Subject: Re: Customer's Request - 600933736 // SKU: VG-MP-40DCM
From: Hyacinth Joyce <[email-masked]>
To: Clearway Express <[email-masked]>, lastmile <[email-masked]>, Naib Khan <[email-masked]>, Eugene Mugisa <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>
Cc: Michael Rolle <[email-masked]>, "Inbound.fc" <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, customer care <[email-masked]>, Muhammad Habib <[email-masked]>, Mostafa saad <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Mon, 3 Aug 2020 15:06:27 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

@Clearway Express <[email-masked]> is the shipment for
600933736_1  returned as requested?

@Returns.fc <[email-masked]> / @Denmark A
<[email-masked]> once
the shipment is returned/received on our end kindly assist to update CRA
ASAP.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, 3 Aug 2020 at 15:01, Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> Any update on this case, please?
>
> The customer is following up and needs the changing mat asap.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Wed, Jul 29, 2020 at 11:34 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Did you already receive the item from Clearway?
>>
>> If so, please create the CRA to place a new order. The customer is
>> following up.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sun, Jul 26, 2020 at 12:30 PM Mary Anne Agapito <
>> [email-masked]> wrote:
>>
>>> Hi Team,
>>>
>>> I spoke with Muhammad Israr to return the shipment he has back to our
>>> warehouse.
>>>
>>> @Returns.fc <[email-masked]>  @Denmark A
>>> <[email-masked]> @Michael Rolle <[email-masked]>  -
>>> please create the CRA when received.
>>>
>>> Kindly advise me when done so I could place a new order.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sat, Jul 25, 2020 at 6:29 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Please do not proceed with the delivery instead return it back to us.
>>>>
>>>> @Mostafa saad <[email-masked]> - please follow up with the
>>>> courier as well
>>>>
>>>> @Returns.fc <[email-masked]>  - please create the CRA when
>>>> received
>>>>
>>>> @Muhammad Habib <[email-masked]>  - as discussed please check
>>>> if there is a white color for other changing mats
>>>>
>>>> VG-PX-40DCM;  VG-SB-40DCM or VG-AB-40DCM
>>>>
>>>> Kindly advise me when confirmed.
>>>>
>>>> Thank you for your support
>>>>
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Sat, Jul 25, 2020 at 5:37 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Muhammad,
>>>>>
>>>>> As per NS, it has already been shipped.
>>>>>
>>>>> Please do not dispatch yet, will inform the customer if she still
>>>>> wants it. She insisted yesterday she wants white.
>>>>>
>>>>> I will update you once confirmed.
>>>>>
>>>>> Thank you
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Sat, Jul 25, 2020 at 5:09 PM Muhammad Habib <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Mary,
>>>>>>
>>>>>> We checked all the physical stock.  All are blue in color.
>>>>>>
>>>>>> On Fri, Jul 24, 2020 at 5:02 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> Do we have the white changing mats as shown on the website? The
>>>>>>> customer had an issue before wherein she got the blue one and she doesn't
>>>>>>> want it. The customer wants the same as shown on the website.
>>>>>>>
>>>>>>>
>>>>>>> Please check and do the needful. Thank you
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>> --
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>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAGn28Snxpymr6A1ExUozqvfky6-857QJWTiiy9%3DxRZ-eZoh1pA%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>> .
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>>> Thanks & regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>>