked]>; Samran Iftikhar <[email-masked]>;
>> Mark Anthony Laraga <[email-masked]>
>> *Subject:* Order #600833403 // AEW-8796712120 // Maxi-Cosi - Pearl Smart
>> I-Size Car Seat Nomad - Grey // Damaged
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation as the customer needs a
>> replacement.
>>
>> Also please see the attached video for your reference.
>>
>>
>>
>> Customer Comments : Item received damage.
>>
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> --
>>
>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>> --
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-- 
*Best Regards,*

*Michael C. Rolle*