Subject: RE: Order #600788069 // Sku :JUM-LFWHT511 // Name :Laurastar - Lift Pure White // DEFECTIVE
From: Agency Service <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Akshay Mukund <[email-masked]>, Avni Duggal <[email-masked]>, Sachin Airani <[email-masked]>, Alina D'Souza <[email-masked]>, Mohd Ashraf <[email-masked]>, Mohit Kapoor <[email-masked]>, outbound jawh <[email-masked]>, POD jawh <[email-masked]>, Aadesh Kelkar <[email-masked]>, Praveen Suresh <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Samran Iftikhar <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Mon, 3 Aug 2020 12:12:33 +0000
List-Id: <ccteam.mumzworld.com>

Dear Michael,

Unit is ready for Pickup at JBL Service Center.

[Jumbo]
Agency Service | Service Centre
Jumbo Electronics Co. Ltd (LLC) PO Box 25873 Dubai UAE
T +971 4 821 3838 | F +971 4 8849 796 | M  | email [email-masked]<mailto:[email-masked]>
www.twitter.com/JumboWorld<http://www.twitter.com/JumboWorld> | <http://www.jumbo.ae> www.facebook.com/JumboWorld<http://www.facebook.com/JumboWorld>
Corporate website: www.jumbogroup.com<http://www.jumbogroup.com> | Buy online at: www.jumbo.ae<http://www.jumbo.ae>

From: Denmark A <[email-masked]>
Sent: Monday, August 03, 2020 12:31 PM
To: Agency Service <[email-masked]>
Cc: Akshay Mukund <[email-masked]>; Avni Duggal <[email-masked]>; Sachin Airani <[email-masked]>; Alina D'Souza <[email-masked]>; Mohd Ashraf <[email-masked]>; Mohit Kapoor <[email-masked]>; outbound jawh <[email-masked]>; POD jawh <[email-masked]>; Aadesh Kelkar <[email-masked]>; Praveen Suresh <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Samran Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
Subject: Re: Order #600788069 // Sku :JUM-LFWHT511 // Name :Laurastar - Lift Pure White // DEFECTIVE

Dear Team,

Any update on this? Item was still not delivered back here in our Warehouse as of 08/03/2020.

Please check and advice,

Best Regards,

Michael R.

On Wed, Jul 22, 2020 at 2:09 PM Agency Service <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Apologies for the system error.
Estimation is cancelled.
Unit will be delivered back with in two working days after necessary repairs.

[Jumbo]
Agency Service | Service Centre
Jumbo Electronics Co. Ltd (LLC) PO Box 25873 Dubai UAE
T +971 4 821 3838 | F +971 4 8849 796 | M  | email [email-masked]<mailto:[email-masked]>
www.twitter.com/JumboWorld<https://urldefense.com/v3/__http:/www.twitter.com/JumboWorld__;!!DGUnnRohDIROxD-N!_yruKZbmryRBRzifdP6B2nAaN2ypRuvW4lSbTOW6qZYUDPsyIo0P7BhuAGxALteyfwvI5A$> | <http://www.jumbo.ae> www.facebook.com/JumboWorld<https://urldefense.com/v3/__http:/www.facebook.com/JumboWorld__;!!DGUnnRohDIROxD-N!_yruKZbmryRBRzifdP6B2nAaN2ypRuvW4lSbTOW6qZYUDPsyIo0P7BhuAGxALtf-eH3DGQ$>
Corporate website: www.jumbogroup.com<https://urldefense.com/v3/__http:/www.jumbogroup.com__;!!DGUnnRohDIROxD-N!_yruKZbmryRBRzifdP6B2nAaN2ypRuvW4lSbTOW6qZYUDPsyIo0P7BhuAGxALtevEwgqjw$> | Buy online at: www.jumbo.ae<http://www.jumbo.ae>

From: Akshay Mukund <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 22, 2020 11:59 AM
To: Denmark A <[email-masked]<mailto:[email-masked]>>; Avni Duggal <[email-masked]<mailto:[email-masked]>>; Sachin Airani <[email-masked]<mailto:[email-masked]>>; Agency Service <[email-masked]<mailto:[email-masked]>>
Cc: Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Mohd Ashraf <[email-masked]<mailto:[email-masked]>>; Mohit Kapoor <[email-masked]<mailto:[email-masked]>>; outbound jawh <[email-masked]<mailto:[email-masked]>>; POD jawh <[email-masked]<mailto:[email-masked]>>; Aadesh Kelkar <[email-masked]<mailto:[email-masked]>>; Praveen Suresh <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order #600788069 // Sku :JUM-LFWHT511 // Name :Laurastar - Lift Pure White // DEFECTIVE

@Sachin Airani<mailto:[email-masked]>, @Agency Service<mailto:[email-masked]>-   this unit is under warranty- why should the customer pay for it?

