Subject: Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No. 600711266
From: Mary Anne Agapito <[email-masked]>
To: Ivy <[email-masked]>
Cc: Hyacinth Joyce <[email-masked]>, Mostafa saad <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>, Ashley Fernandes <[email-masked]>, Rovie <[email-masked]>, Abel <[email-masked]>, "Alina D'Souza" <[email-masked]>
Date: Mon, 3 Aug 2020 15:17:27 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ivy,

As per the customer, this is the second time she had an issue with the
item. She doesn't want t it to be repaired but wants a replacement instead.

Please assist. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, Jul 27, 2020 at 12:52 PM Alina D'Souza <[email-masked]> wrote:

> @Mostafa saad <[email-masked]> please arange for the item its
> stil with couriers.
>
> @Denmark A <[email-masked]> Please label it FOR REPAIR C/O ABEL
> (URGENT)., keep us posted
>
> Regards,
> Alina
>
>
> On Sun, Jul 26, 2020 at 1:46 PM Hyacinth Joyce <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> @Ivy <[email-masked]> Thank you for the update.
>>
>> @Returns.fc <[email-masked]> / @Denmark A
>> <[email-masked]> / @Alina D'Souza <[email-masked]> Kindly do
>> the needful, email follow up sent about the collection.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Sun, 26 Jul 2020 at 13:36, Ivy <[email-masked]> wrote:
>>
>>> Hi,
>>>
>>>
>>>
>>> Kindly collect the item and handover to our driver. Please label it FOR
>>> REPAIR C/O ABEL (URGENT).
>>>
>>>
>>>
>>> Thank you!
>>>
>>>
>>>
>>> Best regards,
>>>
>>>
>>>
>>> Ivy Czarina Rosel
>>>
>>> Online Sales Executive
>>>
>>>
>>>
>>> Mob:                     +971 55 248 1227
>>>
>>> Dir:                         +971 4 247 6754
>>>
>>> Email:                    [email-masked]
>>>
>>> Website:              www.algt-me.com
>>>
>>> Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Hyacinth Joyce [mailto:[email-masked]]
>>> *Sent:* Sunday, July 26, 2020 12:51 PM
>>> *To:* Rovie; Ivy
>>> *Cc:* customer care; Ashley Fernandes; Returns.fc; Denmark A; Alina
>>> D'Souza
>>> *Subject:* Warranty Confirmation / SKU AL-NB9-1012 - Order No. 600711266
>>>
>>>
>>>
>>> Hi team,
>>>
>>>
>>>
>>> The customer with the above order number purchased the below item in Feb
>>> 2020.
>>>
>>>
>>>
>>>
>>> 600711266
>>>
>>> AL-NB9-1012
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=946406>
>>>
>>> NutriBullet Pro Series 10pcs Set 900W
>>>
>>> 1
>>>
>>>
>>>
>>> The customer reported and shared the below:
>>>
>>> -a liquid is coming out from the bottom part
>>>
>>> -it is not mixing well
>>>
>>> -milling blade is seriously scratched
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Kindly check and advise ASAP.
>>>
>>>
>>>
>>> Please note that the item is needed by the customer on Wednesday because
>>> they will be out for vacation and would bring the item with them.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>>
>>> Customer Care Representative
>>>
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>