Subject: Re: Order #600887934 // Sku :TAMA-567-661 // Name :Brevi - Lindo Ergonomic Bath or Changing Station - Starry Sky // Defective / Missing Part
From: Denmark A <[email-masked]>
To: Tarek El-Far <[email-masked]>, Abigail Nicole Capinpin <[email-masked]>
Cc: Fahad Shafiq <[email-masked]>, "Alina D'Souza" <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Samran Iftikhar <[email-masked]>, Mohamed Magdy <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Mon, 3 Aug 2020 15:08:46 +0400
List-Id: <ccteam.mumzworld.com>

Dear Tarek,

Thank you for the clarification over the phone.

@Fahad Shafiq <[email-masked]> @Abigail Nicole Capinpin
<[email-masked]> Please assist us to close this issue and settle
the vendor concern as well.

Regards,
Den mark

On Tue, Jun 30, 2020 at 10:17 AM Tarek El-Far <[email-masked]> wrote:

> Dear Den
>
>
>
> Thank you for the below, however, no CN will be needed as it’s not yet
> invoiced (same month) so we will not invoice as mentioned below, we will
> only invoice the rest of the items included with the same PO
>
>
>
> Regards
>
>
>
> Tarek El-Far
>
> General Manager
>
> TAMA L.L.C.
>
> +971 555 99 1010
>
>
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Tuesday, 30 June, 2020 10:14
> *To:* Tarek El-Far <[email-masked]>; Fahad Shafiq <[email-masked]>
> *Cc:* Alina D'Souza <[email-masked]>; customer care <
> [email-masked]>; Returns.fc <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Mohamed Magdy <[email-masked]>
> *Subject:* Re: Order #600887934 // Sku :TAMA-567-661 // Name :Brevi -
> Lindo Ergonomic Bath or Changing Station - Starry Sky // Defective /
> Missing Part
>
>
>
> Dear Tarek,
>
>
>
> Please find the attached VRA copy for your reference and issue us a
> credit note.
>
>
>
> @Fahad Shafiq <[email-masked]> FYI.
>
>
>
> Regards,
>
>
>
>
>
> On Tue, Jun 30, 2020 at 10:07 AM Mohamed Magdy <[email-masked]>
> wrote:
>
> @Denmark A <[email-masked]> ..Create VRA and update send it to
> fahad
>
>
>
> On Mon, Jun 29, 2020 at 3:56 PM Tarek El-Far <[email-masked]> wrote:
>
> Dear Den,
>
>
>
> I just checked and item is received and we have reversed the invoice
> already so we are closing the case
>
>
>
> Regards
>
>
>
> Tarek El-Far
>
> General Manager
>
> TAMA L.L.C.
>
> +971 555 99 1010
>
>
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Monday, 29 June, 2020 14:52
> *To:* Tarek El-Far <[email-masked]>
> *Cc:* Savad <[email-masked]>; Alina D'Souza <[email-masked]>;
> customer care <[email-masked]>; Returns.fc <[email-masked]>;
> Samran Iftikhar <[email-masked]>; Mohamed Magdy <
> [email-masked]>
> *Subject:* Re: Order #600887934 // Sku :TAMA-567-661 // Name :Brevi -
> Lindo Ergonomic Bath or Changing Station - Starry Sky // Defective /
> Missing Part
>
>
>
> Dear Tarek,
>
>
>
> Any updates? please confirm if you already received the item.
>
>
>
> Regards,
>
> Den mark
>
>
>
>
>
>
>
> On Sat, Jun 27, 2020 at 9:26 AM Denmark A <[email-masked]> wrote:
>
> Dear Tarek,
>
>
>
> Thank you for your email, I will dispatch it today.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sat, Jun 27, 2020 at 9:22 AM Tarek El-Far <[email-masked]> wrote:
>
> Dear Den
>
>
>
> For this order, my immediate response was to return but then Alina
> proposed to install and return to customer so am not sure of the final
> decision, however and as previously confirmed, please feel free to issue
> POD and return to our WH so that we issue relevant credit note
>
>
>
> @ Savad, please accept back this item and confirm once received to issue
> credit note
>
>
>
> Regards
>
>
>
> Tarek El-Far
>
> General Manager
>
> TAMA L.L.C.
>
> +971 555 99 1010
>
>
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Saturday, 27 June, 2020 08:30
> *To:* Tarek El-Far <[email-masked]>
> *Cc:* Alina D'Souza <[email-masked]>; customer care <
> [email-masked]>; Returns.fc <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Mohamed Magdy <[email-masked]>
> *Subject:* Re: Order #600887934 // Sku :TAMA-567-661 // Name :Brevi -
> Lindo Ergonomic Bath or Changing Station - Starry Sky // Defective /
> Missing Part
>
>
>
> Dear Tarek,
>
>
>
> Please update.
>
>
>
> Regards,
>
>
>
> On Sun, Jun 21, 2020 at 11:21 AM Denmark A <[email-masked]> wrote:
>
