Subject: Re: Customer's Request - 600933736 // SKU: VG-MP-40DCM
From: Clearway Express <[email-masked]>
To: Hyacinth Joyce <[email-masked]>
Cc: lastmile <[email-masked]>, Naib Khan <[email-masked]>, Eugene Mugisa <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, Michael Rolle <[email-masked]>, "Inbound.fc" <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, customer care <[email-masked]>, Muhammad Habib <[email-masked]>, Mostafa saad <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Mon, 3 Aug 2020 15:19:54 +0400
List-Id: <ccteam.mumzworld.com>

Dear team shipment has been returned to warhouse already.

Regards

Hashim
Clearway Express

On Mon, 3 Aug 2020, 15:06 Hyacinth Joyce, <[email-masked]> wrote:

> Hi Team,
>
> @Clearway Express <[email-masked]> is the shipment for
> 600933736_1  returned as requested?
>
> @Returns.fc <[email-masked]> / @Denmark A
> <[email-masked]> once the shipment is returned/received on our end
> kindly assist to update CRA ASAP.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Mon, 3 Aug 2020 at 15:01, Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Any update on this case, please?
>>
>> The customer is following up and needs the changing mat asap.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Wed, Jul 29, 2020 at 11:34 AM Mary Anne Agapito <
>> [email-masked]> wrote:
>>
>>> Hi Team,
>>>
>>> Did you already receive the item from Clearway?
>>>
>>> If so, please create the CRA to place a new order. The customer is
>>> following up.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sun, Jul 26, 2020 at 12:30 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> I spoke with Muhammad Israr to return the shipment he has back to our
>>>> warehouse.
>>>>
>>>> @Returns.fc <[email-masked]>  @Denmark A
>>>> <[email-masked]> @Michael Rolle <[email-masked]>
>>>> - please create the CRA when received.
>>>>
>>>> Kindly advise me when done so I could place a new order.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Sat, Jul 25, 2020 at 6:29 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> Please do not proceed with the delivery instead return it back to us.
>>>>>
>>>>> @Mostafa saad <[email-masked]> - please follow up with the
>>>>> courier as well
>>>>>
>>>>> @Returns.fc <[email-masked]>  - please create the CRA when
>>>>> received
>>>>>
>>>>> @Muhammad Habib <[email-masked]>  - as discussed please check
>>>>> if there is a white color for other changing mats
>>>>>
>>>>> VG-PX-40DCM;  VG-SB-40DCM or VG-AB-40DCM
>>>>>
>>>>> Kindly advise me when confirmed.
>>>>>
>>>>> Thank you for your support
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Sat, Jul 25, 2020 at 5:37 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Muhammad,
>>>>>>
>>>>>> As per NS, it has already been shipped.
>>>>>>
>>>>>> Please do not dispatch yet, will inform the customer if she still
>>>>>> wants it. She insisted yesterday she wants white.
>>>>>>
>>>>>> I will update you once confirmed.
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, Jul 25, 2020 at 5:09 PM Muhammad Habib <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Mary,
>>>>>>>
>>>>>>> We checked all the physical stock.  All are blue in color.
>>>>>>>
>>>>>>> On Fri, Jul 24, 2020 at 5:02 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> Do we have the white changing mats as shown on the website? The
>>>>>>>> customer had an issue before wherein she got the blue one and she doesn't
>>>>>>>> want it. The customer wants the same as shown on the website.
>>>>>>>>
>>>>>>>>
>>>>>>>> Please check and do the needful. Thank you
>>>>>>>>
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
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>>>>>>>> .
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>
>>>>>>> Thanks & regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>