Thanks,

[Jumbo]
Akshay Mukund | Executive - Key Accounts - Lifestyle Brands - UAE
Jumbo Electronics Co. Ltd (LLC) PO Box 3426 Dubai UAE
T +971 4 315 6212 | F +971 4 315 6130 | M +971 55 281 5275 | email [email-masked]<mailto:[email-masked]>
www.twitter.com/JumboWorld<https://urldefense.com/v3/__http:/www.twitter.com/JumboWorld__;!!DGUnnRohDIROxD-N!_yruKZbmryRBRzifdP6B2nAaN2ypRuvW4lSbTOW6qZYUDPsyIo0P7BhuAGxALteyfwvI5A$> | <http://www.jumbo.ae> www.facebook.com/JumboWorld<https://urldefense.com/v3/__http:/www.facebook.com/JumboWorld__;!!DGUnnRohDIROxD-N!_yruKZbmryRBRzifdP6B2nAaN2ypRuvW4lSbTOW6qZYUDPsyIo0P7BhuAGxALtf-eH3DGQ$>
Corporate website: www.jumbogroup.com<https://urldefense.com/v3/__http:/www.jumbogroup.com__;!!DGUnnRohDIROxD-N!_yruKZbmryRBRzifdP6B2nAaN2ypRuvW4lSbTOW6qZYUDPsyIo0P7BhuAGxALtevEwgqjw$> | Buy online at: www.jumbo.ae<http://www.jumbo.ae>

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 22, 2020 9:57 AM
To: Avni Duggal <[email-masked]<mailto:[email-masked]>>
Cc: Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Akshay Mukund <[email-masked]<mailto:[email-masked]>>; Mohd Ashraf <[email-masked]<mailto:[email-masked]>>; Mohit Kapoor <[email-masked]<mailto:[email-masked]>>; outbound jawh <[email-masked]<mailto:[email-masked]>>; POD jawh <[email-masked]<mailto:[email-masked]>>; Aadesh Kelkar <[email-masked]<mailto:[email-masked]>>; Praveen Suresh <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600788069 // Sku :JUM-LFWHT511 // Name :Laurastar - Lift Pure White // DEFECTIVE

Dear Avni,

Could you please clarify this issue regarding the warranty, as per your warranty, the customer purchased the product last 4th of April 2020 so therefore it falls under warranty right?
But then suddenly one from your service center sends an SMS asking for payment and approval from the customer to pay 467.25.

Attached photo for your reference.

Regards,
Den mark

On Tue, Jul 21, 2020 at 2:56 PM Abdelmohsen basha <[email-masked]<mailto:[email-masked]>> wrote:
Hello Alina,

As mentioned previously by the vendor, the customer shall contact their service center.

Thanks

On Tue, 21 Jul 2020 at 14:35, Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Any update customer waiting for an update

Regards,
Alina

On Mon, Jul 20, 2020 at 11:52 AM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Avni,

Please update and also find the attached sales invoice for your reference.

Regards,
Den mark

On Mon, Jul 13, 2020 at 11:34 AM Avni Duggal <[email-masked]<mailto:[email-masked]>> wrote:
Dear Denmark,

The Laurastar products enjoy one year warranty.

Please request the customer to get in touch with our service team – 800JUMBO or reach out to any of the service locations in order to get the unit checked.

