Subject: Re: Sales Order # 600917172 - GTC-26710
From: Ekta Jesswani <[email-masked]>
To: "Leena ." <[email-masked]>
Cc: Asad <[email-masked]>, Hyacinth Joyce <[email-masked]>, Maricel Sadurai <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Radwa Ali <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Mon, 3 Aug 2020 18:26:30 +0400
List-Id: <ccteam.mumzworld.com>

Hi Leena,

Thanks for the approval.
The vendor is out of stock of the item.

Regards,
Ekta

On Mon, 3 Aug 2020 at 18:20, Leena . <[email-masked]> wrote:

> Ekta
>
> 1- approved
> 2- did the vendor say he can not supply?
>
> On Mon, Aug 3, 2020 at 6:13 PM Ekta Jesswani <[email-masked]> wrote:
>
>> Hi Asad, Leena
>>
>> Please advise if we can proceed with sourcing the item from Amazon and
>> fulfilling the customer's order.
>> The description was incorrect - the item does not include the filter pump
>> - as advised previously in the description.
>>
>> The customer is using the pool and has been following up to deliver the
>> filter pump.
>> The item is OOS on MW - priced at 157.50 AED
>> Price on Amazon - 299 AED
>>
>> The error is on our end, we need to fulfill the item as per the
>> customer's order.
>> Please approve.
>>
>> Thanks
>>
>> Regards,
>> Ekta
>>
>>
>>
>> On Mon, 3 Aug 2020 at 16:23, Hyacinth Joyce <[email-masked]> wrote:
>>
>>> Hi Maricel,
>>>
>>> Please proceed to source the pump, Ekta has approved the same.
>>>
>>>
>>> https://www.amazon.ae/Intex-Krystal-Filter-Litres-530gal/dp/B07P7LVVL1/ref=sr_1_fkmr0_1?dchild=1&keywords=Intex+Filter+Pump+%28For+8%27To12%27+Pool%29+530+Gal&qid=1594830639&sr=8-1-fkmr0
>>>
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Sun, 26 Jul 2020 at 17:55, Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi Ekta,
>>>>
>>>> The customer with the above-mentioned subject order placed an order for
>>>> the below item and did not receive the filter pump.
>>>>
>>>> GTC-26710 -  Intex - 12ft x 30In Prism Frame Premium Pool - Grey
>>>>
>>>> At the time of purchase, the item description mentioned that the filter
>>>> pump is included. Please see the below image for your reference.
>>>>
>>>>
>>>>
>>>> The item description has been updated and the data team confirmed that
>>>> the filter pump is not included as per the vendor's description.
>>>>
>>>> The pump is OOS on our end and the sourcing team advised that it is
>>>> available from Amazon but it is double from our retail price.
>>>>
>>>> https://www.amazon.ae/Intex-Krystal-Filter-Litres-530gal/dp/B07P7LVVL1/ref=sr_1_fkmr0_1?dchild=1&keywords=Intex+Filter+Pump+%28For+8%27To12%27+Pool%29+530+Gal&qid=1594830639&sr=8-1-fkmr0
>>>>
>>>>
>>>> Kindly advise on how to proceed.
>>>>
>>>> Thank you.
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Sun, 26 Jul 2020 at 15:31, Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi team,
>>>>>
>>>>> May we know if the below item description is correct.
>>>>>
>>>>> GTC-26710 -  Intex - 12ft x 30In Prism Frame Premium Pool - Grey
>>>>>
>>>>>
>>>>> Thank you.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Thu, 23 Jul 2020 at 17:30, Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> May we have an update on this case, please?
>>>>>>
>>>>>> The customer keeps on following up and needs the pump asap,
>>>>>>
>>>>>> Please advise. Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jul 16, 2020 at 9:51 AM Radwa Ali <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Thanks Maricel.
>>>>>>> Hi @Amir Julkarnain <[email-masked]> @Asad
>>>>>>> <[email-masked]> @Ekta Jesswani <[email-masked]> , Please
>>>>>>> advise if we can proceed?
>>>>>>>
>>>>>>> *Radwa Ali*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>>>  w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Jul 15, 2020 at 8:34 PM Maricel Sadurai <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> Requested item is currently available from amazon but it is double
>>>>>>>> as our retail price.
>>>>>>>>
>>>>>>>>
>>>>>>>> https://www.amazon.ae/Intex-Krystal-Filter-Litres-530gal/dp/B07P7LVVL1/ref=sr_1_fkmr0_1?dchild=1&keywords=Intex+Filter+Pump+%28For+8%27To12%27+Pool%29+530+Gal&qid=1594830639&sr=8-1-fkmr0
>>>>>>>>
>>>>>>>>
>>>>>>>> Need the approval for this if we are going to source the item.
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, Jul 15, 2020 at 6:19 PM Radwa Ali <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Maricel,
>>>>>>>>> SKU is  TW-28604
>>>>>>>>> Intex Filter Pump (For 8'To12' Pool) 530 Gal
>>>>>>>>>
>>>>>>>>> *Radwa Ali*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>>>  │ w: www.mumzworld.com
>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, Jul 15, 2020 at 5:45 PM Maricel Sadurai <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Radwa,
>>>>>>>>>>
>>>>>>>>>> May I know the specific SKU for the filter pump.
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Wed, Jul 15, 2020 at 4:47 PM Radwa Ali <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Maricel,
>>>>>>>>>>> Please assist us with a  filter pump that is compatible with the
>>>>>>>>>>> above SKU.
>>>>>>>>>>> As the item was received missing an the pump and it is now OOS
>>>>>>>>>>> from our site.
>>>>>>>>>>>
>>>>>>>>>>> *Radwa Ali*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 526476307│ e: [email-masked]
>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>
>>
>> --
>> *Regards, *
>>
>>
>>

-- 
*Regards, *