Subject: Re: CANCEL AND DO NOT SHIP AWB: DHL 2990830802 || 200312126
From: Ronald Gaviola <[email-masked]>
To: Johannes Jade Pabeca <[email-masked]>, "ae.mumzworld" <[email-masked]>
Cc: "Returns.fc" <[email-masked]>, Customer Care Team <[email-masked]>, Samiya Sheikh <[email-masked]>, Radwa Ali <[email-masked]>
Date: Mon, 3 Aug 2020 12:31:45 +0400
List-Id: <ccteam.mumzworld.com>

+ae.mumzworld <[email-masked]> Khalid

Please cancel and return the package to us.

*AWB 2301161785*

Regards,
Ronald

On Mon, Aug 3, 2020 at 12:23 PM Johannes Jade Pabeca <[email-masked]>
wrote:

> Hi Ronald and TEam,
>
> Pls confirm it this was returned back to FC.
>
> Do not dispatch anymore and just create CRA for refund purposes.
>
> Pls confirm asap.
>
> Thank you.
>
> On Tue, Jul 28, 2020 at 6:19 PM <[email-masked]> wrote:
>
>> Hi @Hesham Hatem (DHL AE) <[email-masked]> he lost his Id and
>> would not be able to provide it.
>>
>> @'Ronald Gaviola' <[email-masked]> Please cancel the order ASAP.
>>
>>
>>
>>
>> Best Regards,
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* Hesham Hatem (DHL AE) <[email-masked]>
>> *Sent:* Tuesday, July 28, 2020 6:18 PM
>> *To:* [email-masked]; 'Johannes Jade Pabeca' <[email-masked]>;
>> 'Ronald Gaviola' <[email-masked]>
>> *Cc:* 'Customer Care Team' <[email-masked]>; 'Samiya Sheikh' <
>> [email-masked]>
>> *Subject:* RE: CANCEL AND DO NOT SHIP AWB: DHL 2990830802 || 200312126
>>
>>
>>
>> Dear Radwa,
>>
>>
>>
>> This one mostly will be held for ID  as the name is very common .
>>
>>
>>
>> My recommendation for such cases please capture first , middle and last
>> name at least for the receiver and then it should move smoothly.
>>
>>
>>
>> e.g. Mohammed Ibrahim Mohammed  or Mohammed Mohammed Al Harithy
>>
>>
>>
>> Regards,
>>
>> *Hesham* *Hatem*
>> Major Accounts Manager
>>
>> DHL EXPRESS
>> P.O.Box 6252
>> Dubai
>> United Arab Emirates
>>
>> Phone: +971 4 2924858
>> Mobile: +971 50 1898588
>>
>> <http://hcoronavirus.dhl>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* [email-masked] [mailto:[email-masked]
>> <[email-masked]>]
>> *Sent:* 28 July 2020 18:08
>> *To:* 'Johannes Jade Pabeca' <[email-masked]>; Hesham Hatem (DHL
>> AE) <[email-masked]>; 'Ronald Gaviola' <[email-masked]>
>> *Cc:* 'Customer Care Team' <[email-masked]>; 'Samiya Sheikh' <
>> [email-masked]>
>> *Subject:* RE: CANCEL AND DO NOT SHIP AWB: DHL 2990830802 || 200312126
>>
>>
>>
>> Hi @Hesham Hatem (DHL AE) <[email-masked]>,
>>
>> This order # has a new tracking # 2301161785 . Please advise if this will
>> be delivered with no ID or do we need the ID ?
>>
>>
>>
>>
>> Best Regards,
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* Johannes Jade Pabeca <[email-masked]>
>> *Sent:* Tuesday, July 28, 2020 9:54 AM
>> *To:* Hesham Hatem (DHL AE) <[email-masked]>; Ronald Gaviola <
>> [email-masked]>
>> *Cc:* Customer Care Team <[email-masked]>; Samiya Sheikh <
>> [email-masked]>
>> *Subject:* Re: CANCEL AND DO NOT SHIP AWB: DHL 2990830802 || 200312126
>>
>>
>>
