Subject: RE: Warranty Confirmation / SKU AL-NB9-1012 - Order No. 600711266
From: "Abel" <[email-masked]>
To: "'Ivy'" <[email-masked]>
Cc: "'Hyacinth Joyce'" <[email-masked]>, "'Mostafa saad'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Denmark A'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Ashley Fernandes'" <[email-masked]>, "'Rovie'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Mary Anne Agapito'" <[email-masked]>
Date: Mon, 3 Aug 2020 15:44:14 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

If the power motor base is the one that is damaged we can replace it with a new one. However if the blade assembly is the one that is damage, kindly remind the customer about our warranty policy.

Thanks and regards,

Abel

From: Ivy [mailto:[email-masked]] 
Sent: Monday, August 3, 2020 3:36 PM
To: 'Abel' <[email-masked]>
Cc: 'Hyacinth Joyce' <[email-masked]>; 'Mostafa saad' <[email-masked]>; 'Returns.fc' <[email-masked]>; 'Denmark A' <[email-masked]>; 'customer care' <[email-masked]>; 'Ashley Fernandes' <[email-masked]>; 'Rovie' <[email-masked]>; 'Alina D'Souza' <[email-masked]>; 'Mary Anne Agapito' <[email-masked]>
Subject: RE: Warranty Confirmation / SKU AL-NB9-1012 - Order No. 600711266

Hi Abel,

Please advise.

Thank you!

Best regards,

Ivy Czarina Rosel

Online Sales Executive

Mob:                     +971 55 248 1227

Dir:                         +971 4 247 6754

Email:                     <mailto:[email-masked]> [email-masked]

Website:               <http://www.algt-me.com/> www.algt-me.com

Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.

 

 

From: Mary Anne Agapito [mailto:[email-masked]] 
Sent: Monday, August 3, 2020 3:17 PM
To: Ivy
Cc: Hyacinth Joyce; Mostafa saad; Returns.fc; Denmark A; customer care; Ashley Fernandes; Rovie; Abel; Alina D'Souza
Subject: Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No. 600711266

Hi Ivy,

As per the customer, this is the second time she had an issue with the item. She doesn't want t it to be repaired but wants a replacement instead.

Please assist. Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Mon, Jul 27, 2020 at 12:52 PM Alina D'Souza <[email-masked] <mailto:[email-masked]> > wrote:

@Mostafa saad <mailto:[email-masked]>  please arange for the item its stil with couriers.

@Denmark A <mailto:[email-masked]>  Please label it FOR REPAIR C/O ABEL (URGENT)., keep us posted

Regards,

Alina

 

On Sun, Jul 26, 2020 at 1:46 PM Hyacinth Joyce <[email-masked] <mailto:[email-masked]> > wrote:

Hi Team,

@Ivy <mailto:[email-masked]>  Thank you for the update.

@Returns.fc <mailto:[email-masked]>  / @Denmark A <mailto:[email-masked]>  / @Alina D'Souza <mailto:[email-masked]>  Kindly do the needful, email follow up sent about the collection.

Thank you.

 

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: joyce <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Sun, 26 Jul 2020 at 13:36, Ivy <[email-masked] <mailto:[email-masked]> > wrote:

Hi,

Kindly collect the item and handover to our driver. Please label it FOR REPAIR C/O ABEL (URGENT).

Thank you!

Best regards,

Ivy Czarina Rosel

Online Sales Executive

Mob:                     +971 55 248 1227

Dir:                         +971 4 247 6754

Email:                     <mailto:[email-masked]> [email-masked]

Website:               <http://www.algt-me.com/> www.algt-me.com

Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.

 

 

From: Hyacinth Joyce [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Sunday, July 26, 2020 12:51 PM
To: Rovie; Ivy
Cc: customer care; Ashley Fernandes; Returns.fc; Denmark A; Alina D'Souza
Subject: Warranty Confirmation / SKU AL-NB9-1012 - Order No. 600711266

Hi team,

The customer with the above order number purchased the below item in Feb 2020.

600711266

 <https://3651277.app.netsuite.com/app/common/item/item.nl?id=946406> AL-NB9-1012

NutriBullet Pro Series 10pcs Set 900W

1

The customer reported and shared the below:

-a liquid is coming out from the bottom part

-it is not mixing well 

-milling blade is seriously scratched

 

 

 

Kindly check and advise ASAP.

Please note that the item is needed by the customer on Wednesday because they will be out for vacation and would bring the item with them.

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: joyce <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE