Subject: Re: Sales Order # 600917172 - GTC-26710
From: Hyacinth Joyce <[email-masked]>
To: Maricel Sadurai <[email-masked]>
Cc: Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Radwa Ali <[email-masked]>, Yaseen Shaqra <[email-masked]>, Asad <[email-masked]>, Leena <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Mon, 3 Aug 2020 16:23:40 +0400
List-Id: <ccteam.mumzworld.com>

Hi Maricel,

Please proceed to source the pump, Ekta has approved the same.

https://www.amazon.ae/Intex-Krystal-Filter-Litres-530gal/dp/B07P7LVVL1/ref=sr_1_fkmr0_1?dchild=1&keywords=Intex+Filter+Pump+%28For+8%27To12%27+Pool%29+530+Gal&qid=1594830639&sr=8-1-fkmr0

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, 26 Jul 2020 at 17:55, Hyacinth Joyce <[email-masked]> wrote:

> Hi Ekta,
>
> The customer with the above-mentioned subject order placed an order for
> the below item and did not receive the filter pump.
>
> GTC-26710 -  Intex - 12ft x 30In Prism Frame Premium Pool - Grey
>
> At the time of purchase, the item description mentioned that the filter
> pump is included. Please see the below image for your reference.
>
>
>
> The item description has been updated and the data team confirmed that the
> filter pump is not included as per the vendor's description.
>
> The pump is OOS on our end and the sourcing team advised that it is
> available from Amazon but it is double from our retail price.
>
> https://www.amazon.ae/Intex-Krystal-Filter-Litres-530gal/dp/B07P7LVVL1/ref=sr_1_fkmr0_1?dchild=1&keywords=Intex+Filter+Pump+%28For+8%27To12%27+Pool%29+530+Gal&qid=1594830639&sr=8-1-fkmr0
>
>
> Kindly advise on how to proceed.
>
> Thank you.
>
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Sun, 26 Jul 2020 at 15:31, Hyacinth Joyce <[email-masked]> wrote:
>
>> Hi team,
>>
>> May we know if the below item description is correct.
>>
>> GTC-26710 -  Intex - 12ft x 30In Prism Frame Premium Pool - Grey
>>
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Thu, 23 Jul 2020 at 17:30, Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> May we have an update on this case, please?
>>>
>>> The customer keeps on following up and needs the pump asap,
>>>
>>> Please advise. Thank you
>>>
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Thu, Jul 16, 2020 at 9:51 AM Radwa Ali <[email-masked]> wrote:
>>>
>>>> Thanks Maricel.
>>>> Hi @Amir Julkarnain <[email-masked]> @Asad <[email-masked]> @Ekta
>>>> Jesswani <[email-masked]> , Please advise if we can proceed?
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>> On Wed, Jul 15, 2020 at 8:34 PM Maricel Sadurai <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> Requested item is currently available from amazon but it is double as
>>>>> our retail price.
>>>>>
>>>>>
>>>>> https://www.amazon.ae/Intex-Krystal-Filter-Litres-530gal/dp/B07P7LVVL1/ref=sr_1_fkmr0_1?dchild=1&keywords=Intex+Filter+Pump+%28For+8%27To12%27+Pool%29+530+Gal&qid=1594830639&sr=8-1-fkmr0
>>>>>
>>>>>
>>>>> Need the approval for this if we are going to source the item.
>>>>>
>>>>> Regards,
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Jul 15, 2020 at 6:19 PM Radwa Ali <[email-masked]> wrote:
>>>>>
>>>>>> Hi Maricel,
>>>>>> SKU is  TW-28604
>>>>>> Intex Filter Pump (For 8'To12' Pool) 530 Gal
>>>>>>
>>>>>> *Radwa Ali*
>>>>>> Customer Care Representative
>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>> w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> On Wed, Jul 15, 2020 at 5:45 PM Maricel Sadurai <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Radwa,
>>>>>>>
>>>>>>> May I know the specific SKU for the filter pump.
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Jul 15, 2020 at 4:47 PM Radwa Ali <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Maricel,
>>>>>>>> Please assist us with a  filter pump that is compatible with the
>>>>>>>> above SKU.
>>>>>>>> As the item was received missing an the pump and it is now OOS from
>>>>>>>> our site.
>>>>>>>>
>>>>>>>> *Radwa Ali*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>> │ w: www.mumzworld.com
>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>>> Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>