>> Thank you for Hesham.
>>
>>
>>
>> @Ronald Gaviola <[email-masked]> , pls confirm and advise who will
>> create the CRA for refund purposes.
>>
>>
>>
>> BR
>>
>>
>>
>> On Tue, Jul 28, 2020 at 9:37 AM Hesham Hatem (DHL AE) <
>> [email-masked]> wrote:
>>
>> Hello,
>>
>>
>>
>> Already returned yesterday under waybill # 2656367416
>>
>>
>>
>> Regards,
>>
>> *Hesham* *Hatem*
>> Major Accounts Manager
>>
>> DHL EXPRESS
>> P.O.Box 6252
>> Dubai
>> United Arab Emirates
>>
>> Phone: +971 4 2924858
>> Mobile: +971 50 1898588
>>
>> <http://hcoronavirus.dhl/>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Johannes Jade Pabeca [mailto:[email-masked]]
>> *Sent:* 28 July 2020 09:19
>> *To:* Ronald Gaviola <[email-masked]>; Hesham Hatem (DHL AE) <
>> [email-masked]>; ae.mumzworld <[email-masked]>
>> *Cc:* Customer Care Team <[email-masked]>; Samiya Sheikh <
>> [email-masked]>
>> *Subject:* Re: CANCEL AND DO NOT SHIP AWB: DHL 2990830802 || 200312126
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> Any update?
>>
>>
>>
>> BR
>>
>>
>>
>> On Sun, Jul 26, 2020 at 8:47 AM Johannes Jade Pabeca <
>> [email-masked]> wrote:
>>
>> Hi Team,
>>
>>
>>
>> Any update?
>>
>>
>>
>> BR
>>
>>
>>
>> On Wed, Jul 22, 2020 at 2:33 PM Ronald Gaviola <[email-masked]>
>> wrote:
>>
>> +ae.mumzworld <[email-masked]> +Hesham Hatem (DHL AE)
>> <[email-masked]>
>>
>>
>>
>> Please cancel the shipment and RTS.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Wed, Jul 22, 2020 at 12:37 PM Johannes Jade Pabeca <
>> [email-masked]> wrote:
>>
>> Hi Ronald pls advise if this is still with us or still with DHL?
>>
>>
>>
>> Br
>>
>>
>>
>>
>>
>> On Tue, Jul 21, 2020 at 11:45 AM Johannes Jade Pabeca <
>> [email-masked]> wrote:
>>
>> Hi Team,
>>
>>
>>
>> Pls cancel and create CRA for refund
>>
>>
>>
>> Thank you
>>
>>
>>
>> --
>>
>> *Johannes Jade *
>>
>>
>>
>>
>>
>>
>>
>> --
>>
>> *Johannes Jade *
>>
>>
>>
>>
>>
>>
>>
>> --
>>
>> *Johannes Jade *
>>
>>
>>
>>
>>
>>
>>
>> --
>>
>> *Johannes Jade *
>>
>>
>>
>>
>> CONFIDENTIALITY NOTICE: This message is from DHL and may contain
>> confidential business information. It is intended solely for the use of the
>> individual to whom it is addressed. If you are not the intended recipient
>> please contact the sender and delete this message and any attachment from
>> your system. Unauthorized publication, use, dissemination, forwarding,
>> printing or copying of this E-Mail and its attachments is strictly
>> prohibited.
>>
>>
>>
>>
>> --
>>
>> *Johannes Jade *
>>
>>
>>
>>
>> CONFIDENTIALITY NOTICE: This message is from DHL and may contain
>> confidential business information. It is intended solely for the use of the
>> individual to whom it is addressed. If you are not the intended recipient
>> please contact the sender and delete this message and any attachment from
>> your system. Unauthorized publication, use, dissemination, forwarding,
>> printing or copying of this E-Mail and its attachments is strictly
>> prohibited.
>>
>
>
> --
> *Johannes Jade *
>
>