Subject: Re: CANCEL AND DO NOT SHIP AWB: DHL 2990830802 || 200312126
From: Johannes Jade Pabeca <[email-masked]>
To: Ronald Gaviola <[email-masked]>, "Returns.fc" <[email-masked]>
Cc: Customer Care Team <[email-masked]>, Samiya Sheikh <[email-masked]>, Radwa Ali <[email-masked]>
Date: Mon, 3 Aug 2020 12:22:45 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ronald and TEam,

Pls confirm it this was returned back to FC.

Do not dispatch anymore and just create CRA for refund purposes.

Pls confirm asap.

Thank you.

On Tue, Jul 28, 2020 at 6:19 PM <[email-masked]> wrote:

> Hi @Hesham Hatem (DHL AE) <[email-masked]> he lost his Id and would
> not be able to provide it.
>
> @'Ronald Gaviola' <[email-masked]> Please cancel the order ASAP.
>
>
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Hesham Hatem (DHL AE) <[email-masked]>
> *Sent:* Tuesday, July 28, 2020 6:18 PM
> *To:* [email-masked]; 'Johannes Jade Pabeca' <[email-masked]>;
> 'Ronald Gaviola' <[email-masked]>
> *Cc:* 'Customer Care Team' <[email-masked]>; 'Samiya Sheikh' <
> [email-masked]>
> *Subject:* RE: CANCEL AND DO NOT SHIP AWB: DHL 2990830802 || 200312126
>
>
>
> Dear Radwa,
>
>
>
> This one mostly will be held for ID  as the name is very common .
>
>
>
> My recommendation for such cases please capture first , middle and last
> name at least for the receiver and then it should move smoothly.
>
>
>
> e.g. Mohammed Ibrahim Mohammed  or Mohammed Mohammed Al Harithy
>
>
>
> Regards,
>
> *Hesham* *Hatem*
> Major Accounts Manager
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
>
> Phone: +971 4 2924858
> Mobile: +971 50 1898588
>
> <http://hcoronavirus.dhl>
>
>
>
>
>
>
>
>
>
>
>
> *From:* [email-masked] [mailto:[email-masked]
> <[email-masked]>]
> *Sent:* 28 July 2020 18:08
> *To:* 'Johannes Jade Pabeca' <[email-masked]>; Hesham Hatem (DHL
> AE) <[email-masked]>; 'Ronald Gaviola' <[email-masked]>
> *Cc:* 'Customer Care Team' <[email-masked]>; 'Samiya Sheikh' <
> [email-masked]>
> *Subject:* RE: CANCEL AND DO NOT SHIP AWB: DHL 2990830802 || 200312126
>
>
>
> Hi @Hesham Hatem (DHL AE) <[email-masked]>,
>
> This order # has a new tracking # 2301161785 . Please advise if this will
> be delivered with no ID or do we need the ID ?
>
>
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Johannes Jade Pabeca <[email-masked]>
> *Sent:* Tuesday, July 28, 2020 9:54 AM
> *To:* Hesham Hatem (DHL AE) <[email-masked]>; Ronald Gaviola <
> [email-masked]>
> *Cc:* Customer Care Team <[email-masked]>; Samiya Sheikh <
> [email-masked]>
> *Subject:* Re: CANCEL AND DO NOT SHIP AWB: DHL 2990830802 || 200312126
>
>
>
> Thank you for Hesham.
>
>
>
> @Ronald Gaviola <[email-masked]> , pls confirm and advise who will
> create the CRA for refund purposes.
>
>
>
> BR
>
>
>
> On Tue, Jul 28, 2020 at 9:37 AM Hesham Hatem (DHL AE) <
> [email-masked]> wrote:
>
> Hello,
>
>
>
> Already returned yesterday under waybill # 2656367416
>
>
>
> Regards,
>
> *Hesham* *Hatem*
> Major Accounts Manager
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
>
> Phone: +971 4 2924858
> Mobile: +971 50 1898588
>
> <http://hcoronavirus.dhl/>
>
>
>
>
>
>
>
>
>
>
>
> *From:* Johannes Jade Pabeca [mailto:[email-masked]]
> *Sent:* 28 July 2020 09:19
> *To:* Ronald Gaviola <[email-masked]>; Hesham Hatem (DHL AE) <
> [email-masked]>; ae.mumzworld <[email-masked]>
> *Cc:* Customer Care Team <[email-masked]>; Samiya Sheikh <
> [email-masked]>
> *Subject:* Re: CANCEL AND DO NOT SHIP AWB: DHL 2990830802 || 200312126
>
>
>
> Hi Team,
>
>
>
> Any update?
>
>
>
> BR
>
>
>
> On Sun, Jul 26, 2020 at 8:47 AM Johannes Jade Pabeca <
> [email-masked]> wrote:
>
> Hi Team,
>
>
>
> Any update?
>
>
>
> BR
>
>
>
> On Wed, Jul 22, 2020 at 2:33 PM Ronald Gaviola <[email-masked]>
> wrote:
>
> +ae.mumzworld <[email-masked]> +Hesham Hatem (DHL AE)
> <[email-masked]>
>
>
>
> Please cancel the shipment and RTS.
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Wed, Jul 22, 2020 at 12:37 PM Johannes Jade Pabeca <
> [email-masked]> wrote:
>
> Hi Ronald pls advise if this is still with us or still with DHL?
>
>
>
> Br
>
>
>
>
>
> On Tue, Jul 21, 2020 at 11:45 AM Johannes Jade Pabeca <
> [email-masked]> wrote:
>
> Hi Team,
>
>
>
> Pls cancel and create CRA for refund
>
>
>
> Thank you
>
>
>
> --
>
> *Johannes Jade *
>
>
>
>
>
>
>
> --
>
> *Johannes Jade *
>
>
>
>
>
>
>
> --
>
> *Johannes Jade *
>
>
>
>
>
>
>
> --
>
> *Johannes Jade *
>
>
>
>
> CONFIDENTIALITY NOTICE: This message is from DHL and may contain
> confidential business information. It is intended solely for the use of the
> individual to whom it is addressed. If you are not the intended recipient
> please contact the sender and delete this message and any attachment from
> your system. Unauthorized publication, use, dissemination, forwarding,
> printing or copying of this E-Mail and its attachments is strictly
> prohibited.
>
>
>
>
> --
>
> *Johannes Jade *
>
>
>
>
> CONFIDENTIALITY NOTICE: This message is from DHL and may contain
> confidential business information. It is intended solely for the use of the
> individual to whom it is addressed. If you are not the intended recipient
> please contact the sender and delete this message and any attachment from
> your system. Unauthorized publication, use, dissemination, forwarding,
> printing or copying of this E-Mail and its attachments is strictly
> prohibited.
>

-- 
*Johannes Jade *