Regards,
[Jumbo]
Avni Duggal | Business Development Manager - Distribution
Jumbo Electronics Co. Ltd (LLC) PO Box 3426 Dubai UAE
T +971 4 315 6380 | F +971 4 334 1091 | M +971 55 275 6168 | email [email-masked]<mailto:[email-masked]>
www.twitter.com/JumboWorld<https://urldefense.com/v3/__http:/www.twitter.com/JumboWorld__;!!DGUnnRohDIROxD-N!_wHESff6XjkeDDYEQ0MjUz94nou7prFyFMQGovF8dwjWp_fQ8yfoyjo80OlbrI_F3XAQ$> | <http://www.jumbo.ae> www.facebook.com/JumboWorld<https://urldefense.com/v3/__http:/www.facebook.com/JumboWorld__;!!DGUnnRohDIROxD-N!_wHESff6XjkeDDYEQ0MjUz94nou7prFyFMQGovF8dwjWp_fQ8yfoyjo80OlbrOx_vVKk$>
Corporate website: www.jumbogroup.com<https://urldefense.com/v3/__http:/www.jumbogroup.com__;!!DGUnnRohDIROxD-N!_wHESff6XjkeDDYEQ0MjUz94nou7prFyFMQGovF8dwjWp_fQ8yfoyjo80OlbrDkSXXcz$> | Buy online at: www.jumbo.ae<http://www.jumbo.ae>

From: Akshay Mukund <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 11, 2020 2:08 PM
To: Denmark A <[email-masked]<mailto:[email-masked]>>; Mohd Ashraf <[email-masked]<mailto:[email-masked]>>; Mohit Kapoor <[email-masked]<mailto:[email-masked]>>; outbound jawh <[email-masked]<mailto:[email-masked]>>; POD jawh <[email-masked]<mailto:[email-masked]>>; Aadesh Kelkar <[email-masked]<mailto:[email-masked]>>; Praveen Suresh <[email-masked]<mailto:[email-masked]>>; Avni Duggal <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order #600788069 // Sku :JUM-LFWHT511 // Name :Laurastar - Lift Pure White // DEFECTIVE

+@Avni Duggal<mailto:[email-masked]>,

Hi Avni, below is for Laurastar

[Jumbo]
Akshay Mukund | Executive - Key Accounts - Lifestyle Brands - UAE
Jumbo Electronics Co. Ltd (LLC) PO Box 3426 Dubai UAE
T +971 4 315 6212 | F +971 4 315 6130 | M +971 55 281 5275 | email [email-masked]<mailto:[email-masked]>
www.twitter.com/JumboWorld<https://urldefense.com/v3/__http:/www.twitter.com/JumboWorld__;!!DGUnnRohDIROxD-N!_wHESff6XjkeDDYEQ0MjUz94nou7prFyFMQGovF8dwjWp_fQ8yfoyjo80OlbrI_F3XAQ$> | <http://www.jumbo.ae> www.facebook.com/JumboWorld<https://urldefense.com/v3/__http:/www.facebook.com/JumboWorld__;!!DGUnnRohDIROxD-N!_wHESff6XjkeDDYEQ0MjUz94nou7prFyFMQGovF8dwjWp_fQ8yfoyjo80OlbrOx_vVKk$>
Corporate website: www.jumbogroup.com<https://urldefense.com/v3/__http:/www.jumbogroup.com__;!!DGUnnRohDIROxD-N!_wHESff6XjkeDDYEQ0MjUz94nou7prFyFMQGovF8dwjWp_fQ8yfoyjo80OlbrDkSXXcz$> | Buy online at: www.jumbo.ae<http://www.jumbo.ae>

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 11, 2020 12:25 PM
To: Mohd Ashraf <[email-masked]<mailto:[email-masked]>>; Mohit Kapoor <[email-masked]<mailto:[email-masked]>>; Akshay Mukund <[email-masked]<mailto:[email-masked]>>; outbound jawh <[email-masked]<mailto:[email-masked]>>; POD jawh <[email-masked]<mailto:[email-masked]>>; Aadesh Kelkar <[email-masked]<mailto:[email-masked]>>; Praveen Suresh <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Order #600788069 // Sku :JUM-LFWHT511 // Name :Laurastar - Lift Pure White // DEFECTIVE

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Return Reason:doesnt_work_or_defective
Comments :Steam iron worked fine for 2 months, now suddenly not working well and just puts out lots of steam. Kindly arrange to repair the item under warranty or replace it with a new one, as it's unacceptable to get an item worth AED 2,000 and get defected in two months.

We appreciate your support in this matter, Thank you.

Regards,
Den mark

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