> Dear Tarek,
>
>
>
> Good Day,
>
>
>
> Can we dispatch the item to your side and investigate furthermore?
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Jun 17, 2020 at 11:39 AM Tarek El-Far <[email-masked]> wrote:
>
> Thank you Den, please let me know the final result after installation
>
>
>
> Regards
>
>
>
> Tarek El-Far
>
> General Manager
>
> TAMA L.L.C.
>
> +971 555 99 1010
>
>
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Wednesday, 17 June, 2020 11:34
> *To:* Tarek El-Far <[email-masked]>
> *Cc:* Alina D'Souza <[email-masked]>; customer care <
> [email-masked]>; Returns.fc <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Mohamed Magdy <[email-masked]>
> *Subject:* Re: Order #600887934 // Sku :TAMA-567-661 // Name :Brevi -
> Lindo Ergonomic Bath or Changing Station - Starry Sky // Defective /
> Missing Part
>
>
>
>
>
> Hi Tarek,
>
>
>
> Please see the PO and photo attached for your reference.
>
>
>
> POMUMZ_DXB208116
>
>
>
>
>
> Regards,
>
> Den mark
>
>
>
>
>
>
>
> On Wed, Jun 17, 2020 at 7:08 AM Tarek El-Far <[email-masked]> wrote:
>
> Dear All,
>
>
>
> Please find attached the installation manual attached, installation is
> very simple.
>
>
>
> Yet, am little concerned that complain was very harsh and it involved
> quality issues and for this, I still need to investigate further, so please
> send me photo of the white label on the box or if not available then you
> will find another label below the mattress with the production date.
>
>
>
> Regards
>
>
>
> Tarek El-Far
>
> General Manager
>
> TAMA L.L.C.
>
> +971 555 99 1010
>
>
>
>
>
>
>
> *From:* Alina D'Souza <[email-masked]>
> *Sent:* Wednesday, 17 June, 2020 00:05
> *To:* Tarek El-Far <[email-masked]>
> *Cc:* Denmark A <[email-masked]>; Savad <[email-masked]>;
> customer care <[email-masked]>; Returns.fc <[email-masked]>;
> Samran Iftikhar <[email-masked]>; Mohamed Magdy <
> [email-masked]>
> *Subject:* Re: Order #600887934 // Sku :TAMA-567-661 // Name :Brevi -
> Lindo Ergonomic Bath or Changing Station - Starry Sky // Defective /
> Missing Part
>
>
>
> Hi Team,
>
>
>
> Can we assemble and send this to the customer,
>
>
>
> The customer is pregnant and wants to see if can assemble it for her
>
>
>
> Regards,
>
> Alina
>
>
>
> On Tue, Jun 16, 2020 at 5:37 PM Tarek El-Far <[email-masked]> wrote:
>
> Dear Denmark,
>
>
>
> Please provide TAMA PO number for the below, also, this is our top seller
> product and we sell at least 100 pcs monthly so we need to investigate this
> deeply once we receive back from you. Accordingly, please apologize to the
> customer on our behalf and return the item and issue refund.
>
>
>
> Moreover, and if the customer is an individual (not trader or competitor)
> and preferably with purchase history with Mumzworld then please offer 20%
> discount on any product(s) of customer choice from all our brands (Brevi,
> Pali 1919 and Sharp) as long as it all comes in one PO supported by formal
> email request from the customer copying us related to the above case. This
> is to ensure best customer experience for Mumzworld and customers when it
> comes to our brands
>
>
>
>
>
> @ Savad, please accept the above and let me know as soon as received to
> issue credit note.
>
>
>
> Regards
>
>
>
> Tarek El-Far
>
> General Manager
>
> TAMA L.L.C.
>
> +971 555 99 1010
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Tuesday, 16 June, 2020 16:56
> *To:* Tarek El-Far <[email-masked]>; Savad <[email-masked]>;
> [email-masked]
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Samran Iftikhar <[email-masked]>; Alina
> D'Souza <[email-masked]>; Mohamed Magdy <[email-masked]>
> *Subject:* Order #600887934 // Sku :TAMA-567-661 // Name :Brevi - Lindo
> Ergonomic Bath or Changing Station - Starry Sky // Defective / Missing Part
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Comments :I received the item today and it was completely defective. Bad
> quality, missing or defective screws. Grey table top damaged and not
> fitting in the screw. Spent hours figuring out the issue. Plus the table is
> very dangerous being held by plastic holders. I want an immediate refund.
> Really disappointed!
>
>
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
>
> --
>
>